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What is Customer Satisfaction? How to measure it and how to improve it?
Customer Satisfaction is the extend to which your customers are happy and satisfied with company’s products, services and capabilities. It is a measurement of how products and services meet the customers’ expectations.
If you don’t measure Customer Satisfaction, you won’t know your unhappy customers and why they’re unhappy. If you don’t know that - you won’t know what to improve and you will lose your customers.
The best way to measure Customer Satisfaction is to ask your Customers directly about how happy they are. The easiest way to do this is by doing Customer Satisfaction Surveys.
With a Customer Satisfaction Survey Software you can run CSAT Surveys and get Customer Feedback in real-time with amazing analytics to help you take action and business decisions.
Listen to the voice of every customer and make their feedback count
Capture Customer Feedback, in the moment, as it happens to measure Customer Satisfaction. Using a CSAT Survey Software makes it easy.
Sign up for a 15-day free trial or schedule a demo to know more.
Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.
Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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