Collect Customer Feedback with Kiosk Surveys

A Kiosk survey is a data collection method typically used in retail stores, hospitals, airports, restaurants, etc., to measure and improve customer satisfaction. It involves the setup of interactive kiosks or self-service stations on-premises. These kiosks allow customers to provide feedback, answer survey questions, and share their opinions about their experience. The primary goal of Kiosk surveys is to collect data directly from customers, helping businesses gather actionable insights that can be used to enhance customer satisfaction and improve the overall experience with your business or services.

Zonka Feedback Survey Kiosks App comes with useful features and ability to help you gain insights into customer experience with your brand. 

1. Three major data collection modes:
   1. Kiosk Mode - Setup Tablet as Survey Kiosks allowing respondents to choose when they'd like to share feedback. 
   2. Face-to-Face Surveys - This method enables you to gather feedback offline by handing over the tablet to the customers, thus improving the response rate. 
   3. Mobile Forms - Mobile forms use digital form applications that run on smartphones or tablet devices and enable users to collect survey responses efficiently and send result back to the account or CRM. 
2. Hide Survey Exit Options: While setting up Survey Kiosk, you would want the respondents to complete the survey without exiting. The app allows you to hide the options to exit survey and even use password protection to ensure that your Feedback Kiosks run without any interference. 
   
3. Run Surveys at Remote Places: No Internet? No Worries! Zonka Feedback Kiosk app allows you to run on-premises feedback survey without Internet and collect responses in the device. Once you are online, those responses can be easily synced back to your account.

To get started with Kiosk Surveys, login to your Zonka Feedback account. Then go to the "Manage" section and click on "Surveys." You can either choose from a pre-built templates or create one with your own branding like logo, background, themes, etc. You can choose from smiley faces survey, button choices, data collection forms, CX metrics (Net Promoter Score, Customer Satisfaction, Customer Effort Score), radio matrix, and so on. Once done, click on "Distribute" in the top menu and a select the Kiosk/App. Either Download Android App or iOS App and sign in. 

Now you can start collecting responses in your app via device securely without the need for active internet connection and sync back data to your account whenever you go online.

You can get started with Zonka Feedback Kiosk Survey Software with a 7-day free trial. To know about the plans, you can explore our pricing page. 

Zonka Feedback Kiosk Survey Tool offers you advance reporting capabilities to easily view, track, and analyze your survey responses. Here are a few abilities of reporting features you get with our survey software:

1. Snapshot Report - Overview report to get quick summary and analysis of the responses.
2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT).
3. Location Insights - Analyse and compare performance and scores based on locations.
4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
5. Response Inbox - See all your feedback and survey responses in real-time with option to easily segment and apply filters.
6. Trends Report - View and analyse how survey responses and metrics have changed over time.
7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

Yes, Zonka Feedback allows you run feedback survey and collect responses based on locations. You can set up survey Kiosks at multiple locations and segment the collected feedback based on your stores' locations.