Introducing Zonka 2.0 - Innovative & Easiest CX Management & Analytics Platform. Read all about it. ➝

×
Request a Demo

Request a Demo

Look No Further. Get Started Today

Customer Satisfaction Software

Measure and improve Customer
Satisfaction with CSAT Surveys

Take feedback from customers in real-time with CSAT Surveys, track their Customer Satisfaction in-the-moment with real-time responses and powerful reports, identify unhappy customers, take action, and prevent them from churning.

Trusted by leaders around the world

Reach your Customers with NPS Surveys

Take feedback at all touchpoints with the omnichannel NPS Software.

Offline Survey App Features

stopwatch

Customize NPS Surveys

Completely customize and white-label your CSAT Surveys with logo, branding, background and more questions.

exam

Add Follow Up Question

Besides asking CSAT Question, add a follow up question to your Survey to ask the reason behind the score.

diagram-tree

Add Logic to NPS Surveys

Display different questions based on the selected score using Survey Logic in your CSAT Surveys.

responsive-all

Distribute via various Channels

Reach your customers and employees wherever they are — through Tablets/Kiosks, SMS, Email, Web Widgets, Online & APIs.

users

Measure eNPS

Don't stay restricted to Customers only. Use Zonka Feedback to also measure Employee Satisfaction Score.

nps-star

Measure other CX Metrics

Besides measuring Net Promoter Score, also measure other CX Metrics like CSAT and CES together in the same survey.

sms-blue

Real-time Alerts for Team

Set real-time alerts for team based on the Customer Satisfaction Score or any other custom parameters to keep them updated.

Email Survey Icon_Blue

Automated Notifications for Respondents

Engage with customers with automated notifications based on their score.

feedback-2

Track NPS in real-time

See responses with the score in real-time, auto-tagged as Negative, Positive and Neutral, based on the CSAT Score. 

analytics

Access in-depth CSAT Reports

Get access to real-time, in-depth CSAT Reports like CSAT Meter Report, Trends Report, Location-based CSAT, Text Analytics and more.

replay

Create Tasks & Close the Loop

Don't just measure NPS, but also take action to prevent your miffed customers (the detractors) from churning. Create Tasks for your team, take action & close the loop.

network

Use APIs & connect with tools

Trigger NPS Surveys by integrating Zonka Feedback using APIs to your favorite tools. Send NPS Survey post transaction, post ticket closing, post chat and more.

 

 

 

 

 

Customize your CSAT Surveys

Survey Builder with Employee CSAT
computer-graphic

Branding & Themes

Change logo, background and colors. Pick themes for the forms.

question

30+ Question Types & Emoticons

Pick from rating scales, emoticons, drop downs, comment boxes & more!

browser

Professional Templates

40+ ready-to-use templates for all industries, metrics like NPS & CES 2.0.

diagram-tree

Skip Logic & Question Branching

Hide and Skip Survey Screens based on logic and make surveys intuitive.

responsive

Customize Intro & Thank You Screens

Add and customize introduction and thank you screens in your survey.

shuffle

Answer Piping, Custom Variables

Insert text from previous question and add custom variables in survey.

combine-tab-screens

Add Follow Up Questions to get detailed feedback

Let customers share how they feel, in their own words with comment boxes. Add additional questions based on logic to get insights using NPS Surveys.

Conditional Replies to NPS Respondents

Send Personalized Email Responses to Customers

Set automated, personalized messages and emails to customers based on the Net Promoter Score. Engage with customers — thank promoters and encourage them to refer you, show gratitude to passives for their suggestions and let detractors know that you care about their concerns and reach out to them for learning more about the problems they faced.

Survey Reports

Real-time Survey Reports & Analytics

Get insightful survey reports instantly and take data-driven business decisions.

  • question

    CSAT Score Report

    View the CSAT Question analyzed in your report.

  • Dasboard

    CSAT with Text Analysis

    View CSAT Score with Text Analysis to understand customer loyalty.

  • location

    CSAT Trends

    Selected preferred dates and time to view CSAT trends in tables & graphs.

  • customer

    Advanced Filters

    Use Advanced Filters in Reporting to analyse the CSAT Score on various parameters.

  • infographic

    Location & Date CSAT Comparison

    Compare CSAT Score from one time period to another and amongst various locations.

  • infographic

    Export Reports

    MInstantly export and download all Customer Satisfaction Survey reports.

Make your customers happy and satisfied

Measure CSAT from everyone

Why measure only Customer Satisfaction? Use Zonka Feedback’s Satisfaction Survey Software for Employee Satisfaction, Patient Satisfaction and more.

Identify at risk customers & win them back

Identify at-risk and unhappy customers. Get your team notified of miffed customers and strategize your business plan to win them back!

Measure loyalty from everyone

Why measure only Customer Loyalty? Use Zonka Feedback’s Net Promoter Score Survey Software for Employee Net Promoter, Patient NPS and more!

Response Inbox

View & Track Real-time Responses

See your feedbacks and survey responses in real-time with CX Metrics (NPS, CES and CSAT) in your Response Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.

Close the Feedback Loop

Don’t just collect feedback and view reports. With Zonka Feedback’s Survey Software, proactively take action, engage customers and close the feedback loop

NPS Metrics for all Feedback Questions

Involve your team with Survey Notifications & Data

Bring in your team to the platform, add Custom Survey Response Alerts (based on filters) and Email Digests for teams to be notified immediately.

combine-tab-screens

Add Follow Up Questions to get detailed feedback

Let customers share how they feel, in their own words with comment boxes. Add additional questions based on logic to get insights using NPS Surveys.

Conditional Replies to NPS Respondents

Send Personalized Email Responses to Customers

Set automated, personalized messages and emails to customers based on the Net Promoter Score. Engage with customers — thank promoters and encourage them to refer you, show gratitude to passives for their suggestions and let detractors know that you care about their concerns and reach out to them for learning more about the problems they faced.

World-Map

200+

Global Brands

30+

Countries

1 Million

Surveys per month