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The Zonka Feedback Blog

Feedback Management, Feedback Trends, Feedback Technology, Data & Analysis, amazing Survey Tips & New Features at Zonka

Web Feedbacks vs Tablet Feedbacks – Which one should you opt for?

Web Feedbacks vs Tablet Feedbacks – Which one should you opt for?

Once upon a time existed a company that didn’t pay attention to customer feedback. Unfortunately, it doesn’t exist anymore. Where is your organization headed? If you’re in the hospitality industry, you are aware that customer feedbacks have played a pivotal role in the growth of businesses. So, how do you look at feedback? Do you have separate mechanisms in place for different feedbacks? How quickly does the voice of customers reach you? How many customers actually care to express their views? The quicker the feedback, the better can be the critical assessment of whether you're going in the right direction. Simplifying the process of collecting feedback means customers don’t find it a tedious job to evaluate your services. Let there be no reminiscence of the stone age – it’s time to take feedback without pen and paper. Web and tablet feedback are the two most common ways through which you can reach out to customers. But, which one should you implement and why? Read on to find out. Web Feedbacks Web Feedback Surveys and forms help gauge the general mood of your customers. A source that customers increasingly look to, web surveys are handy when it comes to recording feedback from customers. Email surveys are often emailed to guests by airlines, online shopping portals, hotels and restaurants, among others. Advantages of capturing feedbacks through Web Surveys So, why do companies invest in it? The reasons are logical. It allows customers to give feedback as per their convenience. It is easier to build and roll out surveys.…read more
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