8 Best GetFeedback Alternatives and Competitors for 2026 (Reviewed & Compared)

GetFeedback is a well-known customer experience management platform designed to help teams collect, analyze, and act on customer feedback across digital and offline touchpoints. It’s especially popular among enterprises already embedded in the Salesforce ecosystem.

However, in my experience working in the CX and VoC space and evaluating multiple customer feedback tools for enterprise and mid-market teams, GetFeedback isn’t always the best fit. Many organizations outgrow it due to its Salesforce-centric architecture, feature bloat, limited flexibility with non-Salesforce integrations, or the need for more intuitive analytics and faster time-to-value. Over the years, I’ve seen CX leaders actively search for GetFeedback alternatives that offer greater usability, stronger omnichannel feedback capabilities, better integrations, or more transparent pricing—without compromising on data quality or insight depth.

If you’re evaluating GetFeedback competitors or looking for an alternative that better aligns with your CX maturity, tech stack, or business goals, this curated list of the best GetFeedback alternatives will help you make an informed decision. So, let's get started!

TL;DR

• Many teams explore GetFeedback alternatives due to its Salesforce-first setup, perceived feature bloat, limited flexibility for non-Salesforce stacks, and the need for faster time-to-value as CX programs scale.
• In 2026, leading GetFeedback competitors offer broader omnichannel feedback collection (digital + offline), stronger AI-assisted insight discovery, and more practical closed-loop workflows—often with simpler deployment than Salesforce-centric setups.
• We’ve curated the best GetFeedback alternatives across key categories—action-oriented CX platforms, enterprise experience management suites, research-grade CX measurement tools, Salesforce-native survey apps, conversational survey tools, and digital/in-product feedback platforms—evaluated on Salesforce integration, analytics depth, AI features, scalability, and G2 ratings.
• Top options covered include Zonka Feedback, Qualtrics, SurveyVista, and SurveySparrow, each suited to different CX maturity levels and operating models.
• Want a modern GetFeedback alternative that combines strong Salesforce integration, omnichannel feedback, AI-powered insights, and closed-loop action? Book a demo with Zonka Feedback to see how it supports end-to-end CX execution.

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Best GetFeedback Alternatives for 2026: Comparative Table

What are the Best GetFeedback Alternatives and Competitors for 2026? 

The best GetFeedback alternatives and competitors for 2026 include platforms that address different customer experience needs—ranging from action-oriented CX execution and omnichannel feedback to enterprise-grade analytics, research-driven experience measurement, and continuous digital feedback.

Tools such as Zonka Feedback, Qualtrics, Medallia, SurveyVista, SurveySparrow, Typeform, QuestionPro, and Forsta are commonly evaluated as GetFeedback alternatives based on factors like Salesforce integration, analytics depth, omnichannel support, ease of implementation, and pricing flexibility.

Lets look at each of these GetFeedback alternative in detail.

1. Zonka Feedback: Best All-in-One GetFeedback Alternative for AI-Powered CX Action

Zonka Feedback is one of the best GetFeedback alternatives for teams that need strong Salesforce integration, omnichannel feedback collection, and faster access to actionable customer experience insights. It supports key CX programs such as Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score, while offering deep Salesforce integration and flexible CX workflows.

• GetFeedback vs. Zonka Feedback – Key Differentiator: Both tools integrate seamlessly with Salesforce, but Zonka Feedback offers greater flexibility beyond Salesforce-only workflows, faster deployment, and more intuitive real-time analytics across online and offline channels.
• Use Case: Omnichannel customer feedback, Voice of Customer, real-time CX monitoring, and customer satisfaction tracking across the customer journey
• Best For: Mid-market and enterprise teams that want strong Salesforce CRM integration without being locked into a Salesforce-centric CX setup
• G2 Rating: 4.6/5

What Makes Zonka Feedback the Best Alternative to GetFeedback?

GetFeedback is primarily chosen for its Salesforce-native feedback collection and enterprise reliability. Zonka Feedback matches this capability and goes significantly further by delivering a complete, end-to-end CX system that helps teams collect feedback, apply AI-driven intelligence, take action in real time, and close the feedback loop effectively.

