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Don’t just satisfy your guests, delight them with Zonka

Zonka is a powerful, fully-customizable guest satisfaction app. Evaluate guest satisfaction with industry acclaimed metrics like NPS and CSAT. Use Zonka to maximize responses & action feedbacks with team.

Ask better questions and get actionable data

Ask crisp and to the point questions to your guests and listen to their voices from all the channels. Resolve issues as they crop up with team collaboration by converting feedbacks into tasks.

Design own surveys

Design feedback surveys as per your requirements with your own branding. You can customize almost everything!

Automate feedback via kiosks

Collect guest feedbacks on premises via tablet kiosk. Stop circling around guests for feedback by automating the feedback process. Save time, money and labour.

Get real-time feedback

Track guest feedback and complaints in real-time. View quick stats on dashboard and know what’s going on in your hotel/restaurant.

Measure guest satisfaction

Evaluate your guest satisfaction and effort with rating scales like NPS and CES used throughout the industry.

Real-time SMS & Email Alerts

Set real-time feedback notifications to be received via emails & SMS. Now, resolve issues on the spot.

Drill down Reporting

The guest feedbacks received gets analyzed and is presented in-depth through charts and other graphs. Insights as never known before!

Evaluate guest satisfaction with popular metrics and take instant actions

Evaluate guest satisfaction with NPS

Distribute the net promoter score surveys amongst your guests and get to know their level of their satisfaction with your hotel/ restaurant. Also, understand how likely will they recommend you to their friends and colleagues.

Take actions with real-time feedback

Set real-time notifications for new and low rating feedbacks to be sent as email and sms alerts. Deal with the guest issues before they leave your premises. Resolve problems with timely staff interception.

Actionable insights and comprehensive reporting

NPS & Other Rating Scales

NPS & Other Rating Scales

Measure guest satisfaction with industry acclaimed metrics like NPS and CSAT. Analyze and take actions with Zonka.

Detailed Reports and Insights

Take actions with Response Inbox

Involve your staff and take actions by converting feedbacks into tasks with Zonka’s collaborative response manager.

Taking Actions with Response Inbox

Detailed Reports and Insights

Get to see the insights and guest sentiments that you might have never seen before through comprehensive reports and analytics.

Alerts and Digests

Alerts and Digests

Get real-time alerts on low rating and new feedbacks registered by guests. Get email digests of the daily feedback performance.

The best guest satisfaction survey app is here. Switch now!


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