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Notifications and Alerts

In order to manage the notifications and alerts for your surveys follow these steps:

  1. Select Surveys from Setup drop down menu.
  2. Click on Add new survey if you want to manage the Notification settings for a new survey or select the survey from the list view whose auto tagging settings you want to manage.
  3. Click the Settings setting.png from the top right corner.
  4. Click on the Notification icon from the settings box flashed on the screen.
  5. Edit/ manage the Notification settings as per your requirements from here.

survey_noti_settings.png

Managing Survey Notifications

Following settings can be managed for survey notifications:

  • New Response notification
    Set whether you would like to receive a new response notification for this survey. The team can set email and SMS notifications for a new survey response from My Settings.
  • Low Rating Response notification
    Set whether you would like to receive a low rating response notifications for this survey. If you have already set the Positive, Neutral and Negative Rating Setting so when a response that falls under the criteria of a negative rating will be captured, you will receive a low rating response notification for the same.
  • Post Survey SMS to Respondent
    Set whether you would like to send an acknowledgment SMS to the respondents’ post completion of their survey. The SMS sent will be as follows: ‘Dear {Respondent Name}, thank you for your feedback at {Company Name, Location Name}. We look forward to your next visit!
  • Low Rating Post Survey SMS to Respondent
    Set whether you would like to send SMS to respondents post completion of the survey when he/she submits a low rating response. The SMS sent will be as follows: ‘Dear {Respondent Name}, thank you for your feedback at {Company Name, Location Name}. We will look into the issue swiftly and our Customer Care Team will be in touch with you.

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