In the hospitality industry, reviews and reputation can make or break your business. A disappointed and miffed customer will always find avenues to rant and complaint about even the smallest issues during their stay. But you can avoid it, by being proactive and using this guest feedback form template for hotel stay and presenting it to your customers during check out on tablets or sending them email surveys or SMS feedback surveys.
With this expert-designed hotel guest feedback form, you will get an insight into guest’s satisfaction about their stay, their views about the check-in process, feedback about hotel amenities and staff behavior. Alongside, the hotel guest feedback form template also asks adequate information for marketing teams like customer details, how they made a booking and more. Lastly, you can capture Hotel Guest Net Promoter Score to know their likelihood of recommending you to others and if they have any comments and suggestions about improvements.
The Hotel Guest Stay template has been designed with 13 questions covered in 10 screens, with minimal free text options and should ideally be filled up in 2-3 minutes. You can customize and personalize the survey to add your brand identity like logo, colors, backgrounds and add questions to better use the template to meet your requirements. To create a survey using the Hotel Guest Feedback Form template, just sign up or sign in to Zonka Feedback. You’ll be able to choose the template when you begin creating your feedback form or survey.