Everything You Loved About Delighted, Without the Switching Pain.

We take care of everything! Our team will migrate your surveys, survey response data, and configurations exactly as they are. You won’t lose a thing, and we’ll make sure your new Zonka Feedback setup is ready to pick up right where you left off.

Not at all. We review your workflows during onboarding and replicate them inside Zonka Feedback, sometimes even improving them with better logic, triggers, and automation options. You get everything you're used to, plus added flexibility.

Yes, with a bit more flexibility. Zonka's Autopilot sends recurring surveys automatically, and you choose the cadence, every 45 days, every two months, or any interval your program needs. It even triggers per person, so someone who joins next month gets surveyed on their own timeline, not a fixed date for everyone. For Slack, Delighted sent NPS reports to your channel; Zonka does the same for NPS, CSAT, and CES, so all three metrics land in Slack on the schedule you set.

Not at all. Zonka Feedback’s migration and setup is fully managed by our team. No coding or internal lift required from your side.

Migration and onboarding are completely free. Whether it’s moving your surveys or setting up your dashboard, our team will guide and do the heavy lifting at no extra charge.

Most teams are fully set up and live in just 2 to 5 business days. The exact timeline depends on how complex your setup is, but we move quickly and we’ll keep you in the loop at every step.

Yes—and more. Zonka Feedback supports Email, Website, In-Product/App, SMS,  WhatsApp, Live Chat, Offline and Kiosk channels. You can also set up triggers based on events, responses, or actions across your workflows.

Absolutely. Zonka Feedback is built for enterprise-grade security and compliance. We’re ISO 27001:2022 certified, GDPR and HIPAA compliant, and offer secure data hosting with regional flexibility. You’ll get SSO, role-based access controls, audit logs, and complete visibility over user permissions. Whether you're scaling or switching, your customer data stays protected—always.

Zonka Feedback gives you everything you loved in Delighted—and a lot more with expanded capabilities in survey distribution, workflow control, and operational efficiency. With support for Email, SMS, Website, In-App, WhatsApp, and Offline channels, feedback collection is both flexible and centralized.

The platform includes built-in workflow automation, case management, task assignment, and reputation management—ensuring that feedback is not only captured, but acted upon effectively. Additionally, sentiment-based workflows allow organizations to prioritize responses based on tone, urgency, and intent, enabling more timely and appropriate engagement.

For teams seeking to maintain the simplicity of Delighted while gaining a more powerful, end-to-end system for managing and responding to feedback, Zonka Feedback serves as a reliable and scalable alternative.

Yes! You get a 14-day free trial to explore the platform, test surveys, preview dashboards, and even start setting up your workspace with our team’s help before upgrading to a paid plan.