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The Zonka Feedback Blog

Feedback Management, Feedback Trends, Feedback Technology, Data & Analysis, amazing Survey Tips & New Features at Zonka

Net Promoter Score Survey Template with Follow Up Question for Detractors (Logic-based)

Net Promoter Score Survey Template with Follow Up Question for Detractors (Logic-based)

This logic-based Net Promoter Score Survey Template with Follow Up Question for Detractors true to its name provides you with a net promoter score question along with a follow-up question that will only be visible to your detractors i.e. the customers who have rated you between 0 and 6 in the NPS question. The customers that are completely satisfied with your company or are neutral about your company (the ones that have rated you 7-10) will be lead directly to the 'thank you' screen of the survey after they enter their NPS scores. Following up with the dissatisfied customer group i.e. the detractors is most crucial for any business as they hold the power to tarnish your…read more
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