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Ways to Capture Surveys

After you finish creating your survey, there are multiple ways in which you can start capturing responses for your survey. The following section describes all the channels through which you can capture surveys using Zonka along with suggested implementation methods which will help you increase your feedback.

Mobiles and Tablet App

The Zonka app is available for both iOS and Android platform for mobiles and tablets which can be used to collect feedback on your devices. You can set up your iPad or Android tab in kiosk mode for non-assisted mode or interact by handing over the tablet in-person.

Implementation

To increase sample sizes for the surveys you can adopt following implementation ideas-

For Mobiles

  • Print URL on bills, invoices, and email signatures enabling the customer to give feedback on their mobile phones on the go.
  • Send SMS survey link to mobile phones after a service has been delivered. Apt for QSRs, after flight surveys and more.
  • Printing QR codes enable a quick and interactive medium for customers to give feedback on their mobile devices itself.

For Tablets

  • Tablets can be handed over to the guests after the service has been delivered. Eg- Handing the comment card on Zonka tablet along with the food bill.
  • Wall-mounted, desktop-mounted or floor-mounted tablet kiosks can be set up at various touch points to capture surveys in non-assisted mode.

Online and Web

Each Zonka survey form has a unique web URL to access the form of web browsers across all devices including Desktops. Tablets and Mobile. This URL can be shared via social channels such as Facebook and Twitter. The URL can also be embedded on your website or blog or downloaded a QR code as well.

Implementation

To increase sample sizes for the surveys you can adopt following implementation ideas-

  • Surveys can be added to your own website allowing visitors to fill out interactive feedback forms on the website itself.
  • QR code image can be used in your bill or product to access the URL and fill the survey.
  • Share the Web URL on your Facebook or Twitter Service/product profile.

Send Email with Survey URL

Zonka provides an inbuilt email campaign management system enabling you to compose the email Survey directly to your contacts. You can track and view logs of each email sent. It shows delivery, bounces and whether the contact has submitted the feedback or not.

Send SMS with Survey URL

Zonka also provides an inbuilt SMS campaign management system enabling you to compose the SMS Surveys directly to your contacts. You can track and view logs of each SMS sent. It shows a complete log of all the SMSes sent for each campaign and whether the contact has submitted the feedback or not.

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