Zonka Enables Healthcare Institutions Deliver Uncanny Patient Satisfaction
Capture patient feedbacks on premises on tablet kiosks installed inside their ward or send them online surveys to be filled at their convenience via SMS and Emails post discharge.
Improve the quality of healthcare services with Zonka
Conduct patient satisfaction surveys in order to understand their sentiment with the healthcare provided at the hospital. Analyze the feedbacks received and get to know patient opinions better.
Customize patient feedback forms
Add your hospital’s logo, color schemes and other branding to the feedback forms. Make the feedback forms more recognizable for your patients.
Install tablet kiosks in-ward
Install touch-screen wall mounted or free standing kiosks inside the patient ward. Allow your patients to rate the ward, staff, doctor, treatment & more.
Online survey links on SMS and Email
Send post-discharge surveys via SMS and Emails to patients and keep in touch with them even when they are not in the hospital premises.
Measure patient satisfaction
Evaluate your patient satisfaction and effort with industry acclaimed metrics used throughout the industry like NPS and CES.
Set real-time low rating feedback notifications to be received via Emails & SMS. Get intimidated as soon as a patient enters a low rating, intercept and resolve issues.
Zonka analyzes and presents drill down reports on patient feedbacks. Get to know the patient insights as never known before!
Evaluate patient satisfaction on all aspects like services, staff and more
Measure patient satisfaction
Evaluate patient satisfaction and their likelihood to recommend your hospital, diagnostic lab and clinic with Zonka by sending out NPS surveys. Collect patient feedback about their experience at the hospital, their interaction with the doctor, and complaints & suggestions with regard to their overall experience.
Conduct Doctor, Nurse, and Staff analysis
Conduct staff and doctor analysis surveys and view reports for doctor, nurse and staff performances based on them. Use this data to make improvements in the functioning of the hospital and in staff behavior and processes.
Actionable insights and comprehensive reporting
NPS & Other Rating Scales
NPS, CES and CSAT are some industry acclaimed metrics available in Zonka. Use them to measure patient satisfaction, effort and likelihood to recommend.
Take actions with Response Inbox
Collaborate with the staff and doctors to solve patient issues by turning their feedbacks into tasks with due dates in Zonka’s response manager.
Detailed Reports and Insights
Get to see the insights and understand patient sentiments that you might have never seen before through comprehensive reports and analytics.
Alerts and Digests
Get real-time alerts on low rating patient feedbacks and email digests of the daily feedback performance delivered right to your inbox.