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The Zonka Feedback Blog

Feedback Management, Feedback Trends, Feedback Technology, Data & Analysis, amazing Survey Tips & New Features at Zonka

Dealing with Customer Complaints in Restaurant or in the head office – Which is better?

Dealing with Customer Complaints in Restaurant or in the head office – Which is better?

Should you be dealing with complaints at the restaurant or in the head office? Dealing with the problem at the right place in the right time can make a world of difference. The way a business deals with customer complaints says a lot about how serious they are about achieving their objectives. How do you record customer feedback? The manner in which customer feedback is recorded and complaints addressed makes a significant difference in the success or failure of a brand. Taking a systematic approach to feedback management and training members of the staff adequately is the key. When it comes to handling complaints, you can do it in a business set-up or in the head office. While both approaches have proven to be effective, the time taken to address issues certainly differ. Advantages of handling complaints in the restaurant Why should you look at feedback in the restaurant? Timely management of customer feedback remains an area of concern for most businesses in the hospitality industry. A common reason is that feedback in restaurants can easily be worked upon and in a quicker time. With managers made aware about the issue, they can determine what exactly needs to be done quickly. An on-spot apology can work wonders and show the customer that you wish to deliver better services. Solutions can be offered without any delays. Ensures that customers walk out of the restaurant without any grudge. Disadvantages of handling complaints in the restaurant While the advantages are apparent, you cannot rely on handling customer grievance at the…read more
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