The integration of Zonka Feedback and Pipedrive allows you to send email surveys to prospects or customers. This is very convenient and is also a very important way to analyze customer satisfaction with your service.
What you need:
A Zonka Feedback account
A Pipedrive account
Once your Pipedrive and Zonka Feedback accounts are connected, Enable the 'Trigger a Zonka Survey based on Deal status' option.
You can then choose based on your preference, When a deal is, either won or lost or won/lost, the survey gets triggered.
Then you can choose when you want to trigger the email, Send Surveys immediately if a deal is won/lost or after a delay of a specified time.
Click on 'Save' and your automation has been successfully added.
What is Zonka Feedback?
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.