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Customer Satisfaction Software

Measure and improve Customer
Satisfaction with CSAT Surveys

Take feedback from customers in real-time with CSAT Surveys, track their Customer Satisfaction in-the-moment with real-time responses and powerful reports, identify unhappy customers, take action, and prevent them from churning.

Trusted by leaders around the world

Reach your Customers with NPS Surveys

Take feedback at all touchpoints with the omnichannel NPS Software.

CSAT SOFTWARE FEATURES

Everything you can do with the CSAT Software

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Customize CSAT Surveys

Completely customize and white-label your CSAT Surveys with logo, branding, background and more questions.

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Add Follow Up Question

Besides asking CSAT Question, add a follow up question to your Survey to ask the reason behind the score.

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Add Logic to CSAT Surveys

Display different questions based on the selected score using Survey Logic in your CSAT Surveys.

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Distribute via various Channels

Reach your customers and employees wherever they are — through Tablets/Kiosks, SMS, Email, Web Widgets, Online & APIs.

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Measure Employee Satisfaction

Don't stay restricted to Customers only. Use Zonka Feedback to also measure Employee Satisfaction Score.

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Measure other CX Metrics

Besides measuring Customer Satisfaction, also measure other CX Metrics like NPS and CES together in the same survey.

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Real-time Alerts for Team

Set real-time alerts for team based on the Customer Satisfaction Score or any other custom parameters to keep them updated.

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Automated Notifications for Respondents

Engage with customers with automated notifications based on their score.

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Track NPS in real-time

See responses with the score in real-time, auto-tagged as Negative, Positive and Neutral, based on the CSAT Score. 

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Access in-depth CSAT Reports

Get access to real-time, in-depth CSAT Reports like CSAT Meter Report, Trends Report, Location-based CSAT, Text Analytics and more.

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Create Tasks & Close the Loop

Don't just measure CSAT, but also take action to prevent your miffed customers from churning. Create Tasks for your team, take action & close the loop.

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Use APIs & connect with tools

Trigger CSAT Surveys by integrating Zonka Feedback using APIs to your favorite tools. Send CSAT Survey post transaction, post ticket closing, post chat and more.

 

 

 

 

 

Customize your CSAT Surveys

Survey Builder with Employee CSAT
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Branding & Themes

Change logo, background and colors. Pick themes for the forms.

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30+ Question Types & Emoticons

Pick from rating scales, emoticons, drop downs, comment boxes & more!

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Professional Templates

40+ ready-to-use templates for all industries, with all metrics like CSAT, NPS and CES.

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Skip Logic & Question Branching

Hide and Skip Survey Screens based on logic and make surveys intuitive.

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Customize Intro & Thank You Screens

Add and customize introduction and thank you screens in your survey.

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Answer Piping, Custom Variables

Insert text from previous question and add custom variables in survey.

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Add Follow Up Questions to get detailed feedback

Let customers share how they feel, in their own words with comment boxes. Add additional questions based on logic to get insights using CSAT Surveys.

Conditional Replies to NPS Respondents

Send Personalized Email Responses to Customers

Set automated, personalized messages and emails to customers based on the Customer Satisfaction Score. Engage with customers — thank happy customers and encourage them to refer you, show gratitude to neutral customers for their suggestions and let unhappy customers know that you care about their concerns and reach out to them for learning more about the problems they faced.

Survey Reports

Real-time Survey Reports & Analytics

Get insightful survey reports instantly and take data-driven business decisions.

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    CSAT Score Report

    View the CSAT Question analyzed in your report.

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    CSAT with Text Analysis

    View CSAT Score with Text Analysis to understand customer loyalty.

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    CSAT Trends

    Selected preferred dates and time to view CSAT trends in tables & graphs.

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    Advanced Filters

    Use Advanced Filters in Reporting to analyse the CSAT Score on various parameters.

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    Location & Date CSAT Comparison

    Compare CSAT Score from one time period to another and amongst various locations.

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    Export Reports

    MInstantly export and download all Customer Satisfaction Survey reports.

Make your customers happy and satisfied

Identify at risk customers & win them back

Identify at-risk and unhappy customers. Get your team notified of miffed customers and strategize your business plan to win them back!

Measure CSAT at every touchpoint

With a CSAT Software, you can be where your customers are. Take feedback in-app, on tablets, through email and SMS and many more ways.

Measure loyalty from everyone

Why measure only Customer Satisfaction? Use Zonka Feedback’s Customer Satisfaction Software for Employee Satisfaction, Patient Satisfaction and more!

Response Inbox

View & Track Real-time Responses

See your feedbacks and survey responses in real-time with CX Metrics (NPS, CES and CSAT) in your Response Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.

Close the Feedback Loop

Don’t just collect feedback and view reports. With Zonka Feedback’s CSAT Software, proactively take action, engage customers and close the feedback loop

NPS Metrics for all Feedback Questions

Involve your team with Survey Notifications & Data

Bring in your team to the platform, add Custom Survey Response Alerts (based on filters) and Email Digests for teams to be notified immediately.

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Add Follow Up Questions to get detailed feedback

Let customers share how they feel, in their own words with comment boxes. Add additional questions based on logic to get insights using CSAT Surveys.

Conditional Replies to NPS Respondents

Send Personalized Email Responses to Customers

Set automated, personalized messages and emails to customers based on the Customer Satisfaction Score. Engage with customers — thank promoters and encourage them to refer you, show gratitude to passives for their suggestions and let detractors know that you care about their concerns and reach out to them for learning more about the problems they faced.

World-Map

200+

Global Brands

30+

Countries

1 Million

Surveys per month