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/ Create a new ticket in Freshdesk for every new response in Zonka Feedback

Create a new ticket in Freshdesk for every new response in Zonka Feedback

By: Zonka Feedback

Freshdesk allows your business to gain effortless customer service across different touchpoints.

With Zonka Feedback and Freshdesk integration now you can automatically send Surveys to customers after closing, updating, or adding new tickets to Freshdesk. 

What you need:
  • A Zonka Feedback account
  • A Freshdesk account
  • Choose a Survey from Survey List View and head to the Integrations tab from the top navigation.
  • Click on 'Connect' in Constant Contact.
  • Next, you will see the Constant Contact Integrations Detail Page where you can click 'Connect to Constant Contact' to connect your Zonka Feedback Account.
  • You’ll be redirected to Constant Contact. If you're not logged in, you will have to log in at this step.
  • You can enable the toggle to ‘Create a new ticket.’
  • Create a new message for a new response either every time or Only when.

Every time: For all the new responses collected for a survey, a new ticket gets generated.
Only When: This option allows you to set filters and rules to break down your survey results and focus on specific parts of your data and create tickets based on it. You can have a combination of either 'All' or 'Any' conditions to set your criteria.