×
Request a Demo

Request a Demo

Look No Further. Get Started Today

 
 

Verification

The Zonka Feedback Blog

Feedback Management, Feedback Trends, Feedback Technology, Data & Analysis, amazing Survey Tips & New Features at Zonka

18 Apps that Restaurant Owners and Managers Must Have

18 Apps that Restaurant Owners and Managers Must Have

Restaurant owners and managers are always on the go. Ample of responsibilities stand between them and the daily grind. Check inventory. Track shifts. Get sales insights. Manage customer feedback. Send newsletters with offers. Be on top of the social media game. Check emails. Organize notes. Create financial plan… The list is literally endless! No surprise then that, technology is a necessity for running a great restaurant business. (95% of restaurateurs agree that technology improves business efficiency). Therefore, we have put together some of the best apps for restaurant owners and managers which will be a great helping hand in their business. Read on. 18 must-have apps for restaurant owners and managers 1. 7shifts: To quell shift management 7shifts is a restaurant scheduling software to manage your hectic schedule quite intuitively. You just have to glance away the shift information and updated staff availability, do some clicks and you are all set in minutes. The USP is your schedule will be fully optimized and data-driven as per your restaurant needs. (Pro Benefit: You can even fill and swap shift in a call-out via a chat function) Apple + Android | Visit 7shifts to know more 2. Zonka Feedback:  To manage customer feedback Your happy customers are your business cornerstones, and Zonka feedback understands it very well. Zonka is a multi-channel feedback system with which you can take feedback on iPads, Android Tablets and Kiosks (on premises while your customers are in the restaurant). You can also send email surveys or SMS surveys to your target audience after…read more
Three Most Compelling Reasons to Collect Feedbacks

Three Most Compelling Reasons to Collect Feedbacks

“If you reject feedback, you also reject the choice of acting in a way that may bring you abundant success.” ― John Mattone Feedbacks are the easiest way that convey product or service improvements. Also, they offer the best way to measure customer satisfaction, employee satisfaction or product feedback, website feedback and general sentiment about what you're offering. The feedbacks you receive can also give actionable insights that can be used to create a better customer experience. Direct Feedbacks deliver tangible data that can be used to make better business decisions. While the importance of collecting customer feedbacks is manifold, we will walk you through the 3 most compelling and pragmatic reasons for the same 1.Venting The worst thing is not to have dissatisfied customers, but rather to have customers who leave without saying a word, thus leaving the company with no way to win them back and identify ways to improve. Companies should not view the absence of feedback as a sign of satisfaction. The true enemy is indifference. #ZonkaStatTuesday #feedback pic.twitter.com/DAtK0GDkNa — Zonka Feedback (@zonkafeedback) November 22, 2016 Customers churn because they can simply switch to alternatives or either they could not find a mechanism to vent out their feelings. Businesses should respect that customers are willing to giving them good advice to help improve their business for all current and future customers to witness. But unfortunately, maximum businesses are failing to provide them with a comprehensive platform like a feedback app to do the same.  Businesses must provide a platform for customers to vent out their…read more
Real-time feedback notifications that your company needs and how to set them up

Real-time feedback notifications that your company needs and how to set them up

Our feedback platform is all set to collect feedbacks? Good. It captures feedbacks in the moment. Great! What's next? Is that all you're doing - capturing feedback and nothing after? Then what's the feedback being captured for? Real-time feedbacks have no essence whatsoever if you're only capturing feedback in real-time but not really addressing them in real-time. If you're not really 'listening' to the feedbacks, you might as well not take feedback at all. We're serious - at least it will save you and the customer a whole lot of time and effort and money! In Zonka - the feedback management app, custom notifications can be set which help curb the turbulence in the customer experience by reporting and addressing the same in real-time. In this guide, you’ll learn the types of alerts and notifications available and tips to ideally set up them in Zonka for closing the feedback loop.   Types of alerts and notifications available in Zonka Alerts Alerts are the instant emails or SMSes that are sent to the registered email id or registered mobile phone number. You can set two types of response alerts - SMS & Email Alerts for new response In this alert, the details of a new response received will be sent to the registered email address or mobile number instantly. The user can choose between short or detailed alerts; where short alerts have limited details and detailed alerts have all survey questions. SMS & Email Alerts for low rating response In this alert, the details of a new low rating response…read more

Employee Surveys and Feedback – why does your organization need them?

Your organization’s a happy one – contented employees, increasing profits and a large and loyal customer base. Unfortunately, not most organizations can toe a similar line. Clear expectations from employers results in better employee loyalty to the company and lower employee turnover, along with positive word of mouth publicity. The key is to ensure employee happiness and it depends on periodically taking employee surveys. Employee surveys can ensure that you’re going in the right direction. Ways in which employee surveys can be helpful for an organizationread more

Challenges in Delivering a Great Customer Experience

How much do you know about your customers? Knowing personal tastes, preferences, income bracket and birthdays of your customers forms just the beginning of understanding customer needs. Often, the challenge is to study the data properly to understand what is effective and what does not make any sense. While the right data helps, it also boils down to how you collect the data. Formulating an effective customer feedback management system isn't an easy job. It requires in-depth understanding of what your customers are looking for and what you can do to meet their expectations. With increasing competition across all the major domains, it is essential that you deliver a great customer experience to have a profitable run on the market. Despite having everything right, you might be experiencing difficulty in meeting the expectations of your customers. By finding out the issues and then resolving them, you'd not only win over the confidence of your existing customers but also get new ones, thanks to word of mouth. Here is a list of some of the major challenges businesses face that hinders customer experience. Delivering consistent customer experience across multiple channels: Customers no longer evaluate your services based on individual touch-points. Instead, they look at the service, on the whole, as a single entity. Regardless of whether you're interacting with the customer in the store, via email or through a phone call, they should receive a consistently good experience. Systemizing the ‘customer feedback process’: Customer feedback is an essential component of any business that can help you…read more
add-icon