Trigger customer feedback surveys after purchase & gauge satisfaction instantly
Understand your customers' shopping experience and gain knowledge on how to improve that experience for your current and future customers.
Build relevant post purchase feedback surveys and analyze them in-depth
Understand your customers' shopping experience and gain knowledge on how to improve that experience for your current and future customers by conducting post purchase surveys.
Send Post Purchase Email surveys
Capture fresh customer sentiment via after purchase feedback sent to customers on emails right after their purchase.
Send surveys via SMS links
Make it yours! Add your branding ( logo, color schemes, and more), survey questions, images and customize feedback surveys completely.
Trigger NPS surveys after purchase
Send NPS surveys post transaction to capture the customer satisfaction and likeliness to recommend based on the last transaction.
SMS & Email Alerts in the moment
Receive real-time feedback alerts via emails & SMS. Get notified of a new or a low rating customer feedback instantly.
Run in-app surveys
Shoot in-app NPS surveys right after every transaction and measure customer satisfaction with that specific transaction.
Get to know the insights as never known before with Zonka’s comprehensive analysis and drill down reporting on the feedbacks received.
Trigger post-purchase surveys to capture purchase experience
Embed post purchase surveys
With Zonka, you can embed post-purchase surveys on your e-commerce websites and collect impromptu feedbacks from your customers. Analyze the feedbacks and work on them to make the customer’s purchase experience better.
Calculate customer satisfaction post transaction
Conduct after purchase feedbacks post every transaction. Collect feedbacks via multiple channels like SMS, Emails, and more and utilize all your senses to calculate customer satisfaction with their purchase.
Actionable insights and comprehensive reporting
NPS & Other Rating Scales
Send NPS survey post purchase and quickly calculate the customer satisfaction with that specific transaction/ purchase.
Take actions with Response Inbox
Zonka’s collaborative response inbox allows taking action on feedback with team collaboration. Loop in staff and solve customer issues with their help.
Detailed Reports and Insights
Analyze the NPS survey results conducted post transaction. Evaluate and compare customer satisfaction levels.
Alerts and Digests
Receive a low rating feedback alert as soon as your customer registers it. Also, get the daily feedback performance reports delivered to you in your inbox.