Freshdesk allows your business to gain effortless customer service across different touchpoints.
With Zonka Feedback and Freshdesk integration now you can automatically send Surveys to customers after closing, updating, or adding new tickets to Freshdesk.
Every time: For all the new responses collected for a survey, a new ticket gets generated.
Only When: This option allows you to set filters and rules to break down your survey results and focus on specific parts of your data and create tickets based on it. You can have a combination of either 'All' or 'Any' conditions to set your criteria.