Zonka Feedback starts with comprehensive feedback collection across every customer touchpoint—web, in-app, email, SMS, QR codes, kiosks, and in-store experiences and measure CX metrics like Net Promoter Score, Customer Satisfaction Score, and Customer Effort Score—without forcing teams into rigid Salesforce-only workflows. Feedback flows seamlessly into Salesforce and other business systems, giving teams a unified customer view while preserving operational flexibility.

Where Zonka Feedback truly outperforms GetFeedback is in AI-powered feedback intelligence. Instead of leaving CX teams with static dashboards or delayed reports, the platform automatically analyzes sentiment, detects trends, and flags critical issues in real time. Teams instantly know what’s impacting customer satisfaction, why it’s happening, and which customers or locations need attention first.

Most importantly, Zonka Feedback is built for action and closure, not just measurement. With real-time alerts, automated workflows, and role-based dashboards, teams can resolve issues faster, trigger follow-ups, and close the feedback loop at scale. Customers see visible action on their feedback, while CX leaders gain confidence that insights are turning into measurable outcomes.

For organizations evaluating a switch, the advantage is clear: Zonka Feedback delivers everything GetFeedback is trusted for—Salesforce integration and enterprise-grade feedback—while adding omnichannel reach, AI-driven insight, and built-in action workflows that move CX from data collection to real business impact.

Zonka Feedback Features

• Omnichannel Feedback Collection: Capture customer feedback across web, mobile apps, email, SMS, QR codes, kiosks, and in-store touchpoints—without channel silos.
• Salesforce-Native & CRM Integrations: Bi-directional Salesforce integration that syncs feedback, customer profiles, and tickets in real time, while also integrating with non-Salesforce tools like helpdesks and data platforms.
• AI-Powered Feedback Intelligence: Automatically analyzes sentiment, detects trends, and surfaces root causes using AI and identify what’s driving customer dissatisfaction or delight.
• Real-Time Alerts & Automated Workflows: Trigger instant alerts and workflows when negative feedback is received, enabling faster issue resolution and proactive follow-ups.
• Advanced CX Dashboards & Reporting: Role-based dashboards for CX leaders, operations teams, and frontline staff to monitor NPS, CSAT, CES, and experience trends in real time.
• Closed-Loop Feedback Management: Assign, track, and resolve customer issues while ensuring customers are informed—helping teams close the feedback loop at scale.
• Multi-Location & Multi-Language Support: Built for global teams managing feedback across locations, regions, and languages.

2. Medallia: Best Enterprise GetFeedback Alternative for Large-Scale CX Analytics & Experience Intelligence

Medallia is a leading enterprise customer experience management platform used by large organizations to capture, analyze, and interpret customer feedback across multiple channels at scale. It is often evaluated as a GetFeedback alternative by enterprises that require advanced analytics, AI-driven insights, and centralized CX intelligence across complex customer journeys.

• GetFeedback vs. Medallia – Key Differentiator: GetFeedback focuses on Salesforce-native feedback collection, while Medallia is designed for large-scale CX analytics and experience intelligence across massive data sets, channels, and business units.
• Use Case: Enterprise-wide customer experience measurement, sentiment analysis, journey analytics, and experience intelligence
• Best For: Large enterprises with mature CX programs that need deep analytics, AI-driven insights, and centralized CX governance
• G2 Rating: 4.2/5

What Makes Medallia a Strong Alternative to GetFeedback?

Medallia is built for organizations where customer experience data is vast, complex, and spread across multiple systems and touchpoints. This enterprise feedback management platform excels at aggregating structured and unstructured feedback from surveys, digital interactions, contact centers, social channels, and operational systems into a single CX intelligence layer. Its AI capabilities help enterprises analyze sentiment, detect patterns, and uncover drivers of customer behavior at scale—making it suitable for organizations managing millions of customer interactions.

Where Medallia stands apart is its focus on experience intelligence over operational action. It provides deep analytical insight into customer journeys, loyalty drivers, and long-term experience trends. However, this depth often comes with longer implementation cycles and higher operational complexity, which makes Medallia a better fit for enterprises with dedicated CX teams and resources.

For organizations comparing GetFeedback alternatives, Medallia is best positioned for large, analytics-driven CX programs that prioritize insight depth and governance over rapid deployment and closed-loop action.

