The following questions are included in this CES Survey Template.
Based on customers’ answers to your follow-up question, you can further ask another follow-up question that ‘How can we improve our customer support service?’ This question helps you to discover the scope of improvement in your customer services from the eyes of your customers.
If you're looking at capturing Customer Details, you can add more questions to the CES Survey. You can also integrate into your tools and pass data while taking feedback using this CES Survey Template.
Sign Up on Zonka Feedback for FREE and implement this CES Survey in your account to measure Customers’ Efforts.
Customers are likely to be more satisfied and loyal if their experience was effortless.
Identify challenges faced by employees while they work from home.
Gauge feedback about customers’ experience and perceived effort using Post Transaction CES Survey...