Zonka creates a respondent’s profile as soon as a customer registers a response. This respondent profile carries all the respondent details that the respondent has filled in the survey and also all the survey related information such as the time of response, name of the survey, etc.
To view the respondent’s profile follow these steps:
- Click on the Respondents from the top menu.
- A list of all the respondents will get opened. Click on the name of the respondent whose profile you would like to view. Or simply type the name of the respondent in the search box.
A respondent’s profile essentially contains the following information:
- Respondent’s response
The response given by the respondent can be viewed here. All the survey questions along with the respondent’s answer can be viewed under the respondent profile.
- Respondent’s details
All the questions that were added in the survey to capture the respondent’s details are viewed in the respondent’s profile. Questions can be chosen from a list of respondent’s questions pre-provided in the survey builder or you can add your own questions too.
- Respondent ID
This is the ID that is unique for every respondent. You can search for a respondent in the response inbox with this ID also.
- Date & Time
This shows the date and time when the response was captured on.
This shows the duration the respondent took to complete the survey. This information can be used to analyze the survey i.e. if this duration is high for most of the respondents that means that your survey could be too long or complicated and could result in survey drop-outs also. So you can use this information to make edits in your survey.
This shows the name of the survey respondent gave the response for.
- Captured by
This shows the name of the staff member who captured the response.
- Captured at
This shows the location response was captured at.
- Team member’s response
Team member’s can also add a response against the respondent’s response if they want. You can see that response in here.
Tasks assigned to the particular response can be seen under this Task heading. Also tasks can be assigned by clicking on the Add Task button here.
Team members can also add notes to the response. Any information that is crucial for that response can be added as notes against the response. For example if the staff member has called the respondent for following up and the respondent did not pick the call, he/she can add a note saying ‘respondent did not pick the phone’.
Zonka enables sending emails to the respondents. You can see the emails sent to the respondent in here. The Email ID that you entered in the Outgoing Email under Company Settings will be used to send these emails.
Every step right from the capturing of the response till the completion of the task assigned appears in a summarized manner under this option. You can view the full feedback and the actions history under this option.