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Customer Feedback and Lead Capture Tool for Automobile Industry

In the automobile sector, product quality and operational efficiency determine the success of the business. Zonka helps customers in communicating the same with companies through real-time customer feedbacks. Capture customer feedback at key areas in your automobile showrooms and service stations. Collect feedbacks post test drive sessions, post customer visit to the showroom or after vehicle service sessions to capture critical data on customer preference, satisfaction levels and also generate leads.

Tablet Kiosk

iOS & Android Apps

Web Surveys

Multi-Location

Fully Customizable

Fast and Secure

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Why do you need a Feedback System at Showrooms /Service centers?

Digital Feedback Software at automobile showrooms and service centers will help you to identify and resolve issues in real-time. Also, it will give your customers a platform to vent out their honest opinions regarding your services and help you in detecting problem areas.

100% more feedbacks

Get 100% more feedbacks than paper feedback forms at your showroom.

Resolve issues faster

Faster notifications means faster issue resolution.

Get real-time feedback

Track customer feedback and complaints in real-time.

Track staff performances

Evaluate staff performances based on customer feedback.

Multi-Location

Multi-Location

Set up a feedback system at all your service station and showrooms. Easily track and compare feedbacks across all your locations.

Multi-Channel

Multi-Channel

Take customer feedbacks at Auto Expos using tablets, smartphones or send web survey links via Email and SMS to give feedbacks.

Multilingual

Multi-Lingual

Set up customer feedback forms in multiple languages so customers can choose which language they’d like to respond in.

 Multi-Channel Feedback System for Automobile Showrooms

iOS and Android Devices

Zonka works seamlessly on all iOS and Android devices.

Set up as Kiosks

Set up touchscreen tablets as kiosks across key areas.

Hand it over

Hand over feedback devices to customers at areas where staff assistance can be provided.

Tablet App

Set up tablets as kiosks or hand them over to customers in showrooms.

Web Surveys

Design web surveys to put on your website and distribute them via SMS, Emails & QR codes.

On your website

Embed surveys on your website to capture customer feedback.

Feedback through web links

Send web survey links via Email and SMS post test drive.

In App

Integrate Zonka with your own app to let customers give feedbacks.

Tablet App

Tablet App

Set up tablets as kiosks or hand them over to customers to get feedback in showrooms.

iOS and Android Devices

Zonka works seamlessly on all iOS and Android devices.

Set up as Kiosks

Set up touchscreen tablets as kiosks across key areas.

Hand it over

Hand over feedback devices to customers at areas where staff assistance can be provided.

Web Surveys

Web Surveys

Design web surveys to put on your website and distribute them via SMS, Emails & QR codes.

On your website

Embed surveys on your website to capture customer feedback.

Feedback through web links

Send web survey links via Email and SMS post test drive.

In App

Integrate Zonka with your own app to let customers give feedbacks.

Zonka Feedback web Interface

Switch to a Real-time Customer Feedback Solution for Service Centers.

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Real-time Reporting

Get instant reports with drill-down, in-depth analysis of all feedback surveys placed over various touch points at the automobile showroom.

Customer Experience

Enhance your customer experience by capturing their feedbacks from multiple channels over key areas at the auto expos.

Staff Analysis

Allow your customers to rate the staff at your showroom as well as in the service station facilitating easy inspection on staff.

Comparative Reports

Use date-comparative reports to compare the performance of your showrooms and customer satisfaction levels over time.

Summary in your Inbox

Set up daily, weekly or monthly digests of the customer feedbacks delivered in your inbox to stay updated.

Complete Customer Feedback System

notification

locations

tracking

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feedback-loop

Capture feedback at each touchpoint during Auto Expos.

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Uses & Implementation of Customer Feedback System

Customer Satisfaction Measurement

Post Bike/Car Service Survey

Collect feedback post service of the customer vehicle and capture his feedback on how satisfied he is with the service provided at the service station.

Feedback at Check-in Counters

Staff Performance Review

Use digital feedback forms to let customers at the showroom rate on-duty staff like sales representatives, help desk staff, branch manager and others.

Complaints Management System

Customer Satisfaction Measurement

Measure Customer Satisfaction at the service center regarding services provided, staff performance, etc. using fully customizable feedback forms.

Feedback at Security & Immigration

Post Showroom Visit Survey

Capture feedbacks from customers post their showroom visit regarding their opinions, preferences and also generate leads by tapping interested customers.

Staff Performance Review

Post Test Drive Experience Survey

Capture feedbacks from customers post their test drive session on tablets after their test rides. Collect feedbacks about their opinions about the vehicle.

Lounge & Waiting Room Feedback

Post Vehicle Purchase Survey

Send out web survey links to customers via Email and SMS after they have purchased a vehicle from you and determine the ease of buying processes at your outlet.

A Complete Customer Feedback System for Automobile Showrooms & Service Stations.

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