Customer Satisfaction Survey Software

Website
Offline
Email
SMS
Mobile
Intercom
Integrations

Website CSAT Surveys

Measure Customer Satisfaction from website visitors and in-app.

Microsurveys

Display microsurveys with Customer Satisfaction Survey Questions in-app or on your website.
Feedback Button

Add a Customer Satisfaction Feedback Button on the website, after a knowledge base article or in-app to get customer feedback.

Slide Outs

Display your CSAT question as a slideout on your website or within an app to measure customer experience and satisfaction.
Pop-ups

Trigger CSAT Surveys as pop-up on Website or within your app post an interaction or event by your customer.

Exit Surveys

Using Exit Intent Surveys, measure customer satisfaction when the customer is about to leave your website.
Embed & Links

Embed or Link CSAT Surveys anywhere on your website or within your app.

Survey App & Offline Surveys

On-premises is the right time to measure Customer Satisfaction.

iOS Surveys

Set up Customer Satisfaction Surveys on iPads and iPhones.
Android Surveys

Measure Customer Satisfaction on-premises using Android Smartphones and Tablets.

Kiosk Feedback

Turn touchscreen tablets (Android and iOS) to Kiosk Feedback Devices and measure Customer Satisfaction unattended on-premises.
Offline Surveys

At a location with patchy Internet? No problem! Continue taking feedback without WiFi in offline mode. Responses sync automatically.

Email Surveys

Measure Customer Satisfaction with Email Surveys.

Email Survey Invitations

Insert Customer Satisfaction Surveys with links and buttons in your Emails.
Embedded Email Surveys

Insert a Customer Satisfaction Survey Question within your Email body and increase Email Survey Response Rate.

In-Signature Email Surveys

Add CSAT Survey Question in the email signature to allow customers to give feedback with every email.
Scheduled Email Surveys

Looking at sending email surveys at a later date and time? Schedule Customer Satisfaction Surveys.

CSAT Email Survey Triggers via Integration

Trigger Customer Satisfaction Surveys using integrations with CRMs, Help Desks, eCommerce Websites and more.

SMS Surveys

Send CSAT Surveys with SMS and Text Messages.

One-click SMS Text Surveys

Trigger SMSes with Custom Messages and CSAT Survey link to customers to measure their experience and satisfaction.
SMS Surveys with Integrations

Trigger CSAT Surveys after an order is placed or delivered, a ticket is closed, an issue is resolved, event has concluded, onboarding has been completed, or more by connecting SMS Survey Tool to your eCommerce Website, Help Desk, CRM, POS or any other tool.

Mobile Surveys

Run CSAT surveys on-the-go, on mobile devices.

In-App Surveys

Measure satisfaction for new features, product usage, customer support and more by embedding customer satisfaction micro-surveys within your app.
Responsive Mobile Surveys

Build beautiful, mobile responsive CSAT surveys with Zonka Feedback that work seamlessly on all devices and screens.

Offline Surveys

Take on-the-go feedback with the Offline CSAT Survey App.
QR Code

Allow customers to scan QR Code to access CSAT Survey on their mobile browsers and give customer feedback on-the-go.

Intercom

Measure Customer Satisfaction from Intercom Customers

Intercom Messenger Surveys

Add Survey to Intercom Messenger and get customer feedback on website and in-app.
Intercom Conversation Surveys

Allow Customer Success Agents to trigger Surveys in Intercom Conversations to gauge feedback.

Email Surveys

Send automated Intercom Email Surveys based on workflows.
Survey Workflow in Custom Bots

Add Zonka Feedback Forms & Surveys to an Intercom bot workflow

Intercom Post Surveys

Embed Survey Questions or Feedback Button directly in Intercom Posts.

Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

Helpdesks

Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation

Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

Trigger Email Surveys via APIs

Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs

Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

Connect Apps with Zapier

Connect to more than 3,000+ apps and automate workflows with Zapier.

CREATE YOUR CSAT SURVEYS

Build and Customize your CSAT Surveys in minutes

WYSIWYG Survey Builder

Design your Customer Satisfaction Surveys with a no-code Survey Builder within minutes.
Customize your CSAT Questions

Completely customize your CSAT Questions with icons, buttons to get customer feedback.
Add Additional Follow Up Questions

With logic-based follow up questions in your CSAT Surveys, identify key drivers and reasons for customer feedback.
Variables & Pre-Filled Data

Use Variables to pass data in CSAT Surveys, and pre-fill survey fields.

Smiley Rating
5 Star Rating
Hearts Rating
Circle Rating
CSAT Button
CSAT Likert Scale
Picture Rating

CSAT Smiley Face Survey

Smiley Face Smileys use emojis to measure customer satisfaction and likeliness of your company, brand, product or services. Customers can choose from 5 Smiley faces with very dissatisfied and very satisfied emotions.

5 Star Rating Survey

In a 5 Star Rating Survey Questions, customers can choose from a 5 stars to share their satisfaction where one star depicts dissatisfaction and five stars depict very satisfaction.

Hearts Rating Survey

Take feedback from customers and gauge their satisfaction using 5 Hearts Rating Survey Question.

Colored Circle Rating

While gauging satisfaction from customers, use colored circle rating question where red circle depicts dissatisfaction with weight 1 and green circle depicts satisfaction with weight 5.

CSAT Button Question

Using the CSAT Button question, you can gauge customer satisfaction. The button labels can be changed to create 1-5 Rating Scale Question or any other like Very Dissatisfied to Very Satisfied.

