Create and analyze effective customer feedback that speak volumes
Capture unadulterated customer feedbacks from multiple channels as no one can tamper with the feedbacks received, not even us! Begin collecting effective customer feedbacks with Zonka.
Create customer feedback surveys that your customers will love to fill
Create fully customizable and actionable customer feedback surveys. Distribute in multiple channels and listen to the customer voices from all the mediums.
Customizable feedback forms
Make it yours! Add your branding ( logo, color schemes, and more), survey questions, images and customize feedback surveys completely.
Send Email surveys
Send email surveys to your customers if you want to receive speedy and most candid feedbacks. Also, they are time-saving.
NPS, CES and Other Rating Scales
Evaluate your customer satisfaction and effort with rating scales used throughout the industry. Boost customer satisfaction & grow.
Real-time SMS & Email Alerts
Set real-time feedback notifications to be received via emails & SMS. Now, resolve issues on the spot.
Drill down Reporting
The customer feedbacks received gets analyzed and is presented in-depth through charts and other graphs. Insights as never known before!
Run in-app surveys
Implement Zonka’s in-app surveys as In-app customer feedback gives you insight into how your customers actually use your product.
Build crisp surveys and follow up for most productive feedbacks
Close the feedback loop
For higher response rates start listening to the customers and close the feedback loop with them. Follow up with them on the responses received and solve customer issues with Zonka’s collaborative response manager. Collaborate with your team and follow up with the customers.
Build short and crisp surveys
Build short and crisp survey if you want your customers to complete your surveys. Short surveys bring much high quality response data. We advise you to add limited number of survey screens in your Zonka surveys for higher completion rates.
Actionable insights and comprehensive reporting
NPS & Other Rating Scales
Industry acclaimed metrics like NPS, CES and CSAT will bring in actionable data to you, analyze and take actions on with Zonka.
Take actions with Response Inbox
Zonka’s collaborative response inbox allows you to take actions by converting feedbacks into tasks.
Detailed Reports and Insights
Get to see the insights and customer sentiments that you might have never seen before through comprehensive reports and analytics.
Alerts and Digests
Get real-time alerts on low rating feedbacks and email digests of the daily feedback performance delivered right to your inbox.