Don’t just satisfy your guests, delight them with Zonka
Zonka is a powerful, fully-customizable guest satisfaction app. Evaluate guest satisfaction with industry acclaimed metrics like NPS and CSAT. Use Zonka to maximize responses & action feedbacks with team.
Ask better questions and get actionable data
Ask crisp and to the point questions to your guests and listen to their voices from all the channels. Resolve issues as they crop up with team collaboration by converting feedbacks into tasks.
Design own surveys
Design feedback surveys as per your requirements with your own branding. You can customize almost everything!
Automate feedback via kiosks
Collect guest feedbacks on premises via tablet kiosk. Stop circling around guests for feedback by automating the feedback process. Save time, money and labour.
Get real-time feedback
Track guest feedback and complaints in real-time. View quick stats on dashboard and know what’s going on in your hotel/restaurant.
Measure guest satisfaction
Evaluate your guest satisfaction and effort with rating scales like NPS and CES used throughout the industry.
Real-time SMS & Email Alerts
Set real-time feedback notifications to be received via emails & SMS. Now, resolve issues on the spot.
Drill down Reporting
The guest feedbacks received gets analyzed and is presented in-depth through charts and other graphs. Insights as never known before!
Evaluate guest satisfaction with popular metrics and take instant actions
Evaluate guest satisfaction with NPS
Distribute the net promoter score surveys amongst your guests and get to know their level of their satisfaction with your hotel/ restaurant. Also, understand how likely will they recommend you to their friends and colleagues.
Take actions with real-time feedback
Set real-time notifications for new and low rating feedbacks to be sent as email and sms alerts. Deal with the guest issues before they leave your premises. Resolve problems with timely staff interception.
Actionable insights and comprehensive reporting
NPS & Other Rating Scales
Measure guest satisfaction with industry acclaimed metrics like NPS and CSAT. Analyze and take actions with Zonka.
Take actions with Response Inbox
Involve your staff and take actions by converting feedbacks into tasks with Zonka’s collaborative response manager.
Detailed Reports and Insights
Get to see the insights and guest sentiments that you might have never seen before through comprehensive reports and analytics.
Alerts and Digests
Get real-time alerts on low rating and new feedbacks registered by guests. Get email digests of the daily feedback performance.