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Customer Service & Support Survey Template

Gauge the quality and aptness of the Customer Support Services you are providing to your customers. You can send the Customer Service and Support CES Survey post interaction with the Support Team after a query is answered. Use this expert, ready-to-use Customer Service & Support CES Survey Templates to measure the effort of your customers.

Understanding Customer Effort in getting Service 

List of CES Survey Questions

The following questions are included in this CES Survey Template. 

  • To what extent do you agree with the following statement: our customer support team made it easy for me to handle my issue.
  • What is the primary reason for your score?

Based on customers’ answers to your follow-up question, you can further ask another follow-up question that ‘How can we improve our customer support service?’ This question helps you to discover the scope of improvement in your customer services from the eyes of your customers. 

If you're looking at capturing Customer Details, you can add more questions to the CES Survey. You can also integrate into your tools and pass data while taking feedback using this CES Survey Template. 

Sign Up on Zonka Feedback for FREE and implement this CES Survey in your account to measure Customers’ Efforts.

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