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Improve your customer experience at every touch point

Understand what your customer expectations are and how you are delivering them throughout their entire customer journey with your brand

Track and improve customer experience throughout the customer journey

Create actionable and fully customizable customer experience surveys and capture the customer sentiment at every touch-point.

Personalize your feedback forms

As feedbacks are built for humans, don’t use a robotic tone for creating your surveys. Personalize the forms and give them a human touch.

Logic based survey forms

Add survey logic to your feedback forms and make intelligent surveys with skip and hide screen features.

Send periodic surveys

Send brand, product or relationship-related customer experience surveys on a fixed time interval.

Real-time SMS & Email Alerts

Resolve issues on the spot by setting real-time alerts to be received by the staff for low rating feedbacks.

Insightful Reports and Analysis

End of guess work! Trust the figures. Get to know the true opinion of your customers through drill down analysis and detailed reporting.

Multi-channel approach

Understand your customers better by implying all of Zonka’s channels. Collect customer feedbacks through SMS, Email, Online, In-app and more.

Evaluate customer experience via popular metrics and resolve issues via team collaboration

Trigger NPS surveys

Build crisp NPS surveys and launch them after every relevant customer interaction. Send transactional NPS survey after purchase, check-out, churn etc. Triggering NPS surveys after appropriate interactions will bring up the true face of customer experience.

Close the feedback loop

Based on the NPS results, close the feedback loop. For higher response rates start listening to the customers and close the feedback loop with them. Follow up with them on the responses received and solve customer issues with Zonka’s collaborative response manager. Collaborate with your team and follow up with the customers.

Actionable insights and comprehensive reporting

NPS & Other Rating Scales

NPS Rating Scale

Use Net Promoter Score which is an industry acclaimed metric that gauges customer satisfaction and loyalty with one simple question.

Detailed Reports and Insights

CSAT and CES metrics

Calculate the customer satisfaction score (CSAT) based on CX and determine customer effort via CES based on interaction with your brand.

Taking Actions with Response Inbox

Detailed Reports and Insights

Use drill down response analysis, respondent analysis and other detailed reports to obtain close insight on current customer experience level.

Alerts and Digests

Alerts and Digests

Get real-time low rating feedback alerts and email digests of the daily feedback performance, resolve issues and boost customer experience.

The best in class customer feedback app is here. Switch to Zonka now!

    

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