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Zonka Feedback Apps & Integrations /

Freshdesk

 / Send email surveys to your customer automatically

Send email surveys to your customer automatically

By: Zonka Feedback
  • About
  • How to set up

You can create an automation rule in your Freshdesk account to send a survey Email Survey from Zonka Feedback when a ticket is updated. 

For example, when a ticket status is updated as 'Pending' or 'Resolved,’ you can trigger an NPS or a CSAT survey to your ticket requester. This becomes one easy way to measure your customer’s experience with your agents. 

What you need:
  • A Zonka Feedback account
  • A Freshdesk account

Click here to get to know in detail about Freshdesk and Zonka Feedback integration.  

Zonka Feedback

Powerful Customer Surveys & Product Feedback Platform. Create and customize stunning surveys and feedback forms and measure CX metrics like NPS, CES and CSAT. Take feedback on multiple channels - In-Product, In-App, Email, SMS, Website, Kiosks and Tablets. Run CX Automation with Workflows, Auto Responders and Auto Tagging.

Get real-time reports, insightful analytics and alerts. Take action to close the feedback loop.

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