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Trigger customer feedback surveys after purchase & gauge satisfaction instantly

Understand your customers' shopping experience and gain knowledge on how to improve that experience for your current and future customers.

Build relevant post purchase feedback surveys and analyze them in-depth

Understand your customers' shopping experience and gain knowledge on how to improve that experience for your current and future customers by conducting post purchase surveys.

Send Post Purchase Email surveys

Capture fresh customer sentiment via after purchase feedback sent to customers on emails right after their purchase.

Send surveys via SMS links

Make it yours! Add your branding ( logo, color schemes, and more), survey questions, images and customize feedback surveys completely.

Trigger NPS surveys after purchase

Send NPS surveys post transaction to capture the customer satisfaction and likeliness to recommend based on the last transaction.

SMS & Email Alerts in the moment

Receive real-time feedback alerts via emails & SMS. Get notified of a new or a low rating customer feedback instantly.

Run in-app surveys

Shoot in-app NPS surveys right after every transaction and measure customer satisfaction with that specific transaction.

Insightful Reporting

Get to know the insights as never known before with Zonka’s comprehensive analysis and drill down reporting on the feedbacks received.

Trigger post-purchase surveys to capture purchase experience

Embed post purchase surveys

With Zonka, you can embed post-purchase surveys on your e-commerce websites and collect impromptu feedbacks from your customers. Analyze the feedbacks and work on them to make the customer’s purchase experience better.

Calculate customer satisfaction post transaction

Conduct after purchase feedbacks post every transaction. Collect feedbacks via multiple channels like SMS, Emails, and more and utilize all your senses to calculate customer satisfaction with their purchase.

Actionable insights and comprehensive reporting

NPS & Other Rating Scales

NPS & Other Rating Scales

Send NPS survey post purchase and quickly calculate the customer satisfaction with that specific transaction/ purchase.

Detailed Reports and Insights

Take actions with Response Inbox

Zonka’s collaborative response inbox allows taking action on feedback with team collaboration. Loop in staff and solve customer issues with their help.

Taking Actions with Response Inbox

Detailed Reports and Insights

Analyze the NPS survey results conducted post transaction. Evaluate and compare customer satisfaction levels.

Alerts and Digests

Alerts and Digests

Receive a low rating feedback alert as soon as your customer registers it. Also, get the daily feedback performance reports delivered to you in your inbox.

The most apt survey app is here. What are you waiting for? Switch now!

    

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