Net Promoter Score® (NPS®) is one of the most popular customer experience metrics used in companies worldwide to measure customer loyalty and their likelihood to recommend your brand and services. With Zonka Feedback’s NPS Survey Software you can get an easy-to-implement and powerful platform to capture Net Promoter Score from your customers and improve their satisfaction.
Ready to measure and improve your NPS?
FastMed has Urgent Care centers in 100+ locations in USA. The FastMed centers use Zonka Feedback to take on-premise feedback from patients post-check-up to capture Patient Net Promoter Score and Satisfaction across all their locations.
Leroy Merlin, a French headquartered home improvement and gardening retailer serving, uses Zonka Feedback to take post-purchase customer feedback through SMS Surveys across 95 locations, sending over 15,000 SMSes per month.
Jones the Grocer, a cafe chain providing gourmet food, uses Zonka Feedback at 8 locations in Dubai to take customer feedback and employee feedback using tablet-based kiosks, online surveys, and email surveys to improve customer experience.
View the Net Promoter Score Meter with your NPS Score plotted on graph between -100 and +100 to analyse your customer loyalty.
View NPS Score with Text Analysis to gauge the reason and emerging trends for passives, promoters and detractors.
Selected preferred dates and time to view NPS trends through a graphical view. View NPS trends across various locations in your company.
Use Advanced Filters in Reporting to analyse the NPS on various parameters like date, time, source of feedback, other questions and more.
Compare NPS from one time period to another and for various locations in your company to analyze and compare performance and loyalty.
Filter your Net Promoter Score reports, save your reports and scheduled them to be delivered to your inbox at different time intervals.
Net Promoter Score® is a very popular and reliable metric to measure the loyalty of your customers, employees and survey respondents. It is a very highly regarded measure of customer loyalty. The beauty and appeal of the Net Promoter Score (popularly known as the NPS) is that it is very simple and fits all industries and use cases. This also makes the NPS a great benchmarking metric.
The NPS question is a fairly simple and straightforward question. It is – ‘How likely is it that you would recommend this company to a friend or colleague?’. Respondents are given a choice to enter an answer on a scale of 0-10, where 0 is Not Likely at all and 10 is Very Likely.
NPS (Net Promoter Score), also called the Ultimate Question, was developed by (and trademark of) Fred Reichheld, Bain & Company and Satmetrix Systems. NPS was introduced in 2003 and has been adopted by many companies as a measurement of customer loyalty.