The template allows the companies to ask that ‘ultimate’ question (using NPS) that allows them to measure the customer satisfaction levels of the users and know the primary reason for their score. Benefits of using Detailed NPS Template:
Keep your loyal customers happy.
Ultimately retain customers.
Turn detractors into promoters.
Get started right away with a free trial.
The Detailed NPS Survey Template is a free template available in Zonka Feedback. To use this, follow these steps.
Create your free trial account at Zonka Feedback
From the onboarding screen, choose ‘Product Experience’
From the templates on the right-hand side, choose ‘Helpdesk & Agent Feedback’. Choose NPS®, and choose Detailed NPS, Preview the Template and if you’re happy with the questions, click on ‘Use this Template’
Now you can edit and customize the survey, add or modify questions, themes, languages and survey settings.
Once your survey is ready, you can distribute the survey to your users and customers to gather their feedback.
Use Zonka Feedback to create detailed NPS surveys to engage with your customers and improve customer loyalty. Once you have created your survey, the distribution is quite easy, as you can reach your customers via Tablets, SMS, Email, Widgets and more.
Use survey triggers to send NPS at the right time and gauge their loyalty. With Zonka Feedback, you can schedule NPS surveys, Trigger NPS survey post an event, Automate NPS surveys on the website & in-App.
The following questions are included in this Detailed NPS Template.
How satisfied are you with your experience with our company?
What is the primary reason for your rating?
It should have 2 questions. The first question should ask the customer to score your product or service on an NPS scale of 0 to 10. The second question is a follow-up question, which focuses on the primary reason behind the user’s score.
2. How often NPS should be measured?
NPS is a long-term measure of customer loyalty and allows businesses to keep track of their loyal customers. Ideally, you should pick one or two dates each year to collect NPS scores and stick with the schedule.
3. Where can I use this Detailed NPS Survey template?
You can use a QR code at your touchpoint. Another method is to send an email or SMS survey to the customer once the service is completed. If you don't have access to the internet, you can conduct offline surveys using kiosks, mobile devices, or tablets.