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Create and analyze effective customer feedback that speak volumes

Capture unadulterated customer feedbacks from multiple channels as no one can tamper with the feedbacks received, not even us! Begin collecting effective customer feedbacks with Zonka.

Create customer feedback surveys that your customers will love to fill

Create fully customizable and actionable customer feedback surveys. Distribute in multiple channels and listen to the customer voices from all the mediums.

Customizable feedback forms

Make it yours! Add your branding ( logo, color schemes, and more), survey questions, images and customize feedback surveys completely.

Send Email surveys

Send email surveys to your customers if you want to receive speedy and most candid feedbacks. Also, they are time-saving.

NPS, CES and Other Rating Scales

Evaluate your customer satisfaction and effort with rating scales used throughout the industry. Boost customer satisfaction & grow.

Real-time SMS & Email Alerts

Set real-time feedback notifications to be received via emails & SMS. Now, resolve issues on the spot.

Drill down Reporting

The customer feedbacks received gets analyzed and is presented in-depth through charts and other graphs. Insights as never known before!

Run in-app surveys

Implement Zonka’s in-app surveys as In-app customer feedback gives you insight into how your customers actually use your product.

Build crisp surveys and follow up for most productive feedbacks

Close the feedback loop

For higher response rates start listening to the customers and close the feedback loop with them. Follow up with them on the responses received and solve customer issues with Zonka’s collaborative response manager. Collaborate with your team and follow up with the customers.

Build short and crisp surveys

Build short and crisp survey if you want your customers to complete your surveys. Short surveys bring much high quality response data. We advise you to add limited number of survey screens in your Zonka surveys for higher completion rates.

Actionable insights and comprehensive reporting

NPS & Other Rating Scales

NPS & Other Rating Scales

Industry acclaimed metrics like NPS, CES and CSAT will bring in actionable data to you, analyze and take actions on with Zonka.

Detailed Reports and Insights

Take actions with Response Inbox

Zonka’s collaborative response inbox allows you to take actions by converting feedbacks into tasks.

Taking Actions with Response Inbox

Detailed Reports and Insights

Get to see the insights and customer sentiments that you might have never seen before through comprehensive reports and analytics.

Alerts and Digests

Alerts and Digests

Get real-time alerts on low rating feedbacks and email digests of the daily feedback performance delivered right to your inbox.

The most comprehensive customer feedback app is here. Switch now!

    

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