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KIOSK SURVEY APP

Capture Feedback & Data with Kiosk Surveys

Turn your Android Tablets and iPads into an Offline Kiosk Survey App. Take Point of Sales feedback, Customer Service Feedback and capture leads from customers, without any staff assistance using Kiosk Surveys

Sign up now for free and start taking customer feedback in minutes!

  • Zonka Feedback G2 High Performer 2023
  • Zonka Feedback Best Est. ROI 2023
  • Zonka Feedback G2 High Performer Mid-Market 2023
  • Zonka Feedback Capterra Shortlist 2023
Kiosk Survey App Image
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KIOSK SURVEY APP USE CASES

Use Kiosk Survey App at various touchpoints

Customer Service 
Feedback

Set up Kiosk Surveys on Customer Service Desks to get feedback about Help Agents and Support Teams on-premises. 

Retail & Point of Sales
Feedback

Integrate Zonka Feedback Kiosk Survey App with your POS systems and set it up at billing counters to get retail feedback from customers. 

Patient Satisfaction
Feedback

With Kiosk Survey Tools set at reception, you can take feedback from outpatients and inpatients after their appointment or discharge. 

Event Lead 
Capture

Set up a Kiosk Survey App at events and conferences for capturing Contact Information & lead data without worrying about the internet. 

Kiosk Survey Builder

CREATING SURVEYS

Customize your Kiosk Surveys

Using a WYSIWYG Editor, create your Kiosk feedback forms and surveys in minutes.

  • smartphoneBuild Experiences

    Measure NPS, CES, and CSAT on kiosks. Conduct Surveys, Polls and Quizzes with a no-code survey builder. 

  • editDynamic Surveys

    Use survey redirection, answer piping, skip logic, hide logic, survey themes, language and more to create Dynamic Surveys. 

  • git-branch Choose Survey Orientation

    Set up your Kiosks in Portrait or Landscape mode based on the location with a simple setting. 

KIOSK MODE SETTINGS

Run unattended Kiosk Surveys

With quick Kiosk Mode Settings, turn your Android Devices and iPads into Kiosks without any technical know-how. 

  • lockPin Survey App

    Use the Pin App feature or Guided Access to pin the App on the Android Feedback Kiosk to prevent exiting.

  • keySet password & Pin to exit the survey

    Set up a secure password or pin for the team to exit the Kiosk Survey.

  • eye-offHide Survey Exit Options

    Use settings to hide Exit button from the Survey to enable exiting with a use of Gestures.

  • repeatSet Android Surveys in Loop

    Automatically restart the survey upon completion and run them in loop.

  • clockTurn on Survey Inactivity Timeout

    For abandoned surveys, set an inactivity time out to reset surveys automatically.

Kiosk Survey Offline Settings
Android survey kiosk (Tablet)

OFFLINE KIOSK SURVEYS

Take Feedback without WiFi with Kiosk Survey App

Patchy internet or no internet is no problem when you're using Zonka Feedback's Kiosk Survey App. Once set up, you can take feedback without WiFi.

 

Feedback and Responses stay stored in the Kiosk survey tool and auto-sync when the internet is connected. 

 

Set up your Kiosk App at events, quick service restaurants, hotels, and any remote or busy locations to gather unattended feedback, without any worry about the internet. 

SURVEY KIOSK DEVICE TRACKING

Remotely Track Survey Devices

With real-time Device Tracking, you can remotely track current status, uptime, sync history, logged in user and more from your Zonka Feedback platform. 

  • View Survey Kiosk Device's Current Status
  • Track Survey App's uptime 
  • View last logged in user on the Kiosk App
  • Get information about Device Battery 
  • Know if the device is currently being charged
  • View Response Logs and Sync History
  • Deactivate and remove unauthorized Kiosk Devices
Kiosk survey Device-Tracking-Android-and-iOS-min

SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

snapshot_report
Response Insights Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Response Inbox Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

response_inbox
Trends Report Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

text_analytics
snapshot_report response_insight location_insight team_performance_report response_inbox trends_report Analysis of kiosk feedback

VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

response_inbox for kiosk survey software

View Response Inbox View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter ResponsesFilter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag ResponsesTag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & ActionsAdd Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES, & CSATSegment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.

