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KIOSK SURVEY APP
Turn your Android Tablets and iPads as Offline Kiosk Survey App to take Point of Sales feedback, Customer Service Feedback and capture leads from customers, without any staff assistance.
Sign up now for free and start taking customer feedback in minutes!
KIOSK SURVEY APP USE CASES
Set up Kiosk Surveys on Customer Service Desks to get feedback about Help Agents on premises.
Integrate Zonka Feedback Kiosk Survey App with your POS systems and set it up at billing counters to get retail feedback from customers.
With Kiosk Survey App set at reception, you can take feedback from outpatients and inpatients after their appointment or discharge.
Set up Kiosk Survey App at events and conferences for capturing Contact Information and Leads Data.
CREATING SURVEYS
Using a WYSIWYG Editor, create your Kiosk feedback forms and surveys in minutes.
Build Experiences
Measure NPS, CES, CSAT. Conduct Surveys, Polls and Quizzes with a no-code survey builder.
Dynamic Surveys
Use survey redirection, answer piping, skip logic, hide logic, surveys themes, language and more to create Dynamic Surveys.
Choose Survey Orientation
Set up your Kiosks in Portrait or Landscape mode based on the location with a simple setting.
KIOSK MODE SETTINGS
With quick Kiosk Mode Settings, turn your Android Devices and iPads into Kiosks without any technical know-how.
Pin Survey App
Use Pin App feature or Guided Access to pin the App on device to prevent exiting.
Set password and pin to exit survey
Set up a secure password or pin for the team to exit the Kiosk Survey.
Hide Survey Exit Options
Use settings to hide Exit button from the Survey to enable exiting with a use of Gestures.
Set Android Surveys in Loop
Automatically restart the survey upon completion and run them in loop.
Turn on Survey Inactivity Timeout
For abandoned surveys, set an inactivity time out to reset surveys automatically.
OFFLINE KIOSK SURVEYS
Patchy Internet or no internet is no problem when you're using Zonka Feedback's Kiosk Survey App. Once setup, you can take feedback without WiFi.
Feedback and Responses stay stored in the Survey App and auto-sync when internet is connected.
Set up your Kiosk App at events, at quick service restaurants, at hotels and at any remote locations to get unattended feedback, without any worry of the internet.
SURVEY KIOSK DEVICE TRACKING
With real-time Device Tracking, you can remotely track current status, uptime, sync history, logged in user and more from your Zonka Feedback platform.
SURVEY REPORTS
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Easy to Set Up
Kiosk Surveys are very easy to set up with a no-code Survey Builder and simple settings to loop survey, pin survey app and exit settings.
Works on Android and iOS
Android Smartphones, Tablets, iPhones and iPads — all can be set up to take unattended feedback and surveys in Kiosk Mode.
On-premises, Real-time Feedback
Kiosk Survey Apps are great for taking feedback in-the-moment and on-premises and view responses in real-time.
Works with any Kiosk Mount & Stand
You can choose any type of device and place it on different kiosk mounts or stands to set up your Kiosk Survey App.
Customizable, good looking forms
Surveys can be fully customized to ask any questions, with logic and language, company branding, logo, themes and colors.
Completely unattended
Once set up and plugged into charger, the kiosk survey app can run completely unattended to take feedback.
Global Brands
Countries
Surveys per month
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Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.