Medallia Features

• Enterprise-Scale Feedback Collection: Capture customer feedback across digital, in-person, contact center, and operational touchpoints at scale.
• AI-Powered Experience Intelligence: Advanced AI and machine learning analyze sentiment, themes, and drivers across large volumes of structured and unstructured data.
• Journey & Touchpoint Analytics: Map and analyze customer journeys to understand how experiences across channels impact satisfaction and loyalty.
• Centralized CX Data Platform: Consolidates feedback, behavioral data, and operational metrics into a unified experience intelligence layer.
• Role-Based Dashboards & Reporting: Executive-level dashboards and reports designed for CX leaders and enterprise stakeholders.
• Enterprise Security & Governance: Built to meet enterprise compliance, data privacy, and governance requirements.

Medallia can be complex in terms of its implementation and offers limited customization. You can check out the list of our top Medallia competitors that offer similar capabilities.      

3. Qualtrics: Best GetFeedback Alternative for Advanced CX Research & Experience Analytics

Qualtrics is a leading experience management platform widely used by enterprises to design, deploy, and analyze sophisticated customer experience, market research, and employee experience programs. It is often considered a GetFeedback alternative by organizations that require advanced survey design, predictive analytics, and research-grade data analysis across complex CX initiatives.

• GetFeedback vs. Qualtrics – Key Differentiator: GetFeedback focuses on Salesforce-native feedback collection and operational CX workflows, while Qualtrics excels in advanced survey research, predictive analytics, and experience measurement across large, complex datasets.
• Use Case: Advanced customer experience research, predictive CX analytics, complex survey programs, and experience measurement
• Best For: Enterprises and research-driven teams that need highly customizable surveys, advanced analytics, and predictive insights across CX, EX, and market research programs
• G2 Rating: 4.3/5

What Makes Qualtrics a Strong Alternative to GetFeedback?

Qualtrics is designed for organizations that view customer experience as a research and measurement discipline, not just an operational feedback loop. It provides one of the most powerful survey engines in the CX space, allowing teams to build highly complex surveys with advanced logic, branching, and statistical rigor—capabilities that go well beyond what GetFeedback is designed to offer.

One of Qualtrics’ strongest differentiators is its predictive analytics and modeling capabilities. The platform uses machine learning to identify drivers of satisfaction, loyalty, and churn, helping organizations understand not just what customers feel, but what will happen next if experiences don’t improve. This makes Qualtrics particularly valuable for CX leaders who need data-backed insights to influence executive strategy and long-term decision-making.

However, this depth also comes with trade-offs. Compared to GetFeedback, Qualtrics typically requires more time to implement, configure, and analyze effectively. While it integrates with Salesforce and other enterprise systems, it is less focused on real-time operational action and closed-loop workflows. As a result, Qualtrics is best suited for organizations with mature CX programs, dedicated research teams, and a strong emphasis on analytics over speed.

For teams evaluating GetFeedback alternatives, Qualtrics stands out when advanced research, predictive insight, and experience measurement accuracy matter more than rapid deployment or frontline action.

Qualtrics Features

• Advanced Survey Design & Logic: Build complex surveys with sophisticated branching, quotas, and logic for enterprise and research-grade CX programs.
• Predictive Analytics & Modeling: Machine learning models identify drivers of customer satisfaction, loyalty, and churn.
• Experience Management Platform: Unified CX, EX, brand, and product experience measurement in a single system.
• Text & Sentiment Analytics: Analyze open-ended feedback at scale using AI-driven sentiment and theme detection.
• Enterprise Integrations: Integrates with Salesforce, CRM systems, data warehouses, and analytics platforms.
• Executive Dashboards & Reporting: High-level dashboards designed for CX leaders, analysts, and decision-makers.
• Enterprise Security & Compliance: Supports strict governance, privacy, and compliance requirements.

Qualtrics has become too complex with a lengthy onboarding process, even for certain enterprises. Why not check out some of the top Qualtrics competitors that you can switch to for quicker implementation?  

4. SurveyVista: Best Native Salesforce GetFeedback Alternative for Seamless Feedback & CRM Integration

SurveyVista is one of the best GetFeedback alternatives for organizations that rely on Salesforce and want a 100% native survey and feedback solution embedded directly within their CRM. It enables teams to create, distribute, and analyze surveys, forms, and assessments without leaving Salesforce, making feedback actionable where customer data already lives.

