×
Request a Demo

Request a Demo

Look No Further. Get Started Today

 
 

Verification

The Zonka Feedback Blog

Feedback Management, Feedback Trends, Feedback Technology, Data & Analysis, amazing Survey Tips & New Features at Zonka

Integrate Zonka Feedback with over 750+ Apps (via Zapier)

Integrate Zonka Feedback with over 750+ Apps (via Zapier)

At Zonka, we’re consistently trying to make feedback management more automated and even more effective. And for the same reason we focus a lot on powerful survey features and out of the box integrations. As we're growing and on-boarding more customers, feature requests and suggestions are pouring in. We're getting to know of all the web apps that our customers would like to connect Zonka with. There's really a lot you can do when you make all your web apps work together. For instance, if you get a negative feedback on Zonka and you'd like to raise a ticket in your ticketing application instantly to enable quick action. Same for your low NPS score - raise a ticket instantly for addressing the detractors. Or perhaps, you want to add new respondent data from Zonka to your CRM. There's a lot really. To make all this and more possible, Zonka Feedback is now integrated with Zapier (yay!). This means, now you can integrate to over 750+ apps and automate tasks and triggers across tonnes of applications and save yourself a lot of time and effort. In case you're wondering what Zapier is - it's an online automation platform that allows you to connect various web apps that you use to automate processes that you would have usually spend a lot of time on coding. It essentially allows web applications to easily talk to each other. With Zonka Feedback now connected to Zapier, automation will be a breeze and you will get more time to focus on bigger strategies for your…read more
Calculating Net Promoter Score (NPS) – Doing it the right way

Calculating Net Promoter Score (NPS) – Doing it the right way

Various industries calculate the Net Promoter Score with a standard formula i.e. Number of Promoters — Number of Detractors) / (Number of Respondents) x 100. But what can be considered as an ideal net promoter score differs for all the sectors.  Here is a representation of average Net Promoter Score by sectors - How different industries calculate NPS An average Net Promoter Score may differ for various industries. What is acclaimed as a good Net Promoter Score can be considered as a bad Net Promoter Score for another industry. So, while dismissing your NPS as a good/bad score make sure you have compared it to other competitors within your industry. There are a lot of industries using the Net Promoter Score currently and thus what can be considered as an “ideal” score wildly depends on the industry type and products or services provided by your company. For example, (refer to the image above) Net Promoter Score for Health Insurance companies range from -2-35, with an average of around 10 whereas Net Promoter Score for Hotels, on the other hand, range from -20 to 62 approx, with a rough average of 30-32. Such diverse are the average Net Promoter Score for the different industry so the personal qualifying scores for good or bad NPS would have to be set by the different industries themselves based on their industry type and the ongoing industry trend. So, while an NPS as close as 100 is considered best but you may only concentrate on making your NPS to be the highest in…read more
Why Mobile Surveys are the game changers – Infographic

Why Mobile Surveys are the game changers – Infographic

Planning to conduct a survey of your customer base? Then pick a survey tool that is compatible with mobile screens for many, mobile is the internet. Mobile surveys are developing fast, adapting to keep pace with the development of technology. With people’s leisure time very often squeezed to the bare minimum, they do not have the time or the inclination to devote even 15 minutes to answer questions for little or no reward. For such situations, responsive mobile surveys fit best where companies get to their customers quickly, draw a response, and make a swift exit. Mobile surveys do not intrude the personal space of the customers rather come with an impression saying that - Hey I am sitting right here in your inbox, fill me up when you feel like. It draws the required customer attention with a swift arrival and makes an even swifter exit when filled. A mobile surveys app is vital if feedback is required at relatively short notice. Relevant surveys timed aptly allow businesses to act, and react, quicker than ever before. We have created an infographic that states some impactful statistics backing up the importance of mobile surveys.  read more
The ABC of NPS Survey- What it is and what it’s not

The ABC of NPS Survey- What it is and what it’s not

Many things that you do as a brand makes a customer either come back to your brand or avoid it like the plague. So, how does a business keep these personal ratings and variations in them in check? By implementing a Net Promoter Score Software which is the easiest way for capturing customer loyalty. NPS index ranges from -100 to 100 and is used for gauging the customer's overall satisfaction with a company's product or service and the customer's loyalty to the brand.  NPS - A metric or a process? Both! Yes, you can describe Net Promoter Score as both a metric and a process. Net Promoter Score is a metric that was first developed in 1993 by Fred Reichheld and later adopted in 2003 by Bain & Company and Satmetrix as a way to predict customer purchase and referral behavior. NPS survey is designed to measure your customer's overall loyalty to your brand. Also, businesses have to surpass a series of steps/actions in order to calculate the ultimate net promoter score, which makes it fall into the category of a process too.  CSAT is NOT NPS When it comes to measuring customer satisfaction and loyalty, NPS is not the only metric that businesses have at their disposal. There many other metrics that are very popular and does the same job quite well. There are many who confuse CSAT with NPS as they both measure customer satisfaction. Arguments have also sparked on the fact that which one is better amongst CSAT and NPS. Decoding NPS and…read more
Send your surveys via Email with Zonka Feedback (introducing Email Surveys)

Send your surveys via Email with Zonka Feedback (introducing Email Surveys)

Just as we launched the Online Web Surveys, our team started working on Email Surveys so you could just email your respondents with the survey link and have them easily share feedback on the go. We’re happy to tell you that we’ve released the Email Surveys in beta today and we’re very excited! Email Surveys are one of the best and most popular channel for distributing surveys. Email Surveys opens up tonnes of possibilities while giving you the ability to survey customers and employees and send them feedback forms at . You can take feedback right after a customer activity like a purchase on a store or online store, or a visit at the clinic, or after a food delivery, or post car service, or post flight and hotel stay. For employees, email surveys are great for post training feedback or event feedback and so much more. Using email surveys with Zonka is fairly simple and you can use any survey (yes, all existing surveys as well). Here’s all you need to do to use email surveys at Zonka - Log into your account (or sign up for a free trial if you don’t have one already) Go to Surveys to create your survey Once done, click to distribute your survey via Email Add recipients’ email address or upload your contacts Create a custom email template or modify the default template Preview and send! Some cool things you should know about Zonka’s Email Surveys You can customize your survey and email template to make it…read more
add-icon