×
Request a Demo

Request a Demo

Look No Further. Get Started Today

 
 

Verification

The Zonka Feedback Blog

Feedback Management, Feedback Trends, Feedback Technology, Data & Analysis, amazing Survey Tips & New Features at Zonka

5 Best Practices to build a kickass Employee Feedback Form

5 Best Practices to build a kickass Employee Feedback Form

Do you know that 79% of people quit their jobs because of ‘lack of appreciation’? (Source: Global Studies) Employee Feedback is a key indicator of employee retention, productivity, and satisfaction. It helps you ensure enhanced production, efficiency, and happiness of employees. Further, it also assists you in improving the work culture. The best practice to know employee perspective is to conduct regular Employee Feedback Surveys and get direct insights from them. It gives you a solid idea about how employees are feeling and what they really think about work culture, opportunities, facilities and loyalty. Most of the companies (including yours perhaps) are already using feedback forms to gauge employee satisfaction. Unfortunately, only few are able to get the most out of human capital even after using it at its best. Here’s what usually goes wrong. Lack of Variety of Questions. Different touchpoints and surveys include similar questions. Lack of Connect with Employees. Questions don’t connect with employees at all. This leads to lack of engagement by employees. Lack of Industry Standard Metrics. No or minimal use of industry metrics or standards make your reports meaningless and ineffective. Lack of Focused Surveys. You’re not asking the right questions, at the right place and at the right intervals. Read on to know the best practices to follow to create a great employee survey form-one that yields the right reports for your company. Have a look. 5 best practices to create an Employee Feedback Form   1. Determine the objective of the employee survey clearly  Make sure to define…read more
5 types of questions to ask in a hotel survey

5 types of questions to ask in a hotel survey

There are many aspects that build a wholesome and awesome customer experience at hotels. When it comes to creating a hotel feedback form, we are pretty sure you would have an ultra long list of questions to ask your hotel guests. But remember, in the hope of knowing each and every detail of your guest’s visit at your hotel you don’t create a feedback form that is unimpressively long that they opt-out of it. We understand your excitement and concern to ask about every minute service that you provide your guest at the hotel, so we have come up with 5 simple types of questions that will help you to get the most out of your guests keeping the feedback form short, sweet and crisp at the same time. 1. Rating Questions Include all the main aspects of the stay like service, staff behavior, food quality, room quality, etc. and present them as a multi-row rating scale question. This will help you to receive more information in less time and without using much space. Including rating scale questions in your survey will help you to measure your respondents’ attitude and satisfaction towards specific service items 2. NPS Question Make it a point to always include a Net Promoter Score question in your hotel surveys. The NPS is an industry-wide used metric that helps you to calculate the satisfaction of your guests and their likeliness to recommend you to their friends and family. It is calculated on a scale of 0-10. Include an NPS question along…read more
Real-time feedback notifications that your company needs and how to set them up

Real-time feedback notifications that your company needs and how to set them up

Our feedback platform is all set to collect feedbacks? Good. It captures feedbacks in the moment. Great! What's next? Is that all you're doing - capturing feedback and nothing after? Then what's the feedback being captured for? Real-time feedbacks have no essence whatsoever if you're only capturing feedback in real-time but not really addressing them in real-time. If you're not really 'listening' to the feedbacks, you might as well not take feedback at all. We're serious - at least it will save you and the customer a whole lot of time and effort and money! In Zonka - the feedback management app, custom notifications can be set which help curb the turbulence in the customer experience by reporting and addressing the same in real-time. In this guide, you’ll learn the types of alerts and notifications available and tips to ideally set up them in Zonka for closing the feedback loop.   Types of alerts and notifications available in Zonka Alerts Alerts are the instant emails or SMSes that are sent to the registered email id or registered mobile phone number. You can set two types of response alerts - SMS & Email Alerts for new response In this alert, the details of a new response received will be sent to the registered email address or mobile number instantly. The user can choose between short or detailed alerts; where short alerts have limited details and detailed alerts have all survey questions. SMS & Email Alerts for low rating response In this alert, the details of a new low rating response…read more

Making your Surveys and Feedback Forms more relevant

How do you ensure more participation from your survey takers? Creating surveys is just the first step. Surveys serve a dual purpose – they help you know more about your customers while it makes your existing and potential customers understand that you care. However, throw in questions that are lengthy and you could do without and you get disgruntled survey takers who may even want to do nothing with your brand. It’s important to be relevant and useful – your survey shouldn’t be too long, and it should address all effective areas of concern. It has to make the survey takers feel that the survey takes into questions their concerns and isn’t there solely from the business perspective to increase business profits. So, how do you do ensure and implement the best survey practices? Making the Right Customer Surveys: The Skills You Need The aim is to make your consumer surveys be more relevant both from a customer’s point of view and the business point of view. Surveys are a critical part that can help in developing a brand image and customer loyalty, and help build relationships to establish a successful enterprise. Here are some survey tips that will help you build a great survey. How relevant is it? Remember, surveys offer an understanding about the performance of the offered services. Are the services valuable to the customer? Services like banking solutions, technical services, marketing require a deep understanding of the market so as to ensure continuity of services and to be on par with the competitors.…read more

Avoiding Dichotomous (Yes / No) Type of Questions in Your Feedback Surveys

How do you interact with customers through surveys? While surveys by themselves seem a good idea to know what a customer wants, it’s not everything. Customers can like the idea that you’re reaching out to them, but nobody wants to be riddled with unnecessary questions that take up their time. But then, they don’t want ‘Yes’ or ‘No’ questions that doesn’t take into account their views as well. Creating a survey questionnaire can be tricky. Remember, it is this set of questions that will help you determine the positives as well as negatives of your business, helping you work towards achieving a common objective. While some of these questions may be open-ended, you'd have to include questions where respondents are required to choose from a set of options. However, it has been observed that many business establishments make the mistake of incorporating dichotomous questions (the ones having Yes/No answers). Although they may seem easy to analyze, they defeat the purpose of conducting a survey in the first place. The problem with Agree / Disagree Questions or Yes / No Questions These types of questions are very easy to comprehend, but they suffer from critical problems at both users’ and the analytics’ end. These kinds of questions tend to force the consumer or respondent to make a choice between two options, regardless of whether or not they truly agree. It is very likely that the customer would choose the option that doesn’t describe his actual feelings about your product or service. You eventually end up with…read more

How many questions should you include on a single screen in a Tablet–Based Survey?

How much is too much? Online surveys are easy to take and your customers might want to give you feedback, but then nobody wants to be faced with a plethora of questions that takes a long time to finish. While you might feel that the number of questions don’t really matter, experts believe that it has a significant impact on how effective the survey is. In this article, we will look at how the idea of ‘appropriate number of questions per page’ has evolved and changed the face of tablet-based feedback systems and touchscreen tablet surveys. From web–based surveys to tablet–based surveys The rules of surveying and collecting feedback have been greatly depending on technological capabilities of the systems being used. In the initial days when web surveys weren’t so common, the strategy was to limit the number of clicks. This meant compression of the survey to a single page. As a result, participants would have to load a single page and submit the survey when they’ve completed answering all the questions. Over the years, the focus has shifted to scrolling. It is said that more the scrolling, greater are the chances that a respondent would drop out. Moreover, in the era of smartphones, scrolling can prove to be a demanding task. Imagine you being faced with hundred questions about a company, related to different aspects about how it does its business. While you might answer the first few questions eagerly, you might just scroll down later and mark answers without even reading the questions…read more
add-icon