• GetFeedback vs. SurveyVista – Key Differentiator: GetFeedback offers strong Salesforce-native feedback collection tied to CRM workflows, while SurveyVista delivers a broader native survey ecosystem — including forms, assessments, checklists, analytics, and automated action flows — all within Salesforce itself.
• Use Case: Salesforce-centric customer feedback collection, customer satisfaction tracking, employee and partner surveys, and CRM-driven data analysis
• Best For: Salesforce-first teams and admins who want integrated surveys, forms, and customer feedback directly within Salesforce without relying on external tools
• G2 Rating: 4.9/5

What Makes SurveyVista a Strong Alternative to GetFeedback?

SurveyVista is built for organizations where Salesforce acts as the single system of record for customer data and operational workflows. Instead of positioning itself as a full-scale customer experience platform, SurveyVista focuses on enabling survey-driven data collection directly inside Salesforce, eliminating the need for third-party data synchronization or external analytics layers.

One of SurveyVista’s key strengths is its ability to map survey responses directly to Salesforce objects such as contacts, accounts, cases, and custom entities. This allows teams to connect feedback with CRM data in real time and trigger Salesforce-based automation, such as workflows or case creation, based on survey responses. 

However, compared to GetFeedback, SurveyVista is less focused on advanced CX analytics, AI-driven insight generation, or omnichannel experience measurement. Its value lies in operational efficiency and CRM alignment, rather than in large-scale experience intelligence or closed-loop CX programs. As a result, SurveyVista is best suited for Salesforce-first teams that need reliable, native survey functionality rather than a comprehensive CX management system.

SurveyVista Features

• Salesforce-Native Survey Deployment: Surveys, forms, and assessments are built and executed entirely within Salesforce.
• CRM Object Mapping: Responses can be linked to standard and custom Salesforce objects for contextual analysis.
• Operational Automation: Enables Salesforce workflows and actions based on survey responses.
• Flexible Survey Builder: Supports a wide range of question types and logic for internal and customer-facing surveys.
• Security & Data Governance: Inherits Salesforce’s enterprise security, compliance, and access controls.

5. SurveySparrow: Best GetFeedback Competitor for Conversational Surveys & Lightweight CX Programs

SurveySparrow is a conversational survey and feedback platform that helps teams create engaging, interactive surveys and collect responses across multiple channels. It is often evaluated as a GetFeedback alternative by organizations that prioritize higher engagement, conversational UX, and flexible survey deployment paths rather than deep enterprise CX analytics..

• GetFeedback vs. SurveySparrow – Key Differentiator: GetFeedback focuses on Salesforce-native feedback workflows and enterprise CX program orchestration, while SurveySparrow specializes in user-centric, conversational survey experiences designed to boost engagement and response rates across channels.
• Use Case: Customer feedback collection, conversational surveys, market research surveys, NPS/CSAT/CES programs, and recurring feedback loops
• Best For: Small to mid-sized teams and product or marketing groups that want engaging survey experiences and higher response rates with intuitive survey creation
• G2 Rating: 4.3

What Makes SurveySparrow a Strong Alternative to GetFeedback?

SurveySparrow is built around the idea that surveys don’t have to feel like forms. With its conversational interface and flexible survey builder, the platform helps teams deliver surveys that mimic real-time dialogue, an approach that is shown to increase engagement and response rates compared to traditional form-style surveys.

In contrast to GetFeedback’s tighter integration with Salesforce workflows and operational CX logic, SurveySparrow offers a versatile survey creation environment where teams can quickly design and deploy surveys across email, web links, mobile, and embed channels. Its strength lies in engaging respondents and simplifying survey design, making it a strong choice for teams focused on customer satisfaction measurement, market research, and pulse surveys.

For organizations comparing GetFeedback alternatives, SurveySparrow stands out where engagement-centric surveys and conversational feedback collection are more important than deep journey analytics or enterprise governance frameworks.

SurveySparrow Features

• Conversational Survey Builder: Create chat-like and form-style surveys to boost engagement and completion rates.
• Multi-Channel Survey Distribution: Share surveys via email, URL links, embeds, SMS, and other channels for broader reach.
• Interactive Templates: Choose from a range of customizable templates for customer feedback, market research, and employee pulse.
• Real-Time Reporting & Dashboards: Visualize response data and trends with dashboards and exportable reports.
• Logic & Display Controls: Use conditional branching and skip logic to tailor experiences per respondent.
• Integrations: Connect with popular tools and CRM systems via native integrations and platforms like Zapier.
• Multi-Lingual Support: SurveySparrow supports surveys in multiple languages to reach global audiences.

