Understanding Customer Loyalty with NPS Surveys
What is the likely of your customers and clients to recommend you to others – like their colleagues, their friends and their family? With our expert Net Promoter Score Survey Template to capture customer Net Promoter Score and know what they think about your business and brand.
This NPS survey template has been designed to get an insight into customer loyalty and their likelihood to promote your brand within 30 seconds to a minute with one simple NPS question along with a follow up question where customers can write their reason for giving you the score. This will help you understand why customers are choosing to either recommend or not recommend your brand.
You can customize and personalize the survey to add your brand identity like logo, colors, backgrounds and add questions to better use the template to meet your requirements.
To create a survey using the Net Promoter Score Survey with Comments template, just sign up or sign in to Zonka Feedback. You’ll be able to choose the template when you begin creating your feedback form or survey.