For CX & Insights Leaders

Cut through feedback noise, act fast, and lead CX with clarity

Get a clear view of what’s driving satisfaction, churn, and sentiment. Unify feedback, uncover key CX drivers, and guide every team to act faster with Zonka’s AI Feedback Intelligence.

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Turn unstructured feedback into clear insights

Bring all feedback together—analyze sentiment, emotion, urgency, and themes to uncover what customers care about most, without sifting through noise.

Focus teams on high-impact CX improvements

Identify top drivers of dissatisfaction or delight, spot trends early, and prioritize what will move the needle on experience metrics.

Align stakeholders with role-specific visibility

Give CX, product, and operations teams dashboards tailored to their goals—so they can act fast and stay aligned on what matters.

Connect feedback to measurable business outcomes

Track how every CX initiative impacts NPS, CSAT, and themes over time to prove ROI and guide future customer experience efforts.

Unify voice of customer

Break down silos to unlock organization-wide CX clarity

No more jumping between tools or manually piecing feedback together. Zonka Feedback helps you bring all your feedback together and analyze verbatim comments and open-text responses with NLP to surface hidden patterns and deeper sentiment. See the full experience and drive confident decisions across the organization.

Unify feedback from every CX touchpoint
Detect themes, sentiment, and urgency in one place
Eliminate guesswork with connected, role-ready insights

Organize & auto-tag feedback

Know what feedback is about—people, products, or processes

Insights mean little without structure. Zonka’s AI automatically tags insights using your business taxonomy—like locations, agents, departments, products, or competitors—so you can instantly filter, compare, and act where it counts.

Set up custom entities and aspects
Auto-tag insights from open feedback
Filter themes by people, places, and products

prioritize action

Identify issues hurting CX and fix what matters, fast

Not every issue is equally urgent. Zonka Feedback connects themes and insights to CX metrics like NPS, CSAT, and churn—so you can see what’s impacting performance, prioritize what matters, and take action with confidence.

View the impact of feedback themes on CX metrics
Identify drivers of churn, loyalty, and frustration
Spot emerging and declining themes before they impact CX

share Role-based Dashboards

Share the right CX insight with the right team to drive ownership

Different teams don’t need more data—they need the right insights. Zonka Feedback delivers tailored dashboards with role-specific views, so every team sees what matters to them and takes action without delay.

Share focused dashboards for each function
Empower teams with insights that matter to them
Drive faster action with clear accountability

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

Zonka Feedback’s on premise platform is excellent for digital customer feedback.

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Cut through feedback noise, act fast, and lead CX with clarity

Turn unstructured feedback into clear insights

Focus teams on high-impact CX improvements

Align stakeholders with role-specific visibility

Connect feedback to measurable business outcomes

Trusted by 1000+ Brands Globally

Break down silos to unlock organization-wide CX clarity

Know what feedback is about—people, products, or processes

Identify issues hurting CX and fix what matters, fast

Share the right CX insight with the right team to drive ownership

Keep CX top-of-mind with always-on executive visibility

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From data overload to clarity and action—without the guesswork.

See the full customer picture

Link insights to business goals

Lead strategic CX initiatives with confidence

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

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