Best Delighted Alternative

Delighted is Sunsetting. Upgrade to Zonka Feedback's CX Platform

Get white-glove migration for your surveys, workflows & CX data
Track NPS, CSAT, CES in real-time & route insights to right teams
Automate alerts, follow-ups & actions to close the feedback loop
Get AI insights to understand feedback & drive actions
Scale feedback with flexible, response-based pricing that fits

Talk to Our Experts — Get Personalized Migration Guidance

Switch to our AI-powered Survey & CX Management without lifting a finger. We’ll move your surveys, historical data, and workflows. No disruption. Just faster, smarter insights.

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Collect Feedback Across Channels & Touchpoints

Go beyond email. Collect feedback via SMS, WhatsApp, In-App, Web & Offline — all in one place.

Track CSAT, NPS, CES & Other Key Metrics

Everything you tracked in Delighted — plus deeper filters, trends, and role-based dashboards.

Unlock AI-Powered CX Insights that Drive Action

Analyze sentiment and themes with AI and trigger workflows to close the feedback loop in real-time.

Seamlessly Integrate with Your Existing Tools

Native integrations with Shopify, Salesforce, HubSpot, Zendesk & more with bidirectional CRM sync.

Switching Made Easy — We Handle Everything

We understand what matters when you're switching—data accuracy, speed, and zero disruption. That’s why we rebuild every detail with care, mirror your workflows, and ensure your team doesn’t miss a beat. You get everything Delighted offered—and more, with a team that’s with you throughout.

Zero Cost Migration

Your surveys, historical data, and workflows migrated at zero cost. No technical lift required from you.

Subscription Buyout

Switch anytime. We’ll cover your remaining Delighted term—free with your Zonka subscription.

Zero Setup Wait Time

Migrate and go live instantly. No delays, no downtime, just a ready-to-run platform.

Dedicated, Always-On Support

Our support specialists are always available to assist, resolving issues quickly at every stage.

Zonka Feedback — the Simplicity You Loved, Built to Scale

Everything Delighted did well — NPS, CSAT, CES — plus AI analysis, omnichannel delivery, powerful integrations and workflow automation CX teams need.

NPS, CSAT, CES & 5-star surveys
Email, SMS, Link, Web, In-app & Kiosk delivery
AI insights, sentiment & auto-tagging
Workflow designer & automated follow-ups
Bidirectional CRM sync — Salesforce, HubSpot & more
Collaborative response inbox with tasks
ISO 27001, GDPR & HIPAA compliant
Historical data migration — NPS trends & timestamps preserved
Free white-glove migration & dedicated support
Active roadmap — no sunset

A simple survey tool that covered the basics well — but lacks the depth, automation, and AI capabilities modern CX teams rely on, and is winding down.

NPS, CSAT, CES & 5-star surveys
Email, Link, Web — SMS discontinued Jan 2022
No AI insights or sentiment analysis
No workflow automation
One-way CRM sync with limited native integrations
No collaborative inbox or task assignment
Standard SaaS security
No historical data preservation post-sunset
No migration assistance
Product sunset — June 30, 2026

  Powerful Customer Feedback System

Everything You Need to Deliver Exceptional Customer Experience

Zonka Feedback is your all-in-one CX platform—built to collect feedback, uncover insights, take action, and close the loop. From simple surveys to enterprise-scale programs, it powers every stage of the feedback journey with speed, intelligence, and zero friction so you make smarter decisions and strengthen customer relationships.

AI Survey Builder

Design surveys effortlessly with AI, pre-built templates, and advanced logic — supporting multiple languages, branching conditions & no-code setup.

Omnichannel Feedback Collection

Collect feedback seamlessly across email, SMS, WhatsApp, in-app, web, and offline kiosk — centralized in one place for consistent data capture.

NPS, CES & CSAT Surveys

All the NPS, CSAT, and CES surveys you're used to, plus custom question types, advanced logic, and multi-metric programs in one unified platform.

AI-Driven Platform

Create intelligent feedback programs with AI-driven survey creation, thematic grouping, and sentiment analysis. Automatically categorize feedback by themes and urgency — moving beyond basic keyword trends — with AI translations and summaries for faster decisions.

Workflow Designer

Automate feedback management with customizable workflows — creating tickets, routing alerts, and closing the loop without relying on external tools.

