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CSAT Survey Template

Measure and track how satisfied or dissatisfied your customers are with your products and services using CSAT Survey template.

Understanding Customer Satisfaction Using CSAT Survey Template

This customer satisfaction survey template enables brands to understand the satisfaction levels among customers. It helps measure the quantifiable feedback that also enables understanding and comparing customer satisfaction levels each month, quarter, year, etc.

The CSAT survey template enables measuring CSAT on a 0-5 rating scale to get the exact CSAT score from each customer. The open-ended question allows capturing feedback from customers in their own words.

With this Zonka Feedback CSAT survey template, you can also change the question type, for example, you can capture the CSAT score on an emoji or star scale.

The survey template also captures customer information. However, you can always choose to either get this data directly with a simple integration of our survey tool and your CRM. You can also collect anonymous feedback.

You can get started right away with a simple sign up on Zonka Feedback for a 7-day free trial. You’ll be able to use our free CSAT survey template and many others. 

How to Use CSAT Survey Template?

You can use this customer satisfaction survey template across multiple channels:

Email and SMS: Send the CSAT survey link via email or SMS after transactions or at fixed customer milestones. You can also embed the standard CSAT survey question in the email body or signature.

Website: Embed the CSAT survey into your website on the order confirmation page and have it pop up as a popover survey as soon as the transaction or purchase is complete. Also, integrate with software like Intercom or other engagement software to collect feedback in live chat.

App or Product: Embed the survey directly in your product or use a feedback widget. Also, send CSAT surveys during live chat customer support interactions.

Mobile/Tablet/Kiosk: Collect on-site and offline feedback using mobile, tablet, and kiosk devices.

QR Code: Embed the CSAT survey link in the QR code so customers can scan and share feedback, for example, QR code survey on a delivery package or on the billing counter.

List of CSAT Survey Template Questions

The following questions are included in this customer satisfaction survey template:

  • Overall, how satisfied are you with our company, product, and services?
  • What is the most important reason for your score?
  • Full Name
  • Email
  • Mobile Number


How to create a customer satisfaction score survey?

You can create a customer satisfaction score survey using a rating scale for customers to rate their satisfaction. You can also add a comment box if you’re also looking to collect descriptive feedback. 

How is the CSAT score measured?

CSAT is measured on a 0-100% scale. It is calculated by dividing the number of satisfied customers by the total number of respondents. The answer is then multiplied by 100. For example, if 50 customers out of 100 were satisfied, i.e. rated satisfaction as 4 or 5 in the CSAT survey, the CSAT score would be 50%.

What is a good customer satisfaction score?

CSAT score above 65% is considered to be a good CSAT score.

What to include in a customer satisfaction score survey?

Include a rating scale so customers can rate their satisfaction. Also, include an open-ended question for customers to share feedback in their own words. 

Create and send this CSAT Survey with Zonka Feedback

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