6. Typeform: Best GetFeedback Alternative for High-Completion, Design-Led Customer Feedback Surveys

Typeform is an interactive form and survey platform built to make surveys feel more like a conversation—asking one question at a time and keeping respondents engaged. It is often evaluated as a GetFeedback alternative by teams that care most about survey completion rates, brand-first experiences, and collecting richer qualitative feedback without enterprise CX complexity.

• GetFeedback vs. Typeform – Key Differentiator: GetFeedback is built around Salesforce-native CX workflows and feedback programs, while Typeform is optimized for interactive, design-led surveys that improve engagement and response quality—especially for marketing, product, and customer-facing teams.
• Use Case: Interactive customer feedback surveys (including NPS/CSAT-style programs), lead capture forms, product research surveys, and qualitative feedback collection
• Best For: Teams that want a premium survey experience to improve completion rates and collect richer responses (often marketing, product, CX, and research teams)
• G2 Rating: 4.5/5

What Makes Typeform a Strong Alternative to GetFeedback?

Typeform is built for scenarios where the survey experience itself directly impacts results. Instead of long, form-like questionnaires, Typeform uses an interactive, one-question-at-a-time flow designed to keep users engaged and reduce drop-offs—making it a strong fit when response quality and completion matter as much as the data.

Compared to GetFeedback, Typeform is less centered on Salesforce-native CX workflows and more focused on creating high-quality feedback interactions across digital touchpoints. It supports customer satisfaction use cases (including NPS-style templates and customer satisfaction survey workflows), and it’s often used to capture more thoughtful, qualitative responses—especially when design, tone, and brand consistency are important.

If your priority is engagement-first feedback collection, not enterprise CX governance, Typeform could be the survey tool for your need.

Typeform Features

• Conversational, One-Question-at-a-Time Surveys: Designed to improve completion rates and reduce survey fatigue.
• Customer Satisfaction & NPS Templates: Templates and workflows for customer satisfaction and NPS-style measurement.
• Logic & Personalization: Conditional logic to tailor the survey path based on responses.
• Rich Media & Interactive UX: Supports a highly designed, brand-forward survey experience.
• Integrations Ecosystem: Integrates with many tools (shown on G2’s integrations list) to support downstream workflows.

7. QuestionPro: Best GetFeedback Alternative for Flexible CX Surveys & Research Programs

QuestionPro is a survey and research platform used by organizations to collect customer feedback, conduct CX measurement, and run advanced research studies. It is often evaluated as a GetFeedback alternative by teams that need greater flexibility in survey design, broader research capabilities, and deployment beyond Salesforce-native CX workflows.

• GetFeedback vs. QuestionPro – Key Differentiator: GetFeedback focuses on Salesforce-native feedback collection and operational CX workflows, while QuestionPro emphasizes flexible survey design, research capabilities, and multi-use feedback programs across CX, market research, and employee studies.
• Use Case: Customer experience surveys, NPS/CSAT/CES measurement, market research, and multi-purpose survey programs
• Best For: Mid-market and enterprise teams that want a single platform for CX feedback and research without being limited to Salesforce-centric workflows
• G2 Rating: 4.3/5

What Makes QuestionPro a Strong Alternative to GetFeedback?

QuestionPro is built for organizations that want flexibility and breadth in how they collect and analyze feedback. Unlike GetFeedback, which is optimized for Salesforce-driven CX execution, QuestionPro supports a wide range of use cases—spanning customer feedback, market research, and employee experience—within a single survey platform.

One of QuestionPro’s key strengths is its survey design and research functionality. Teams can create complex surveys with advanced logic, sampling options, and analytics that go beyond standard CX measurement. This makes it suitable for organizations that need both operational feedback and deeper research insights without adopting a separate research-only tool.

For organizations comparing GetFeedback alternatives, QuestionPro fits well when CX feedback and research coexist—and when Salesforce is part of the stack but not the center of CX operations.

