Better Than Paper
In the world where everything is touch-screen, are you still relying on paper feedback forms and comment cards for customer feedback?
Switch to the new century digital comment cards.
Switch to Zonka Feedback.
Available on Android Tablets and iPads
Download the Zonka Feedback app on Android Tablets or iPads and collect customer feedback and responses.
Real-time, Remote Access
We believe in making feedbacks reach you in real-time because even a few hours is a few hours too late for guest feedback to reach you!
Hear what your guests are saying, in real-time.
Multiple touch points
Collect your customer’s feedbacks across several platforms:
Features your guests will love
Fully customise your feedback forms and make them look exactly the way you like with an easy-to-use form builder. Select screen layout, design, colours, fonts, questions and more!
Customer Effort Score
Measure Customer Effort Score – a powerful metric to measure how much effort the customer put while doing business with you, or how easy it was for the customer.
Skip Logic and Branching
Include skip logic in your surveys to indicate which questions should have logic and be displayed or not displayed based on various conditions. Make surveys smarter!
Create completely white-labelled forms with your logo and branding. Match the survey theme with your brand identity to give a superior feedback experience to your guests.
Add surveys and capture customer feedback in multiple languages for your guests and view survey results and responses in different languages. (coming soon)
Click Through Surveys
Reduce the effort by customer while giving your feedback on tablet by creating click-through-surveys with one question per screen and auto swipe.
Net Promoter Score
Include Net Promoter Question in your surveys to view NPS-based reports. NPS is an index that measures the willingness of your customer to recommend your services to others.
Create your feedback forms from scratch or pick from the wide range of industry-based templates available in the Zonka Feedback form builder to make feedback forms quickly and easily.
Landscape / Portrait Mode
Based on your requirements, create a landscape mode feedback form or portrait mode feedback form to set up for your business to capture customer feedback.
Amazing Survey Features
Handing over touchscreen tablet feedback form to guests instead of handing over a paper feedback form or emailing them a web survey link is far more interactive and engaging for guests.
Interactive and Good-looking
Besides keeping them engaged, impress your guests with good-looking and interactive feedback forms and surveys that match your brand identity.
Auto-Reply SMS & Emails
Set up auto-thank you SMSes and Emails for guests who fill up the survey and feedback form on Zonka Feedback’s Tablet Feedback App.