Use Zonka Feedback’s iOS and Android Survey App on iPads, Android Tablets, iPhones, Smartphones, and Kiosks to take feedback and do surveys on-premises.
Set up your feedback devices and kiosks and track their uptime, current status, and usage remotely.
Kiosk Surveys are left unmanned and it’s important for them to restart automatically after someone fills up the survey or if someone abandons the survey midway so the survey is ready for the next user.
Do this easily with Zonka Feedback. Set Survey Inactivity timeout and Survey Restart time to ensure your Kiosk Survey is always ready and needs no managing.
Patchy and unreliable WiFi? No worries. Zonka Feedback Offline Survey App saves data in devices and syncs automatically when it detects a stable Internet connection. No settings or interventions required.
Get insightful survey reports instantly and take data-driven business decisions.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores..
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
See your feedbacks and survey responses in real-time with CX Metrics (NPS, CES and CSAT) in your Response Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
Integrate Zonka Feedback to tools and Software you use. Set up Zonka Feedback APIs & Webhooks and sync feedback to your favorite tools enabling workflows and quick action.
In the Response Inbox, Tag Responses based on their theme, add Tasks for team members and take action to Close the Feedback Loop