Advanced Reporting

Filter reports by location, agent, CRM field, or sentiment. Share role-based dashboards so every team sees exactly what's relevant to them.

Collaborative Response Inbox

Centralize all feedback responses in a shared inbox — with task assignment, internal notes, and resolution tracking that keeps your whole team on the same page, from first response to closure.

FAQ

FAQs for Switching from Delighted to Zonka Feedback

What happens to my existing surveys and response data from Delighted?

We take care of everything! Our team will migrate your surveys, survey response data, and configurations exactly as they are. You won’t lose a thing, and we’ll make sure your new Zonka Feedback setup is ready to pick up right where you left off.

Will I lose my Delighted workflows or automations during migration?

Not at all. We review your workflows during onboarding and replicate them inside Zonka Feedback, sometimes even improving them with better logic, triggers, and automation options. You get everything you're used to, plus added flexibility.

How long does the migration process take?

Most teams are fully set up and live in just 2 to 5 business days. The exact timeline depends on how complex your setup is, but we move quickly and we’ll keep you in the loop at every step.

Do I need to involve my tech or dev team?

Not at all. Zonka Feedback’s migration and setup is fully managed by our team. No coding or internal lift required from your side.

Is there a cost for migration or onboarding?

Migration and onboarding are completely free. Whether it’s moving your surveys or setting up your dashboard, our team will guide and do the heavy lifting at no extra charge.

How does Zonka Feedback compare to Delighted?

Zonka Feedback gives you everything you loved in Delighted—and a lot more with expanded capabilities in survey distribution, workflow control, and operational efficiency. With support for Email, SMS, Website, In-App, WhatsApp, and Offline channels, feedback collection is both flexible and centralized.

The platform includes built-in workflow automation, case management, task assignment, and reputation management—ensuring that feedback is not only captured, but acted upon effectively. Additionally, sentiment-based workflows allow organizations to prioritize responses based on tone, urgency, and intent, enabling more timely and appropriate engagement.

For teams seeking to maintain the simplicity of Delighted while gaining a more powerful, end-to-end system for managing and responding to feedback, Zonka Feedback serves as a reliable and scalable alternative.

Will I be able to send surveys over the same channels as before?

Yes—and more. Zonka Feedback supports Email, Website, In-Product/App, SMS, WhatsApp, Live Chat, Offline and Kiosk channels. You can also set up triggers based on events, responses, or actions across your workflows.

Is my data secure with Zonka Feedback?

Absolutely. Zonka Feedback is built for enterprise-grade security and compliance. We’re ISO 27001:2022 certified, GDPR and HIPAA compliant, and offer secure data hosting with regional flexibility. You’ll get SSO, role-based access controls, audit logs, and complete visibility over user permissions. Whether you're scaling or switching, your customer data stays protected—always.

Can I test Zonka Feedback before committing?

Yes! You get a 14-day free trial to explore the platform, test surveys, preview dashboards, and even start setting up your workspace with our team’s help before upgrading to a paid plan.

Delighted is Sunsetting. Upgrade to Zonka Feedback's CX Platform

Talk to Our Experts — Get Personalized Migration Guidance

Collect Feedback Across Channels & Touchpoints

Track CSAT, NPS, CES & Other Key Metrics

Unlock AI-Powered CX Insights that Drive Action

Seamlessly Integrate with Your Existing Tools

Trusted by 1,000+ Industry Leaders Worldwide

Switching from Delighted? Zonka Feedback is Built for What’s Next

Simple Surveys, But Limited Growth

AI-Powered Feedback, Built to Scale

Switching Made Easy — We Handle Everything

Zero Cost Migration

Subscription Buyout

Zero Setup Wait Time

Dedicated, Always-On Support

Zonka Feedback — the Simplicity You Loved, Built to Scale

Everything You Need to Deliver Exceptional Customer Experience

AI Survey Builder

Omnichannel Feedback Collection

NPS, CES & CSAT Surveys

AI-Driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

FAQs for Switching from Delighted to Zonka Feedback

What happens to my existing surveys and response data from Delighted?

Will I lose my Delighted workflows or automations during migration?

How long does the migration process take?

Do I need to involve my tech or dev team?

Is there a cost for migration or onboarding?

How does Zonka Feedback compare to Delighted?

Will I be able to send surveys over the same channels as before?

Is my data secure with Zonka Feedback?

Can I test Zonka Feedback before committing?

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