Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝
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KIOSK SURVEY APP
Turn your Android Tablets and iPads into an Offline Kiosk Survey App. Take Point of Sales feedback, Customer Service Feedback and capture leads from customers, without any staff assistance using Kiosk Surveys
Sign up now for free and start taking customer feedback in minutes!
KIOSK SURVEY APP USE CASES
Set up Kiosk Surveys on Customer Service Desks to get feedback about Help Agents and Support Teams on-premises.
Integrate Zonka Feedback Kiosk Survey App with your POS systems and set it up at billing counters to get retail feedback from customers.
With Kiosk Survey Tools set at reception, you can take feedback from outpatients and inpatients after their appointment or discharge.
Set up a Kiosk Survey App at events and conferences for capturing Contact Information & lead data without worrying about the internet.
CREATING SURVEYS
Using a WYSIWYG Editor, create your Kiosk feedback forms and surveys in minutes.
Build Experiences
Measure NPS, CES, and CSAT on kiosks. Conduct Surveys, Polls and Quizzes with a no-code survey builder.
Dynamic Surveys
Use survey redirection, answer piping, skip logic, hide logic, survey themes, language and more to create Dynamic Surveys.
Choose Survey Orientation
Set up your Kiosks in Portrait or Landscape mode based on the location with a simple setting.
KIOSK MODE SETTINGS
With quick Kiosk Mode Settings, turn your Android Devices and iPads into Kiosks without any technical know-how.
Pin Survey App
Use the Pin App feature or Guided Access to pin the App on the Android Feedback Kiosk to prevent exiting.
Set password & Pin to exit the survey
Set up a secure password or pin for the team to exit the Kiosk Survey.
Hide Survey Exit Options
Use settings to hide Exit button from the Survey to enable exiting with a use of Gestures.
Set Android Surveys in Loop
Automatically restart the survey upon completion and run them in loop.
Turn on Survey Inactivity Timeout
For abandoned surveys, set an inactivity time out to reset surveys automatically.
OFFLINE KIOSK SURVEYS
Patchy internet or no internet is no problem when you're using Zonka Feedback's Kiosk Survey App. Once set up, you can take feedback without WiFi.
Feedback and Responses stay stored in the Kiosk survey tool and auto-sync when the internet is connected.
Set up your Kiosk App at events, quick service restaurants, hotels, and any remote or busy locations to gather unattended feedback, without any worry about the internet.
SURVEY KIOSK DEVICE TRACKING
With real-time Device Tracking, you can remotely track current status, uptime, sync history, logged in user and more from your Zonka Feedback platform.
SURVEY REPORTS
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Easy to Set Up
Kiosk Surveys are very easy to set up with a no-code Survey Builder and simple settings to loop survey, pin survey app and exit settings.
Works on Android and iOS
Android Smartphones, Tablets, iPhones and iPads — all can be set up to take unattended feedback and surveys in Kiosk Mode.
On-premises, Real-time Feedback
Kiosk Survey Tools are great for taking feedback in the moment and on-premises and viewing responses in real-time.
Works with any Kiosk Mount & Stand
You can choose any type of device and place it on different kiosk mounts or stands to set up your Kiosk Survey App.
Customizable, good looking forms
Surveys can be fully customized to ask any questions, with logic and language, company branding, logo, themes and colors.
Completely unattended
Once set up and plugged into charger, the kiosk survey app can run completely unattended to take feedback.
A Kiosk survey is a data collection method typically used in retail stores, hospitals, airports, restaurants, etc., to measure and improve customer satisfaction. It involves the setup of interactive kiosks or self-service stations on-premises. These kiosks allow customers to provide feedback, answer survey questions, and share their opinions about their experience. The primary goal of Kiosk surveys is to collect data directly from customers, helping businesses gather actionable insights that can be used to enhance customer satisfaction and improve the overall experience with your business or services.
Zonka Feedback Survey Kiosks App comes with useful features and ability to help you gain insights into customer experience with your brand.
To get started with Kiosk Surveys, login to your Zonka Feedback account. Then go to the "Manage" section and click on "Surveys." You can either choose from a pre-built templates or create one with your own branding like logo, background, themes, etc. You can choose from smiley faces survey, button choices, data collection forms, CX metrics (Net Promoter Score, Customer Satisfaction, Customer Effort Score), radio matrix, and so on. Once done, click on "Distribute" in the top menu and a select the Kiosk/App. Either Download Android App or iOS App and sign in.
Now you can start collecting responses in your app via device securely without the need for active internet connection and sync back data to your account whenever you go online.
You can get started with Zonka Feedback Kiosk Survey Software with a 7-day free trial. To know about the plans, you can explore our pricing page.
Zonka Feedback Kiosk Survey Tool offers you advance reporting capabilities to easily view, track, and analyze your survey responses. Here are a few abilities of reporting features you get with our survey software:
Yes, Zonka Feedback allows you run feedback survey and collect responses based on locations. You can set up survey Kiosks at multiple locations and segment the collected feedback based on your stores' locations.
Global Brands
Countries
Surveys per month
Copyright © 2023 - Zonka Technologies Pvt. Ltd.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.