QuestionPro Features

• Flexible Survey Builder: Advanced logic, branching, and question types for CX and research surveys.
• CX Metric Support: Collect and analyze NPS, CSAT, CES, and custom experience metrics.
• Research & Analytics Tools: Supports sampling, advanced analysis, and research-grade reporting.
• Multi-Channel Distribution: Share surveys via email, web, mobile, and other digital channels.
  Integrations & APIs: Connects with CRM, analytics, and data platforms through integrations and APIs.
• Enterprise Security & Compliance: Supports enterprise data privacy and governance requirements.

8. Forsta: Best Enterprise GetFeedback Alternative for Research-Driven CX & Voice of Customer Intelligence

Forsta is an enterprise-grade customer experience and research platform designed to collect, analyze, and interpret feedback across complex customer journeys. It is often evaluated as a GetFeedback alternative by large organizations that require advanced analytics, research rigor, and centralized Voice of Customer intelligence at scale.

• GetFeedback vs. Forsta – Key Differentiator: GetFeedback focuses on Salesforce-native feedback collection and operational CX workflows, while Forsta is built for research-driven CX programs that require deep analytics, advanced data modeling, and large-scale Voice of Customer intelligence.
• Use Case: Enterprise Voice of Customer programs, CX analytics, advanced research studies, and experience intelligence
• Best For: Large enterprises with mature CX and research teams that need advanced analytics, governance, and scalable VoC platforms
• G2 Rating: 4.1/5

What Makes Forsta a Strong Alternative to GetFeedback?

Forsta is built for organizations where customer experience is treated as a data and research discipline. It excels at aggregating structured and unstructured feedback from surveys, digital channels, and operational systems, then applying advanced analytics to uncover patterns, drivers, and trends across customer journeys.

Unlike GetFeedback, which is optimized for Salesforce-centric CX execution, Forsta prioritizes research depth and analytical rigor. Its platform supports complex survey designs, advanced segmentation, and detailed analysis that enable enterprises to understand why experiences change over time—not just what customers report at a single touchpoint. This depth makes Forsta particularly valuable for large organizations running formal Voice of Customer programs across regions, brands, or business units. 

Forsta Features

• Enterprise Feedback Collection: Collect feedback across surveys, digital channels, and operational systems at scale.
• Advanced Analytics & Modeling: Analyze sentiment, drivers, and trends using research-grade analytics.
• Voice of Customer Intelligence: Centralized VoC platform for multi-brand and multi-region CX programs.
• Segmentation & Data Management: Supports complex segmentation and data modeling across large datasets.
• Enterprise Reporting & Dashboards: Designed for CX leaders, analysts, and executive stakeholders.
• Security & Governance: Built for enterprise compliance, privacy, and data governance requirements.

Which Is the Best GetFeedback Alternative?

After reviewing these GetFeedback alternatives across features, integrations, analytics depth, and implementation complexity, it’s clear that the “right” choice depends on what your CX program is trying to optimize—operational action, research-grade measurement, or survey engagement.

• For teams looking for a balanced platform that supports feedback collection, AI analysis, and closed-loop action across channels, Zonka Feedback is a strong option. It supports Salesforce integration while staying flexible for omnichannel feedback programs and faster CX execution.
• For organizations that approach customer experience primarily as a research and measurement discipline, Qualtrics is the most suitable alternative. Its strengths are advanced survey logic, predictive analytics, and modeling—especially for enterprises running complex CX, EX, or market research programs.
• For product-led teams that need continuous feedback across websites, mobile apps, and digital touchpoints, Survicate is a more practical alternative. It is designed for always-on, in-product, and website feedback collection, making it well suited for teams focused on improving digital experiences rather than enterprise CX governance.

How to Choose a GetFeedback Alternative?

program actually operates—not just which features look impressive on paper. Based on common evaluation patterns I’ve seen across mid-market and enterprise CX teams, these are the key factors to consider.

