Strategize your email campaigns beforehand by knowing your customer's survey responses.
You can also sync CX Metrics (NPS, CSAT Score, and CES) and Survey Response to the Zendesk Ticket. This enables your team and Customer Service and Support staff to view the Survey Response right while they're viewing the ticket in Zendesk. This is only available when you're triggering Email Surveys from Zonka Feedback for ticket updates. Otherwise, this option will be locked.
What you need:
- A Zonka Feedback account
- A Zendesk account
If you already have Zonka Feedback and Zendesk accounts, you’ll be asked to log in. Please follow the steps below to integrate further,
- Choose a Survey from Survey List View and head to the Integrations tab from the top navigation in Zonka Feedback.
- Click on 'Connect' in Zendesk.
- Next, you will see the Zendesk Integrations Detail Page where you can click to 'Connect to Zendesk to connect your Zonka Feedback Account.
- You’ll be redirected to Zendesk. If you're not logged in, you will have to log in at this step.
- Next, you will see an Authorization Screen. Click on 'Allow' to give permission to Zonka Feedback to access your Zendesk account.
- Turn on the toggle to 'Sync Survey Response to Zendesk'
- Choose the checkboxes for 'Sync Score' and 'Sync Complete Response'. You can select both or one based on your requirements.
- Click on 'Save' to start syncing for all new Survey Responses.
- Click here to get to know in detail about Zendesk and Zonka Feedback integration.