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Subscription Cancellation Survey Template

Why did the customer cancel your software subscription? Know the reasons and get customer feedback with the Subscription Cancellation Survey.

List of Subscription Cancellation Survey Questions

The following questions are included in this Subscription Cancellation Survey Template. 

  • How long had you been using the subscription / service?
  • How often did you use the subscription / service?
  • Overall, how satisfied were you with the subscription / service?
  • What was the primary reason for canceling your subscription / service?
  • If other reasons, please specify.
  • Would you use the product / service in the future?
  • On a scale of 0-10, how likely are you to recommend our product / service to colleagues or contacts within your industry?
  • What could we do to improve our subscription / service?

Create and send this Subscription Cancellation Survey with Zonka Feedback

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