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Measure, analyze and grow your Customer Loyalty with Net Promoter Score®

Measure Net Promoter Score across various channels - from customers, employees, and patients - to know loyalty and drive growth.

Sign up now for free and start taking customer feedback in minutes!

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Net Promoter to measure and improve Customer Feedback

Net Promoter Score® (NPS®) is one of the most popular customer experience metrics used in companies worldwide to measure customer loyalty and their likelihood to recommend your brand and services. With Zonka Feedback’s NPS Survey Software you can get an easy-to-implement and powerful platform to capture Net Promoter Score from your customers and improve their satisfaction.

  • NPS across various channels - tablets, kiosks, online, email & SMS
  • Measure customer loyalty and employee loyalty
  • Segment customers as detractors, passives, promoters
  • Get notifications for detractors to resolve issues
  • View NPS Trends and details NPS reports
  • Compare NPS across various locations
  • Compare NPS over time

Ready to measure and improve your NPS?

Sign up now for free and start taking customer feedback in minutes!

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Choose a password (at least 6 characters, no spaces, case-sensitive)

FastMed has Urgent Care centers in 100+ locations in USA. The FastMed centers use Zonka Feedback to take on-premise feedback from patients post-check-up to capture Patient Net Promoter Score and Satisfaction across all their locations.


Leroy Merlin, a French headquartered home improvement and gardening retailer serving, uses Zonka Feedback to take post-purchase customer feedback through SMS Surveys across 95 locations, sending over 15,000 SMSes per month.


Jones the Grocer, a cafe chain providing gourmet food, uses Zonka Feedback at 8 locations in Dubai to take customer feedback and employee feedback using tablet-based kiosks, online surveys, and email surveys to improve customer experience.

Take NPS Survey using various channels


NPS Survey on iPads & Android Tablets

Download Zonka App on iPads or Android Tablets to get customer feedback on premises.


Online NPS Surveys on Website

Embed your NPS Survey on your website to get customer feedback and loyalty

Email Survey Icon_Red

Email Net Promoter Score Surveys

Email NPS Surveys Web Survey link to customers on their email address to share their loyalty.


Net Promoter Score Surveys via SMS

SMS the NPS Survey link to customers via SMSes so they can fill it up from their phones.


In-App Net Promoter Score Surveys

Integrate Zonka App with your own to display NPS Surveys to your customers while using your app.

In-Depth Net Promoter Score Survey Reports & Analysis

Net Promoter Score Meter Report

View the Net Promoter Score Meter with your NPS Score plotted on graph between -100 and +100 to analyse your customer loyalty.

NPS with Text Analysis

View NPS Score with Text Analysis to gauge the reason and emerging trends for passives, promoters and detractors. 

NPS Trends

Selected preferred dates and time to view NPS trends through a graphical view. View NPS trends across various locations in your company. 

Filter your NPS Feedbacks

Use Advanced Filters in Reporting to analyse the NPS on various parameters like date, time, source of feedback, other questions and more. 

Compare NPS over date & locations

Compare NPS from one time period to another and for various locations in your company to analyze and compare performance and loyalty. 

Export NPS Reports & Responses

Filter your Net Promoter Score reports, save your reports and scheduled them to be delivered to your inbox at different time intervals. 

What is Net Promoter Score?

What is Net Promoter Score?

Net Promoter Score® is a very popular and reliable metric to measure the loyalty of your customers, employees and survey respondents. It is a very highly regarded measure of customer loyalty. The beauty and appeal of the Net Promoter Score (popularly known as the NPS) is that it is very simple and fits all industries and use cases. This also makes the NPS a great benchmarking metric.


What is the Net Promoter Score question?

The NPS question is a fairly simple and straightforward question. It is – ‘How likely is it that you would recommend this company to a friend or colleague?’. Respondents are given a choice to enter an answer on a scale of 0-10, where 0 is Not Likely at all and 10 is Very Likely.

Origin of Net Promoter Score

NPS (Net Promoter Score), also called the Ultimate Question, was developed by (and trademark of) Fred Reichheld, Bain & Company and Satmetrix Systems. NPS was introduced in 2003 and has been adopted by many companies as a measurement of customer loyalty.



Global Brands



1 Million

Surveys per month