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Multi-channel feedback system fit for enterprises

Providing you a delightful & flexible Enterprise Employee Feedback and Customer Feedback Platform that fits your needs, as you grow and scale. Whether you’re a high-growth company or an established one looking at improving and transforming customer experience and satisfaction - we can help!

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Trusted by brands around the world

Zonka Feedback for Enterprises

Multi Channel Feedback System

Reach your customers where they are

Zonka Feedback is a multi-channel feedback software that means you can reach your customers and take feedback from them across various channels - tablets, kiosks, online, QR Code, email and SMS.

With a diverse customer base, you don’t have to worry about sticking to once channel. Set up your feedback system on various touchpoints to reach your customers wherever they are.

Locations

Set up your company’s hierarchy easily

A large company means different locations, different departments, and different teams.

With Zonka Feedback, you can set up multiple locations and team members with access to their own locations and departments. Each team and department can individually manage and administer their feedback forms, view their own feedback reports and much more.

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White-labelled and multilingual

As an enterprise, it is imperative for you to set up your brand value in everything you do. That includes your feedback forms, surveys and reporting as well.

With Zonka Feedback, you can white-label your feedback forms with your logo, branding and brand ethos so your customers have a seamless experience while sharing their feedback with you, always.

Secure, stable and scalable

Zonka Feedback is an Employee and Customer Feedback and Survey Platform that creates the most secure, stable and scalable experience for companies across the global. Our enterprise solutions are designed to help you efficiently and effectively set up, manage and improve customer satisfaction globally.

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30+ Languages

200+ Global Brands

30+ Countries

1 Million Surveys per month

GDPR Compliant

Built with the best

Hosted on AWS Cloud

Zonka Feedback uses Amazon AWS cloud infrastructure, one of the most reliable and secure cloud computing environments. It leverages from AWS’s services such as EC2, Lambda, EBS, Auto Scaling, S3, Caching, and SES.



Native Tablet Apps

Zonka Feedback Tablet Apps are available on iOS and Android platforms and are written in native technologies enabling beautiful user experience and reliable data capture on-premises.

Integrations

Zonka Feedback is tightly integrated with many CRMs, Point of Sales Systems, SMS Gateways, Email Gateways, Help & Ticketing Softwares, Email Marketing Softwares and others to do more with your feedback, and to do it easily.



Webhooks & APIs

Webhooks and APIs are essential for enterprises to automate processes. Zonka Feedback is Webhooks, APIs and JSON ready to enable integrations with your platform quickly and effectively.

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“Zonka App has really really helped us a lot to improve our feedback collection and analysis system.“

Vinit R., Quality Assurance Manager

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“Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system.“

Manager IT - Select CITYWALK

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Features for Enterprises

Our enterprise plan provides a number of additional features that support the requirements of enterprise organizations.

Multi-Location - Perfect for Chains

Easily set up large chains and organizational hierarchy in Zonka with location-based access to all users.

Multichannel Feedback Software

Zonka is easy to set up and use in all channels – tablets, online, email and SMS which is great for enterprises!

Data Protection and Completely Secure

Securely sync data between different devices within a centralized database.

Permission-Based User Management

Give permission-based user access to different users to manage your feedback reporting better.

White-Labelled Surveys & Domain

White-label your survey as well as the domain for online surveys.

Advanced & Customized Reports

Besides one-touch detailed reports, we design custom reports for enterprises.

World-Map

2,000+

Global Brands

30+

Countries

1 Million

Surveys per month

Get Started Today

Sign up for a 15-day free trial or schedule a demo to know more.

What is Zonka Feedback?

Customer Feedback and Employee Feedback Survey App. Create and customize stunning surveys and feedback forms and take feedback on multiple channels - Kiosks, iPads, Android Tablets, Smartphones, Emails, SMS, Website, QR Code and more. Get real-time reports, insightful analytics, instant feedback alerts and take action to close the feedback loop.

Measure Customer Satisfaction Metrics like Net Promoter Score, Customer Effort Score & Customer Satisfaction Score with Zonka Feedback.

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Feedback Software

Top Features

Ways to take Feedback

Verticals

Use Cases

Useful Resources

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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