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Customer Satisfaction Survey Software

Measure real-time Customer Satisfaction with CSAT Survey Software

Listen to customers before they churn and drive customer happiness by measuring Customer Happiness and Feedback through multiple channels

Why use Customer Satisfaction Software?

Along with having a great service and product, it is important for all businesses to keep customers satisfied and happy. While you can guesswork this all the time, a sure-shot way to know if your customers are truly happy is to run Customer Satisfaction Surveys (CSAT Surveys) and ask them directly.

With Zonka Feedback, a Customer Satisfaction Survey Software, you can customize your surveys and measure real-time customer feedback across various channels.

  • Measure CSAT across various channels - tablets, kiosks, online, email & SMS
  • Measure customer satisfaction at all touchpoints
  • Segment customer feedback as negative, positive and neutral
  • Get notifications for negative feedback to resolve issues
  • View CSAT Trends and details CSAT reports
  • Compare CSAT across various locations
  • Compare CSAT over time

Make your customers happy and satisfied

Measure CSAT from everyone

Why measure only Customer Satisfaction? Use Zonka Feedback’s Satisfaction Survey Software for Employee Satisfaction, Patient Satisfaction and more.

Identify at risk customers & win them back

Identify at-risk and unhappy customers. Get your team notified of miffed customers and strategize your business plan to win them back!

Measure loyalty from everyone

Why measure only Customer Loyalty? Use Zonka Feedback’s Net Promoter Score Survey Software for Employee Net Promoter, Patient NPS and more!

Trusted by leaders around the world

Customize your Customer Satisfaction Surveys

Choose from CSAT Survey Templates or build an CSAT Survey from scratch

  • question

    Fully customize your CSAT Surveys

    Choose from any 30+ questions
  • question

    Create multilingual CSAT Surveys

    Create CSAT surveys in different languages
  • question

    Ask CSAT Follow up Questions

    Get reasoning, comments for the CSAT Score
  • question

    Create logic-based CSAT Surveys

    Based on rating, ask different questions.
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    Measure other industry metrics

    Measure Customer Effort Score & Net Promoter Score along with Customer Satisfaction Score.
CSAT multihannel

Take CSAT Surveys for all channels using one platform

Measure and improve your CSAT on the platform that your customers are. on. With Zonka Feedback, you can conduct Customer Satisfaction Surveys using all touchpoints.

  • Android Tablets & Smartphones CSAT Survey
  • iPads & iPhones CSAT Survey
  • Offline CSAT Surveys
  • Online CSAT Surveys
  • SMS CSAT Surveys
  • Email CSAT Surveys
  • CSAT Surveys through QR Code
  • And more!

Get In-Depth Net Promoter Score Survey Reports & AnalysisGet In-Depth Customer Satisfaction Score Survey Reports & Analysis

CSAT Meter Report

View the CSAT Meter with your CSAT plotted on graphs.

CSAT with Text Analysis

View CSAT Score with Text Analysis to quickly understand customer satisfaction.

CSAT Trends

Selected preferred dates and time to view CSAT trends in tables & graphs.

Advanced Filters

Use Advanced Filters in Reporting to analyse the CSAT on various parameters.

Location & Date CSAT Comparison

Compare CSAT from one time period to another and amongst various locations.


Instantly export and download all Customer Satisfaction Survey reports.

Feedback Reports


Global Brands



1 Million

Surveys per month