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Customer Feedback Software for Spas and Salons

Zonka Feedback is a complete customer feedback platform with customizable feedback forms, real-time reporting, in-depth analysis and instant alerts for beauty centers, salons and spas.

  • tablet kiosk

    Tablet Kiosk

  • Online Surveys

    Online & Web Surveys

  • Kiosk-survey

    Email & SMS Surveys

  • iPad & Android Feedback App

    iOS & Android Apps

  • Multi-Locatio


  • Multilingual



Why you need a Feedback Software for Beauty Centers, Spas and Salons?

A digital feedback app and software is a great way to hear the voice of each customer and get their feedback about your product, staff, service and more at the beauty centers, spas and salons – all in real-time.

  • Get 100% more feedback
  • Feedback from all touchpoint
  • Get real-time feedback
  • Resolve issues faster
  • Track staff performances
  • Manage & compare locations
  • Improve Customer Delight & Satisfaction

Get real-time feedback from your customers!



Set up a feedback system at all spas and salons. Easily track and compare feedback and customer satisfaction across locations.



Take feedback at spas, salons and beauty centres using tablets, smartphones or send feedback form link via Email and SMS or print QR code or link on the bill.



Your customers speak different languages? No problem – set up your beauty feedback form in multiple languages and let customers choose!


Customize your Beauty Salon & Spa Feedback Forms

Create good-looking automobile feedback forms & surveys. Customize feedback questions, fonts, colors, emoticons & more.

  • Choose from expert Automobile Feedback Templates
  • Choose from 30+ questions
  • Customize survey look and feel – font, colours, background
  • White-label your surveys
  • Add multiple languages
  • Measure CSAT, NPS & CES
  • Add Logic to your surveys

Take Customer Feedback in at Beauty Centers, Salons and Spas across various channels

Choose from multiple touchpoints and methods of taking feedback like tablets, kiosks, online, email and sms to get customer feedback in spas and salons.


Pad & Android Automobile Feedback App

Take customer feedback in the beauty centers, spas and salons on iPads, iPhones, Android tablets and Phones. Set up as kiosk or just hand device in-person.


Online Automobile Feedback

Create and add online surveys on your website or send survey links to get feedback from the customers.

Email Survey Icon_Blue

Automobile Feedback through Email Invitation

Send emails with survey links to customers to give feedback or embed survey questions within email.


Automobile Feedback through SMS

Send mobile-responsive survey links to customers through SMS to share their experience and feedback about the service and staff.


Feedback Notifications & Alerts

Get real-time notifications and alerts for all customer feedbacks.

  • Set up real-time SMS alerts for negative feedbacks
  • Get instant emails for new feedback in spas and salons
  • Schedule daily digests

Manage Responses & Close the Feedback Loop

Let teams work together on feedbacks and take action using Zonka’s Collaborative Response Manager. Tag low feedbacks and mark those which require follow-ups. Take corrective actions to close the feedback loop.



Global Brands



1 Million

Surveys per month