Set up your surveys in less than five minutes. Needs no technical know-how.
Take direct feedback from customers and employees with Zonka Feedback.
Run CSAT, CES & NPS Surveys to know customer loyalty, satisfaction & effort.
Easily manage feedback, collaborate with team and take action to close feedback.
Get real-time reports, email digests & instant alerts for new feedback and low score.
Zonka supports more than 30+ languages. Build multilingual feedback forms.
Setup multiple locations. View location-based cumulative & comparative reports.
Get out-of-the-box integration with Zapier, Twilio, Plivo, custom APIs & more.
Change logo, background and colors. Pick themes for the forms.
Pick from rating scales, emoticons, drop downs, comment boxes & more!
40+ ready-to-use templates for all industries, metrics like NPS & CES 2.0.
Hide and Skip Survey Screens based on logic and make surveys intuitive.
Add and customize introduction and thank you screens in your survey.
Insert text from previous question and add custom variables in survey.
Take employee and customer feedback on iPhone, iPad, Android tablets & Phones. Setup as kiosk or just hand device in-person.
Set up responsive online Responsive online surveys work beautifully on both desktop and mobile. Embed feedback form on website.
Send emails with survey links to invite customers to give feedback or embed survey questions within email. Track your emails.
Send SMS with feedback links of responsive mobile surveys to customers.
Create and send multiple campaigns of the same feedback form and survey.
Send surveys with hidden custom variables like name, phone, unique IDs and more.
Upload contacts & save as lists. View respondents and unsubscribers.
Track email and SMS deliveries, survey open rate, response rate and more.
Measure customer and employee loyalty, know what they think about your brand and business. Identify your detractors and promoters with NPS Surveys.
Find out if your customers & employees are happy with customized CSAT surveys, identify issues, take action and keep ‘em happy!
Use CES to identify ineffecient processes and customer service complaints and make it your customer’s experience effortless & happy.
Feedback App that seamlessly works on both iOS and Android devices
Take in-person, face-to-face feedbacks on iPads and Android Tablets
No WiFi is no problem! Take feedback without WiFi and sync later anytime.
Turn your tablet into a data capturing kiosk – functions without any assistance
Set up a pre-capture screen to get additional data from staff along with customer feedback.
Remotely track your devices – their uptime, sync history and current battery status
Embed the feedback form in your website – requires no technical knowledge.
Web Survey Links are the easiest way to get feedback. Share via email, SMS, Social Media, print it on your signature and more.
Share the unique survey link via Email & SMS to multiple people for their feedback.
Copy and print unique feedback form QR code for scanning and giving feedback.
Redirect your survey to your website or another URL after completion.
Have a time fixed survey? Set start and end time for the survey.
Easily customize email text, add logo, colors, add signature and more in your email survey.
Embed questions in survey so customers can respond directly within the email.
Survey multiple people together through Zonka Feedback by uploading emails or picking from pre-uploaded lists.
Trigger email surveys via APIs – after delivery, checkout or import contacts through a CSV to send surveys.
Allow users to unsubscribe to the email surveys and manage unsubscribers from Zonka.
Track emails sent, delivered, their open rate, response rate and more in real-time.
Customize your SMS text before sending the SMS survey to customers.
Survey multiple people together through Zonka Feedback by uploading phone numbers or picking from pre-uploaded lists.
Copy and paste phone numbers, import CSV or use your pre-uploaded Zonka contact lists.
Trigger SMS surveys via APIs – after delivery, checkout or at any touch point.
Track SMSes sent, their open rate, response rate and more in real-time and view logs.
Connect to choice of SMS Gateway – Twilio or Plivo to send SMSes.
View responses in dashboard and in response inbox instantly – as they happen and sync.
Zonka’s Response Inbox gives you the ability to analyze feedback data, convert them into tasks and work closely with your team to take actions.
Use filters to view specific responses like responses with comments, or filter by date.
Automatic tags are added for NPS, CSAT and CES to filters & scores are highlighted.
Export survey responses in CSV format with all or select fields of the survey.
Add tasks for each feedback and assign to self or team members
Add internal notes for individual feedbacks which is viewable by team for reference and details.
Add Tags to responses, mark them as urgent or flag them to filter & view easily
Directly email customers from within Zonka while the emails get saved with their feedback responses.
Connect your social media accounts and share feedback received on your social media pages in one click.
View history for all activities done with the feedback response and track it easily. Makes collaboration a breeze!
See quick analytics like responses, score, NPS at a glance on the dashboard with easy to understand graphs.
Get survey-based reports, location-based reports and filter by staff. Additionally, see team and staff performance reports.
View detailed analysis on customer loyalty, satisfaction and ease of working with you.
Drill down reports and filter them by advanced filters, based on date, location, time, question, tags & more.
Compare data across two time periods or multiple locations or both together.
Understand customer sentiment and comments better with word analysis reports..
Understand customer sentiment and comments better with word analysis reports.
Save your reports with applied filters and settings, schedule them or export to PDF.
Get real-time SMS & Email Alerts for new and low feedback.
Schedule daily, weekly, monthly feedback digests in your inbox.
Set negative scores and get instant alerts for negative feedbacks.
Access Responses and Feedbacks through APIs & Webhooks.
Connect to Twilio & Plivo for SMS Alerts & SMS Surveys.
Connect to hundreds of apps through Zonka-Zapier Integration.
Integrated with popular apps like MailChimp, Slack.
Easily set up large chains and organizational hierarchy in Zonka with location-based access to all users.
Zonka is easy to set up and use in all channels – tablets, online, email and SMS which is great for enterprises!
Securely sync data between different devices within a centralized database.
Give permission-based user access to different users to manage your feedback reporting better.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.