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Beyond Customer Loyalty: Use NPS® to Create a Customer-Centric Business

Beyond Customer Loyalty: Use NPS® to Create a Customer-Centric Business

The Net Promoter Score® (NPS®) is a simple yet effective metric for measuring overall brand loyalty for your organization. NPS is a quick and easy survey that helps you identify your promoters – customers that have a positive impression…read more
How Financial Services can Leverage On-The-Go Feedback for Customer Retention and Competitiveness

How Financial Services can Leverage On-The-Go Feedback for Customer Retention and Competitiveness

For traditional financial services institutions like banks and insurers, times are tough. Amid an uncertain regulatory landscape, they must also compete with FinTechs, new technology-powered organizations that offer customers faster, simpler and lower-cost financial services. Traditional financial services must…read more
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