Likert Rating Scale Question

Likert Rating Scale provides five possible answers from negative to positive to measure satisfaction on various parameters or statements.

Picture Rating Survey Question

A picture rating survey question is a 5-scale question from rating 1 to 5 where images and option labels can be added and customized.

SURVEY TRIGGERS

Send your CSAT Survey at the right time

Reach your customers at all touchpoints, at the right time to gauge their loyalty.

Schedule CSAT Surveys

Schedule your CSAT Surveys from within the platform to automatically send the survey at a specific date or time.
Trigger CSAT post an event

Integrate with other tools to send CSAT Survey post an event like closing a ticket, making a purchase and more.
Automate CSAT Surveys on Website & in-App

Set up automation to display your CSAT Survey to customers on your website or in-app when an event occurs.

WORKFLOW AUTOMATION

Set up and automate CSAT Survey-based workflows and actions

Design your Workflow

With a simple workflow designer, create filters and actions based on your CSAT Surveys.
Set up Alerts & Actions for customers and team

Set up alerts for the team for high effort, trigger automated emails to customers, add tasks for the team for quick issue resolution.
Update Contacts based on Customer Satisfaction Score

Add Contacts to list, unsubscribe them or send them another Survey based on their score.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

Location Insights

Have multiple locations? Analyze and compare their performance and scores.

Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

Sync Data

Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers

Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations

Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations

Can I add multiple rating questions in CSAT Surveys with Zonka Feedback?

Yes, you can add multiple rating questions in your CSAT Surveys with Zonka Feedback. You can add button rating, star rating, smiley rating, and heart rating and so on. To keep your form consistent and engaging, make sure that you stick to one type of rating in a survey. So, if you have your first rating question as smiley rating, make sure that every rating question in the survey is smiley, unless it’s a button choice question.

What are different types of CSAT questions available in Zonka Feedback Customer Satisfaction Survey Tool?

Zonka Feedback offers you multiple types of CSAT questions to be embedded in your surveys -

Simley Rating
5-Start Rating
Hearts Rating
Circle Rating
CSAT Button
CSAT Likert Scale
Picture Rating

How much does the Customer Satisfaction Survey Software cost?

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page.

What reporting capabilities do I have with CSAT Surveys?

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our Customer Satisfaction Survey Software:

Snapshot Report - Overview report to get quick summary and analysis of the responses.
Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)
Location Insights - Analyse and compare performance and scores based on locations.
Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.
Trends Report - View and analyse how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

Can I ask follow up questions with CSAT Surveys and can I display different questions based on CSAT score?

Yes, you can easily add a follow-up question after your rating question. That way you can identify the key drivers for the Customer Satisfaction Score. Also, you can further customise your surveys by adding logic-based follow-up questions (comment boxes, choice-based questions) for Dissatisfied, Neutral, and Satisfied customers.

Is it possible to set alerts and notification for my team for dissatisfied CSAT respondents?

Zonka Feedback allows you to automate Customer Feedback Management with real-time alerts and notifications. You can easily set up alerts for low feedback based on CSAT and get instant notification. This way, you can equip your team with data for faster action for unhappy customers, prevent churn in the long run and close the feedback loop faster.

What reporting capabilities do I have with Customer Satisfaction Survey Tool?

Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our CSAT Survey Software:

Snapshot Report - Overview report to get quick summary and analysis of the responses.
Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)
Location Insights - Analyse and compare performance and scores based on locations.
Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.
Trends Report - View and analyse how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

Can I use my existing HelpDesk and CRM to trigger CSAT surveys?

Yes, you can use your existing Help Desks and CRMs to trigger CSAT surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.

What types of tools can I integrate with Zonka Feedback to trigger CSAT Surveys?

You can integrate CSAT Survey Tool with CRMs, Help Desks, Marketing Tools, and more including HubSpot, Zendesk, Freshdesk, Make, HelpScout, Pipedrive, Mailchimp, Salesforce, WebEx, Slack, and more.

You can also integrate CSAT Survey Software with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan.

Book a Demo with Zonka Feedback

Get Started for Free

Measure and improve Customer Satisfaction with CSAT Surveys

Trusted By Fastest Growing Companies

10 million+ Surveys | 2,000+ Businesses | 30+ Countries | 6 Continents | 39 Languages

Gather quality Customer Feedback and build amazing Customer Experiences

Measure Customer Satisfaction at all touchpoints

Identify at risk customers & win them back

Measure satisfaction from everyone

Prevent over-surveying your customers

Measure Customer Satisfaction where your customers are

Website CSAT Surveys

Survey App & Offline Surveys

Email Surveys

SMS Surveys

Mobile Surveys

Intercom

Integrations & APIs

Build and Customize your CSAT Surveys in minutes

Choose from different styles of your CSAT Survey Questions

CSAT Smiley Face Survey

5 Star Rating Survey

Hearts Rating Survey

Colored Circle Rating

CSAT Button Question

Likert Rating Scale Question

Picture Rating Survey Question

Identify Key Drivers for the Customer Satisfaction Score

Send your CSAT Survey at the right time

Set up and automate CSAT Survey-based workflows and actions

Reporting

Unified Response Inbox

Integrate with your existing tools

CSAT Survey Tool Frequently Asked Questions (FAQs)

2000+

30+

1 Million

Start building stronger customer relationships today

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES

COMPANY