Customer Feedback Management System for Restaurants & Cafes
Take customer feedback at restaurants, cafes, foodcourts, multi-chain food outlets, cafeterias and take-away & delivery outlets using touchscreen tablets, smartphones and web surveys. A complete feedback software with cool customizable feedback forms, real-time reporting, in-depth analysis and instant alerts & notifications. Designed for stand-alones and restaurant chains.
iOS & Android Apps
Fast and Secure
Do you need a Restaurant Feedback App?
Digital Feedback Software at your restaurant will help you easily hear the voice of each customer, their experience and opinion about food, service, ambience and staff – all in real-time.
100% more feedbacks
Get 100% more feedbacks than paper feedback forms at your restaurant.
Resolve issues faster
With real-time notification you can resolve issues faster than ever before.
Compare and evaluate performance of restaurants across chains.
Get real-time feedback
Track customer feedback and complaints in real-time.
Track staff performances
Evaluate staff performances based on customer feedback.
Improve Customer Delight
Address feedbacks at restaurants and improve customer delight.
A great customer feedback system for chains and multi-location restaurants & cafes
Set up different locations
Have multiple locations of restaurants and cafes? Easily set up different locations and restaurant outlets and run same or different feedback forms at each location.
Assign location-based access
Give location-based access and permission to staff. For instance, feedbacks from a particular location can be accessed by only assigned team members and managers.
View location-wise reports
You can choose to receive reports for each of your restaurant location individually or receive cumulative data for all your locations grouped together.
Run location comparison reports
Compare the performances of each of your locations for each feedback form question and each parameter, over any period of time to know which ones are doing better.
Multi-channel Restaurant Feedback System
iOS and Android Devices
Capture customer feedback in all iOS and Android devices.
Set up as Kiosks
Use custom feedback forms on touchscreen kiosks
Hand it over
Hand over Android & iOS devices to restaurant guests
Set up tablets as kiosks or hand them over to customers to get feedback in restaurants.
Design intuitive web surveys and share them on website or distribute them via SMSes, Emails & QR codes.
On your website
Embed customized surveys on the website to get feedback
Feedback with web links
Send web survey links via Email, SMS, QR Code or printe on bill
Integrate Zonka with your restaurant app & get feedback
In a scenario where Twitter, Facebook, Zomato and Yelp can make or break reputations, restaurants must deliver the best experiences every time. Quick insights and in-depth analysis of restaurant feedbacks lead to better understanding of guest feedbacks, complaints and quicker resolutions.
Capture restaurant feedbacks in real time and fix issues within premises. Improve customer experience in restaurant like never before.
Let customers at your restaurant give feedback about waiters, servers, chefs and management on any parameters you define in your survey.
Compare the performance of all your restaurant chains with location-comparative reports. Use date-comparative reports to compare their performances over time.
Summary Digests in your inbox
Get daily, weekly or monthly digests of customer feedbacks delivered in your inbox. Stay up to date with restaurant feedbacks and complaints by customers.
Complete Restaurant Feedback Management Solution
Who Uses Zonka
Trains, Rapid Tubes & Metros
Car Wash Centres
Car Repair Centres
Bus & Public Transport
Uses & Implementation of Restaurant Feedback System
Evaluate Guest Dining Experience
Design surveys to take feedback at restaurants from customers about key concern areas like food, ambience, service and staff behaviour through various types of questions.
Capture guest loyalty and their willingness to recommend you by incorporating the NPS question in your feedback surveys. NPS is the market standard which measures customer loyalty on a scale of 0-10.
Data Capture for Marketing
Capture customer information like names, phone numbers, email addresses, birthdays / anniversaries and opt-in permissions and use the data for Newsletters and marketing purposes in your restaurant.
Complaints Management System
Manage customer complaints with real-time alerts and reports. Solve issues with the help of team collaboration and take suitable actions to resolve customer complaints within the premises.
New Menu Feedback
Change in food menu or introducing a new one? Change in the food menu in a restaurant is a common event. Hand over the feedback tablets to guests in order to collect reviews on their take on the new food menu.
Restaurant Staff Analysis
Incorporate questions related to staff performance and ratings in your restaurant surveys so that you can critically analyze and examine their performance based on guest feedback in restaurants.
Internal Feedback tool
Utilize the customer feedbacks to improve services and strengthen areas which observe frequent complaints from the customers. Staff related feedbacks can be used for training purposes.
Food Event Feedback
Events and festivals attract a huge crowd at restaurants. Collect feedbacks from them on parameters like value for money, overall guest satisfaction with the event, suggestions and more.
Cafeteria Feedback in Offices / Schools
Deploy touchscreen tablet kiosks at cafeterias in schools, offices and colleges. Collect feedbacks regarding the food taste, food menu, hygiene and kitchen staff.