1. Your Salesforce Dependency: If Salesforce is your system of record for customer data, look for tools that integrate deeply without forcing all CX workflows to live inside Salesforce. Some teams benefit from native Salesforce deployment, while others need flexibility beyond Salesforce-centric setups.
2. Your Primary CX Goal: Clarify what you want customer feedback to drive—whether that’s real-time operational action and issue resolution, deeper analytics and experience intelligence, research-grade measurement accuracy, or continuous digital and in-product feedback. Different GetFeedback alternatives are optimized for different outcomes, so aligning the tool to your primary CX objective is critical.
3. Omnichannel vs. Touchpoint-Specific Feedback: Evaluate whether you need feedback across multiple channels (web, email, in-app, offline, SMS) or if your focus is limited to digital or transactional touchpoints. Not all tools support true omnichannel feedback equally well.
4. Closed-Loop Action Capabilities: Collecting feedback is only useful if teams can act on it. Look for platforms that support alerts, workflows, ownership, and follow-ups—especially if real-time CX improvement is a priority.
5. Analytics Depth vs. Usability: Some platforms prioritize advanced analytics and modeling, while others focus on ease of use and speed. Consider whether your team has the resources and expertise to manage complex analytics tools or if faster insights matter more.
6. Implementation Time and Complexity: Enterprise CX platforms often require longer onboarding and dedicated resources. If time-to-value is critical, factor in how quickly a tool can be implemented and adopted across teams.
7. Budget and Pricing Transparency: GetFeedback alternatives vary widely in pricing models—from usage-based plans to enterprise contracts. Make sure the pricing aligns with your expected scale and doesn’t introduce hidden complexity as your program grows.

Why are Organizations Switching to GetFeedback Alternatives?

GetFeedback is widely recognized for its strong Salesforce alignment and solid survey-building capabilities. But in verified user reviews and product guidance, a few recurring themes explain why teams explore alternatives—especially when they need broader flexibility, different economics, or a clearer product roadmap.

• Product roadmap changes (critical for long-term CX programs): One major reason organizations are evaluating alternatives is platform continuity. GetFeedback has publicly stated that GetFeedback Direct will close on December 31, 2026 (while GetFeedback Digital continues). For teams running long-term Salesforce CX programs, this creates a practical need to plan migration, reduce risk, and evaluate replacement options early.
• Pricing and value-for-money concerns: Across review sites, cost and value show up as a common drawback. Its value-for-money score is also lower relative to some alternatives, which aligns with the “pricing vs. perceived value” reason for switching.
• Salesforce-first architecture can be limiting for non-Salesforce stacks: GetFeedback is positioned as a customer experience solution built for Salesforce, including mapping feedback data into Salesforce objects/records and pushing live survey results into Salesforce. This is a major advantage for Salesforce-first teams—but organizations that rely on a broader (or non-Salesforce) stack may prefer tools that are less CRM-dependent or offer more flexibility across ecosystems. 
• Usability and implementation complexity at scale: Even when users rate GetFeedback highly overall, review patterns suggest that teams still weigh the trade-off between enterprise-grade capability and day-to-day simplicity—especially when programs grow across regions, teams, and workflows. This is why some organizations shift toward alternatives that feel easier to deploy, manage, and scale for different stakeholder groups. 
• Need for different capabilities based on CX maturity: As CX programs mature, teams often want tools optimized for specific outcomes—such as real-time closed-loop execution, digital/in-product feedback, or research-grade analytics. In those cases, switching is less about GetFeedback being “bad” and more about finding a platform that better matches the organization’s current CX operating model and priorities.

Conclusion

Choosing the right GetFeedback alternative ultimately comes down to how your customer experience program is designed and what outcomes you’re trying to achieve. As this comparison shows, different platforms excel in different areas, some prioritize enterprise-scale analytics and research, while others focus on engagement-driven surveys or digital feedback collection.

For teams looking for a practical, modern replacement for GetFeedback, Zonka Feedback stands out as the strongest overall alternative. It combines robust Salesforce integration with true omnichannel feedback collection, AI-powered insight generation, and built-in closed-loop workflows. This makes it well suited for organizations that want to move beyond feedback collection and ensure customer insights lead to timely, measurable action.

Unlike tools that are either too Salesforce-dependent or too research-heavy, Zonka Feedback strikes a balance between flexibility, usability, and enterprise readiness, helping CX teams collect feedback across channels, analyze it in real time, and act on it efficiently within existing CRM and business systems.

If you’re evaluating a switch from GetFeedback and want to see how an action-oriented, Salesforce-compatible CX platform can support your goals, schedule a demo of Zonka Feedback to explore how it fits your CX strategy.