Along with having a great service and product, it is important for all businesses to keep customers satisfied and happy. While you can guesswork this all the time, a sure-shot way to know if your customers are truly happy is to run Customer Satisfaction Surveys (CSAT Surveys) and ask them directly.
With Zonka Feedback, a Customer Satisfaction Survey Software, you can customize your surveys and measure real-time customer feedback across various channels.
Choose from CSAT Survey Templates or build an CSAT Survey from scratch
Measure and improve your CSAT on the platform that your customers are. on. With Zonka Feedback, you can conduct Customer Satisfaction Surveys using all touchpoints.