The Most Powerful Customer Feedback System & Survey App
Collect feedback on Kiosks, iPad & Android Tablets, Online Surveys on Website, Mobile, Email & SMS. Create stunning forms & increase response rate tremendously. Use Net Promoter Score & other metrics to get actionable analytics from customers, employees, visitors & patients.
Dynamic, Logic-Based Surveys
Multi Location Segmentation
Multiple survey methods to collect feedback from all touchpoints
With Zonka, you can set up surveys and feedback forms on various channels and touchpoints in no time. Design the form once and it is available on all feedback channels.
Surveys on iPhone, iPad & Android
Take customer feedback on iPhone, iPad, Android tablets & Phones. Setup as kiosk or just hand device in-person. The survey app works offine.
Online and Mobile Surveys
Embed in website, share links directly, send via SMS/Email or print a QR code. The surveys work beautifully on both desktop and mobile.
Email surveys directly from Zonka or send via APIs. Track successful email deliveries, bounce rate, responses and more.
Send SMS with Survey links to customer phone numbers. Customers can click on the link to open the survey and give feedback on the go.
Awesome feedback app for Android & iPad
Zonka is designed so cleverly and simply that it will take you just minutes to set it up. The offline survey app can be used to setup iPad/Android based feedback kiosk or take in-person feedback. It can work without WiFi, and auto-syncs all your data securely when internet is available.
Offline Surveys & Feedbacks
No Internet, No Problem! Take Surveys & Feedbacks offline and sync anytime!
Survey on iPhone and iPad
The feedback app is available on App Store for both iPhone and iPad.
Survey on Android Tablets and Phones
The android survey app works on various droid devices and can be downloaded from Google Play Store.
Take in-person surveys with stunning feedback forms and surveys.
Fully Featured Kiosk Feedback App
Setting up tablet as kiosk has never been this easy. Take unattended feedbacks!
Designed for Non-Techies
Dead simple to use with no learning curve. It is built for hassle-free operation
Feedback management on steroids with extensive integrations
Zonka provides out of box integrations with some of the most popular automation platforms such as Zapier, Twilio, Plivo and more. With more services soon to be added and an option to use custom APIs and webhooks, Zonka literally is the most powerful automoated feedback software available.
Maximize feedback with online, sms and email surveys
Zonka being a multi-channel feedback app promises application & usability by all types of businesses, for any type of feedback management scenario. While Zonka’s tablet & phone modes (iPad & Android) powers on-premises feedback management, its online mode and connected distribution features makes it the easiest & most effective method to gather feedbacks from online users.
Online Survey on Website
Embed surveys on your website and take feedbacks online.
Send online survey as email to reach out & ask for feedback.
Share Responsive online surveys via SMS to customers.
Feedback through QR Codes
Quickly generate QR codes and distribute as you like to automate feedback collection.
Comprehensive feedback management & tracking
Zonka helps you ascertain the volume and frequency of feedbacks coming in. Zonka acts as a successful net promoter score software when it comes to calculating customer satisfaction. The customer feedback system enables taking actions from within the Response Inbox where all the feedbacks are stored, with the help of team collaboration. You can then take suitable actions based on the drill down reports and insights which can be sent to you through real-time alerts and digests delivered in your inbox.
NPS & Other Rating ScalesCalculate long and short term customer satisfaction with the help of popular industry standards – NPS, CES, CSAT & more.
Detailed Reports and InsightsGet an insight into customer sentiments through drill down reports and analytics, that you might have never seen before!
Taking Actions with Response InboxZonka’s collaborative response inbox allows you to take actions by converting feedbacks into tasks.
Alerts and DigestsGet real-time alerts on low rating feedbacks and email digests of the daily feedback performance delivered right to your inbox.
Feedback form builder & ready to go templates
A simple to use, flexible Feedback & Survey Builder to create customized, good-looking surveys. Select from pre-existing industry templates or design from scratch. There are 20+ questions types to choose from. All forms can be fully rebranded. You can customize anything starting from colors, fonts to graphical emoticons. Add any number of steps to complete a form
Advanced features include Skip and Question Branching, multi-lingual surveys & more!
Real-Time reporting, like never before
With Zonka, get instant updates, real-time analytics and get detailed reports. Review Quick Stats on Dashboard to quickly review data and actions being taken. It’s dead simple to setup SMS Alerts with Twilio to get real-time reviews – comes in handy for on-the-spot issue resolution.
Drill-Down Analytics & Location Based Reports give you detailed insights of surveys from different perspectives. Receive Summary Emails & Real-time Updates of customer surveys making sure you don’t miss the important stuff.
Take Actions and close feedback loops
Zonka is not just about collecting data, it’s about making them count. Zonka’s Collaborative Response Manager allows cross functional teams to work together on feedbacks and enhance customer experience. Take actions on every feedback you receive – convert feedbacks into tasks. Tag responses and mark for follow-ups. It’s super easy to find & sort feedback data too –Search and Filter by Date, Staff and Tags. Sort data by suggestions, tags & more
You can do more! Download & export response data, Share reviews on social media
Some popular use cases
Capture customer feedback at various touch points and across various feedback channels like Tablet, Online, Email and SMS using Zonka.
Use Zonka to survey employees frequently at various touchpoint like cafeteria, meeting rooms, post training and more.
Capture patient feedbacks deployed at various touch-points across healthcare centers. Ideal to use in hospitals, clinics, labs and pharmacies.
Website visitor feedback
Set up online feedback forms in minutes and start taking online surveys at desired touch-points in desired pages. Suitable for all online businesses.
Periodic email & sms surveys
Send periodic email surveys or SMS surveys to customers to get their feedback after or before their purchase for increasing client satisfaction.
Create and collect NPS surveys within minutes with Zonka via different touch-points. Improve customer satisfaction and increase customer loyalty.
On-premises & Kiosk feedback
Set up iPad or Android Tablet as a Kiosk to take customer feedback or hand it over to get in-person, real-time customer feedback.
Zonka Offline Survey App works on iPad, iPhone, Android tablet and phone. Take offline surveys without internet and sync later anytime.
Event lead capture
Capture leads at events using event lead capture forms with details like customer name, email address, phone number and more.
Designed For Enterprises
Built keeping Enterprise workflows and processes in perspective, Zonka has got some turnkey features you’ll love
Central Device Management
Multi-location Management for Chains
Industry Standard Reports like NPS & CES
Permission Based User Management
Data Protection and Completely Secure
Who Uses Zonka
A delightful feedback app for every industry – restaurants, hospitality, healthcare, wellness, retail, finance, automobile and more. Use it as customer feedback system, employee feedback app, event lead capture tool or for offline & field surveys.
Get customer feedback about food, service, ambiance and more using the Restaurant Feedback App
Set up store experience surveys and retail customer feedback surveys at shopping centres, retail chains & more
Know potential automobile buyers’ needs. Take feedback after test drive, sales & service for Automobile
Setup hotel guest feedback on tablets at various touch-points in the hotel. Hear voice of your customer
Make improvements in customer service by setting up Financial Satisfaction Surveys at Banks
Do event registration on tablets, capture leads at events. Conduct event planning surveys
Set up post-service surveys to capture client feedback at spas and hair salons. Track & measure staff performance
Zonka tablet app helps survey patient’s satisfaction at healthcare centres and clinics
Capture airline passenger feedback, conduct airport surveys, in-flight feedback surveys for passengers