Improve your customer experience at every touch point
Understand what your customer expectations are and how you are delivering them throughout their entire customer journey with your brand
Track and improve customer experience throughout the customer journey
Create actionable and fully customizable customer experience surveys and capture the customer sentiment at every touch-point.
Personalize your feedback forms
As feedbacks are built for humans, don’t use a robotic tone for creating your surveys. Personalize the forms and give them a human touch.
Logic based survey forms
Add survey logic to your feedback forms and make intelligent surveys with skip and hide screen features.
Send periodic surveys
Send brand, product or relationship-related customer experience surveys on a fixed time interval.
Real-time SMS & Email Alerts
Resolve issues on the spot by setting real-time alerts to be received by the staff for low rating feedbacks.
Insightful Reports and Analysis
End of guess work! Trust the figures. Get to know the true opinion of your customers through drill down analysis and detailed reporting.
Understand your customers better by implying all of Zonka’s channels. Collect customer feedbacks through SMS, Email, Online, In-app and more.
Evaluate customer experience via popular metrics and resolve issues via team collaboration
Trigger NPS surveys
Build crisp NPS surveys and launch them after every relevant customer interaction. Send transactional NPS survey after purchase, check-out, churn etc. Triggering NPS surveys after appropriate interactions will bring up the true face of customer experience.
Close the feedback loop
Based on the NPS results, close the feedback loop. For higher response rates start listening to the customers and close the feedback loop with them. Follow up with them on the responses received and solve customer issues with Zonka’s collaborative response manager. Collaborate with your team and follow up with the customers.
Actionable insights and comprehensive reporting
NPS Rating Scale
Use Net Promoter Score which is an industry acclaimed metric that gauges customer satisfaction and loyalty with one simple question.
CSAT and CES metrics
Calculate the customer satisfaction score (CSAT) based on CX and determine customer effort via CES based on interaction with your brand.
Detailed Reports and Insights
Use drill down response analysis, respondent analysis and other detailed reports to obtain close insight on current customer experience level.
Alerts and Digests
Get real-time low rating feedback alerts and email digests of the daily feedback performance, resolve issues and boost customer experience.