Manage ContactsManage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks

Benefits of Kiosk Survey Software

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Easy to Set Up 

Kiosk Surveys are very easy to set up with a no-code Survey Builder and simple settings to loop survey, pin survey app and exit settings. 

smartphone

Works on Android and iOS

Android Smartphones, Tablets, iPhones and iPads — all can be set up to take unattended feedback and surveys in Kiosk Mode. 

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On-premises, Real-time Feedback

Kiosk Survey Tools are great for taking feedback in the moment and on-premises and viewing responses in real-time. 

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Works with any Kiosk Mount & Stand

You can choose any type of device and place it on different kiosk mounts or stands to set up your Kiosk Survey App. 

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Customizable, good looking forms 

Surveys can be fully customized to ask any questions, with logic and language, company branding, logo, themes and colors. 

tablet

Completely unattended

Once set up and plugged into charger, the kiosk survey app can run completely unattended to take feedback. 

Frequently Asked Questions (FAQs)

What is a Kiosk Survey?

A Kiosk survey is a data collection method typically used in retail stores, hospitals, airports, restaurants, etc., to measure and improve customer satisfaction. It involves the setup of interactive kiosks or self-service stations on-premises. These kiosks allow customers to provide feedback, answer survey questions, and share their opinions about their experience. The primary goal of Kiosk surveys is to collect data directly from customers, helping businesses gather actionable insights that can be used to enhance customer satisfaction and improve the overall experience with your business or services.

What are the features of Kiosk Customer Feedback Tool?

Zonka Feedback Survey Kiosks App comes with useful features and ability to help you gain insights into customer experience with your brand. 

  1. Three major data collection modes:
    1. Kiosk Mode - Setup Tablet as Survey Kiosks allowing respondents to choose when they'd like to share feedback. 
    2. Face-to-Face Surveys - This method enables you to gather feedback offline by handing over the tablet to the customers, thus improving the response rate. 
    3. Mobile Forms - Mobile forms use digital form applications that run on smartphones or tablet devices and enable users to collect survey responses efficiently and send result back to the account or CRM. 
  2. Hide Survey Exit Options: While setting up Survey Kiosk, you would want the respondents to complete the survey without exiting. The app allows you to hide the options to exit survey and even use password protection to ensure that your Feedback Kiosks run without any interference. 
  3. Run Surveys at Remote Places: No Internet? No Worries! Zonka Feedback Kiosk app allows you to run on-premises feedback survey without Internet and collect responses in the device. Once you are online, those responses can be easily synced back to your account.
How do I collect responses from Kiosk Surveys?

To get started with Kiosk Surveys, login to your Zonka Feedback account. Then go to the "Manage" section and click on "Surveys." You can either choose from a pre-built templates or create one with your own branding like logo, background, themes, etc. You can choose from smiley faces survey, button choices, data collection forms, CX metrics (Net Promoter Score, Customer Satisfaction, Customer Effort Score), radio matrix, and so on. Once done, click on "Distribute" in the top menu and a select the Kiosk/App. Either Download Android App or iOS App and sign in. 

Now you can start collecting responses in your app via device securely without the need for active internet connection and sync back data to your account whenever you go online.

How much does Zonka Feedback Kiosk and Offline Customer Satisfaction Software cost?

You can get started with Zonka Feedback Kiosk Survey Software with a 7-day free trial. To know about the plans, you can explore our pricing page. 

What reporting capabilities do I have with Customer Feedback Kiosk App?

Zonka Feedback Kiosk Survey Tool offers you advance reporting capabilities to easily view, track, and analyze your survey responses. Here are a few abilities of reporting features you get with our survey software:

  1. Snapshot Report - Overview report to get quick summary and analysis of the responses.
  2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT).
  3. Location Insights - Analyse and compare performance and scores based on locations.
  4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
  5. Response Inbox - See all your feedback and survey responses in real-time with option to easily segment and apply filters.
  6. Trends Report - View and analyse how survey responses and metrics have changed over time.
  7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.
Can I set up Survey Kiosk App at multiple locations to collect feedback?

Yes, Zonka Feedback allows you run feedback survey and collect responses based on locations. You can set up survey Kiosks at multiple locations and segment the collected feedback based on your stores' locations. 

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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

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