×
Request a Demo

Request a Demo

Look No Further. Get Started Today

Best Online Survey Tool to capture data and get feedback

Customize your surveys and capture data through mobile-responsive online surveys using Zonka Feedback. Embed online surveys on your website, share web surveys via SMS and Email or set up QR code for customers to scan and give feedback. Get survey results instantly and track online feedback in real-time.

SMS Surveys with NPS

Start taking surveys and feedbacks in less than five minutes

Online Survey Platform to take feedback and capture data

Use Zonka Feedback’s Online Survey Software to customize your surveys and capture data or get feedback from your customers and employees.

  • Create and customize your online survey
  • Embed online surveys on your website
  • Send survey link via SMS or Email
  • Download Survey QR Code
  • Online Surveys are responsive and fit for all screens
  • Get feedback and reports instantly
  • Take action & close the feedback loop

Online Feedback Forms and Data Collection made easy and effective.

Online Survey Builder

Create your feedback form using Zonka’s Survey Builder

Choose from expert survey templates or design your feedback form from scratch in a WYSIWYG survey builder.

  • Fully customize your feedback forms
  • Choose from 30+ questions
  • White label your surveys
  • Create survey in multiple languages
  • Add logic to your survey questions
  • Measure industry metrics like NPS, CSAT & CES

Ways to use Online Surveys

Online Surveys

Embed online survey on website

All online surveys on different pages on your website to get feedback at various different touchpoints on the site.

qr-code

Generate an online survey QR Code

Generate a QR code for your online survey for customers and employees to scan and give feedback.

Email Survey Icon_Blue

Send online survey link via Email or SMS

The online survey is a link that you can share via email or SMS or add in your signature to get allow respondents to give feedback.

iPad & Android Feedback App

Integrate in your App

You can integrate the online survey on your web or mobile app to enable customers and employees to give feedback using online survey link.

Collaborative Response Inbox

Get feedback in real-time

All responses and feedbacks captured through online surveys in Zonka Feedback are in real-time viewable in the Response Inbox. Here you can view and analyze each feedback and collaborate with team members to take action and resolve issues.

  • Monitor every response
  • Filter your feedbacks
  • Tag feedbacks
  • Mark feedbacks as urgent
  • Flag feedbacks
  • Add tasks for other team members
  • Send emails to customers
  • Add notes for feedbacks
Digests

Set up instant feedback alerts and notifications

Set up instant email and SMS alerts for feedback responses and negative feedback to be notified in real-time and take action immediately to address customer issues and concerns.

  • Alerts for negative and new feedbacks
  • Instant Email & SMS Alerts
  • Alert multiple people together
  • Take immediate corrective action
Collaborative-Response-Inbox

Feedback Reports & Detailed Analysis

With Zonka’s real-time reporting, you can monitor every feedback and get an in-depth analysis of all responses. Take action on customer feedback to swiftly resolve issues and improve customer experience.

  • Real-time reports
  • Drill-down reports
  • NPS, CSAT and CES reports
  • Word Analysis
  • Advanced Reporting Filters
  • Comparison Reports
  • Customize, Save & Schedule Reports

Benefits of SMS Surveys

Easy and Quick

Easy to use

Online Surveys are very easy to create and use via link, web embed, QR code or through SMS or email.

App for Tablets & Phones

Reach globally

Online Surveys can be sent to anyone with access to Internet globally and they can respond at their convenience.

Real-time

Real-time

You can send online surveys in real-time and get feedback from customers as soon as they fill up the survey.

Responsive Feedback Form

Hidden Data in Online Surveys

You can pass information like name, email or any other details about the respondent in the online surveys.

sms

Mobile Responsive Surveys

The surveys are fully responsive and look great on mobile devices.

Feedback APIs

Send manually or via APIs

You can send online surveys manually or trigger via APIs.

Zonka Feedback is a trusted Online Survey Software for companies globally

leroy

Leroy Merlin Russia sends SMS surveys to customer post their shopping across

logo_wagpet

Wagpet uses SMS Surveys to take feedback in their organization.

zappfresh-logo

With SMS Surveys, Zappfresh is able to get real-time customer feedback post online purchase.

Integrate Zonka Feedback with other applications easily

Zonka Feedback is easily integratable with some very popular platforms and applications like Zapier, Twilio, Plivo and more. With powerful integrations, custom APIs and Webhooks available, you can do feedback management on steroids with Zonka Feedback.

Know more about Survey Integrations, APIs & Webhooks and Zapier Integration

Zonka Feedback APIs & Integrations Zonka Feedback Webhooks Zonka Feedback & Zapier Integration Zonka Feedback & Twilio Integration Zonka Feedback & Plivo Integration Zonka Feedback & MailChimp Integration
World-Map

200+

Global Brands

30+

Countries

1 Million

Surveys per month