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Measure Customer Satisfaction from website visitors and in-app.
Microsurveys
Display microsurveys with Customer Satisfaction Survey Questions in-app or on your website.
Feedback Button
Add a Customer Satisfaction Feedback Button on the website, after a knowledge base article or in-app to get customer feedback.
Slide Outs
Display your CSAT question as a slideout on your website or within an app to measure customer experience and satisfaction.
Pop-ups
Trigger CSAT Surveys as pop-up on Website or within your app post an interaction or event by your customer.
Exit Surveys
Using Exit Intent Surveys, measure customer satisfaction when the customer is about to leave your website.
Embed & Links
Embed or Link CSAT Surveys anywhere on your website or within your app.
On-premises is the right time to measure Customer Satisfaction.
iOS Surveys
Set up Customer Satisfaction Surveys on iPads and iPhones.
Android Surveys
Measure Customer Satisfaction on-premises using Android Smartphones and Tablets.
Kiosk Feedback
Turn touchscreen tablets (Android and iOS) to Kiosk Feedback Devices and measure Customer Satisfaction unattended on-premises.
Offline Surveys
At a location with patchy Internet? No problem! Continue taking feedback without WiFi in offline mode. Responses sync automatically.
Measure Customer Satisfaction with Email Surveys.
Email Survey Invitations
Insert Customer Satisfaction Surveys with links and buttons in your Emails.
Embedded Email Surveys
Insert a Customer Satisfaction Survey Question within your Email body and increase Email Survey Response Rate.
In-Signature Email Surveys
Add CSAT Survey Question in the email signature to allow customers to give feedback with every email.
Scheduled Email Surveys
Looking at sending email surveys at a later date and time? Schedule Customer Satisfaction Surveys.
CSAT Email Survey Triggers via Integration
Trigger Customer Satisfaction Surveys using integrations with CRMs, Help Desks, eCommerce Websites and more.
Send CSAT Surveys with SMS and Text Messages.
One-click SMS Text Surveys
Trigger SMSes with Custom Messages and CSAT Survey link to customers to measure their experience and satisfaction.
SMS Surveys with Integrations
Trigger CSAT Surveys after an order is placed or delivered, a ticket is closed, an issue is resolved, event has concluded, onboarding has been completed, or more by connecting SMS Survey Tool to your eCommerce Website, Help Desk, CRM, POS or any other tool.
Run CSAT surveys on-the-go, on mobile devices.
In-App Surveys
Measure satisfaction for new features, product usage, customer support and more by embedding customer satisfaction micro-surveys within your app.
Responsive Mobile Surveys
Build beautiful, mobile responsive CSAT surveys with Zonka Feedback that work seamlessly on all devices and screens.
Offline Surveys
Take on-the-go feedback with the Offline CSAT Survey App.
QR Code
Allow customers to scan QR Code to access CSAT Survey on their mobile browsers and give customer feedback on-the-go.
Measure Customer Satisfaction from Intercom Customers
Intercom Messenger Surveys
Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys
Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.
Email Surveys
Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots
Add Zonka Feedback Forms & Surveys to an Intercom bot workflow
Intercom Post Surveys
Embed Survey Questions or Feedback Button directly in Intercom Posts.
Trigger Surveys using Native Integrations, Zapier and APIs
Helpdesks
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
CREATE YOUR CSAT SURVEYS
WYSIWYG Survey Builder
Design your Customer Satisfaction Surveys with a no-code Survey Builder within minutes.
Customize your CSAT Questions
Completely customize your CSAT Questions with icons, buttons to get customer feedback.
Add Additional Follow Up Questions
With logic-based follow up questions in your CSAT Surveys, identify key drivers and reasons for customer feedback.
Variables & Pre-Filled Data
Use Variables to pass data in CSAT Surveys, and pre-fill survey fields.
Smiley Face Smileys use emojis to measure customer satisfaction and likeliness of your company, brand, product or services. Customers can choose from 5 Smiley faces with very dissatisfied and very satisfied emotions.
In a 5 Star Rating Survey Questions, customers can choose from a 5 stars to share their satisfaction where one star depicts dissatisfaction and five stars depict very satisfaction.
Take feedback from customers and gauge their satisfaction using 5 Hearts Rating Survey Question.
While gauging satisfaction from customers, use colored circle rating question where red circle depicts dissatisfaction with weight 1 and green circle depicts satisfaction with weight 5.
Using the CSAT Button question, you can gauge customer satisfaction. The button labels can be changed to create 1-5 Rating Scale Question or any other like Very Dissatisfied to Very Satisfied.
Likert Rating Scale provides five possible answers from negative to positive to measure satisfaction on various parameters or statements.
A picture rating survey question is a 5-scale question from rating 1 to 5 where images and option labels can be added and customized.
SURVEY TRIGGERS
Reach your customers at all touchpoints, at the right time to gauge their loyalty.
Schedule CSAT Surveys
Schedule your CSAT Surveys from within the platform to automatically send the survey at a specific date or time.
Trigger CSAT post an event
Integrate with other tools to send CSAT Survey post an event like closing a ticket, making a purchase and more.
Automate CSAT Surveys on Website & in-App
Set up automation to display your CSAT Survey to customers on your website or in-app when an event occurs.
WORKFLOW AUTOMATION
Design your Workflow
With a simple workflow designer, create filters and actions based on your CSAT Surveys.
Set up Alerts & Actions for customers and team
Set up alerts for the team for high effort, trigger automated emails to customers, add tasks for the team for quick issue resolution.
Update Contacts based on Customer Satisfaction Score
Add Contacts to list, unsubscribe them or send them another Survey based on their score.
Snapshot ReportThis is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Response InsightsGet Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Location InsightsHave multiple locations? Analyze and compare their performance and scores.
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Team Performance ReportWith this get analysis and comparison of team member performance on each question and metrics.
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Response InboxView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Trends ReportView and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
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Text AnalyticsMake meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Global Brands
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iPad Surveys
Android Surveys
Kiosk Surveys
Mobile Forms
Email Surveys
SMS Surveys
Website Surveys
Creating Surveys
Multilingual Surveys
Collecting Feedback
Closing Feedback Loop
Reporting & Analytics
NPS Dashboard & Reporting
Multiple Locations & Chains
Offline Device Tracking
APIs, Webhooks & Integrations
Healthcare
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Customer Satisfaction
Patient Satisfaction
Employee Satisfaction
Net Promoter Score
Website Surveys
Feedback Form Templates
Integrations
The Ultimate NPS Guide
Survey Tips and Tricks
Blog and Insights
Survey Guides
Help Documentation
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