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Sample Customer Service Feedback Form

Hello! Use this sample customer service feedback form to understand the effectiveness of your customer service. Signup with Zonka to use this form template right out of the box.

Collect insightful feedbacks about your customer service from your customers. Customize this customer feedback form template as per your own requirements and distribute it through Zonka’s multiple distribution channels. Send a web link to this customer service feedback survey form through SMS/Email or collect responses from customers through tablets and smartphones if they are on your premises. The form is designed in such a way that almost every industry(Retail, Hotels, E-commerce, Banks & Financial Sector and many more) that want to evaluate the quality of their customer service can use this form. With questions like MCQ button ratings, NPS questions and comment box capture the customer’s sentiments and satisfaction with the customer service.

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Multi-channel Feedback & Survey App

Zonka is a multi-channel feedback & survey app. Inspect your customer service with real-time reporting. Create survey forms & deploy on tablets (Android & iPad), on the web, in your app, via SMS and Emails and more. Review detailed reports, response data and take informed actions.

Android survey app

Capture customer feedback
on-premises on Android tablets

iPad survey app

Collect feedbacks on iOS devices
like iPad & iPhone

Online surveys

Run online surveys and distribute via multiple channels

Multi-channel survey system

Email surveys

Email surveys directly from
Zonka or send via APIs

SMS surveys

Send SMS with Survey links
to customer phone numbers

Mobile surveys

The surveys work beautifully
on both desktop and mobile

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Enter primary contact's full name
Enter primary contact's email address
Choose a password (at least 6 characters, no spaces, case-sensitive)
Enter company name