What is the likeliness of your customers and clients recommending you to others – like their colleagues, their friends and their family? With our expert Net Promoter Score Survey Template to measure customer Net Promoter Score, you can understand exactly how your customers perceive you. Additionally, you can capture customer information to be able to retain them by closing the feedback loop.
Taking the example of a conference or event, NPS can be measured towards the end. Moreover, participants' contact information can help tremendously in remarketing and engaging with prospects.
You can make our NPS survey template your own by customizing it, for example, adding your company logo, using brand-specific images and color palettes, editing questions and question types, etc.
To create a survey using the Net Promoter Score Survey Template with Customer Information, just sign up or sign in to Zonka Feedback. You’ll be able to choose from hundreds of templates or start creating your own surveys from scratch.
You can share the NPS survey across multiple channels like:
Email and SMS: Share the survey link via email or SMS. The NPS question can also be directly embedded in the email body or email signature.
Website: Add the NPS survey to your website to collect feedback from website users and customers.
Live Chat: Integrate with software like Intercom and the like to collect NPS feedback during a live chat with customers seeking support solutions.
QR Code: Embed the NPS survey link in a QR code to collect on-site feedback. You can also collect feedback post-product delivery by simply printing the QR code on packages or the product itself.
Mobile/Tablet/Kiosk: Collect on-site feedback through mobile, tablet, and kiosk surveys.
The following questions are included in this Net Promoter Score Survey Template with Customer Information:
Sign Up on Zonka Feedback for free and implement a Net Promoter Score Survey Template with Customer Information in your account to capture the data.
What is a Net Promoter Score Survey Template?
An NPS survey template helps understand customers' likeliness of recommending your brand to others. It consists of an NPS question followed by an open-ended question to get descriptive feedback.
How to collect customer information in the NPS survey?
You can ask customers to share their contact and other information through survey questions or automatically pass customer information from the CRM by integrating it with the survey tool.