Use Zonka Feedback’s iOS and Android Survey App on iPads, Android Tablets, iPhones, Smartphones, and Kiosks to take feedback and do surveys on-premises.
Set up your feedback devices and kiosks and track their uptime, current status, and usage remotely.
Kiosk Surveys are left unmanned and it’s important for them to restart automatically after someone fills up the survey or if someone abandons the survey midway so the survey is ready for the next user.
Do this easily with Zonka Feedback. Set Survey Inactivity timeout and Survey Restart time to ensure your Kiosk Survey is always ready and needs no managing.
Patchy and unreliable WiFi? No worries. Zonka Feedback Offline Survey App saves data in devices and syncs automatically when it detects a stable Internet connection. No settings or interventions required.
Get insightful survey reports instantly and take data-driven business decisions.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores..
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
See your feedbacks and survey responses in real-time with CX Metrics (NPS, CES and CSAT) in your Response Inbox. Filter your Responses, add Tags to identify themes, search by Name, Comments and more.
Integrate Zonka Feedback to tools and Software you use. Set up Zonka Feedback APIs & Webhooks and sync feedback to your favorite tools enabling workflows and quick action.
In the Response Inbox, Tag Responses based on their theme, add Tasks for team members and take action to Close the Feedback Loop
Zonka Feedback Survey App can be used for Offline Surveys on any Android and iOS device like Andorid Tablets, Smartphones, iPads and iPhones. You can download the Survey App on these devices, log into your account (so your surveys download the first time) and then use the device offline to capture feedback on-the-go or set them up as kiosks for on-premises feedback. The Survey App can save data for weeks in the Offline mode and Responses can be synced automatically once Internet is connected.
Yes, with the Survey App, you can take feedback without WiFi or Internet. The app stores all the responses locally in the device you use and automatically syncs the responses once Internet is connected.
You can continue using Offline Surveys without WiFi and Internet for weeks together. Zonka Feedback supports taking responses in Offline Mode for You can continue doing surveys without WiFi in Offline mode as long as you don’t need to sync the feedback data and as long as the memory of your device supports saving more data. However, it is a healthier practice to keep it for less than a month and connect to the internet so that your feedback data gets synced timely.
For syncing your Offline Survey Responses to your dashboard you just need to connect your Feedback device to the internet. The Offline Survey App automatically syncs all the responses once WiFi is connected to the device. You can also manually trigger the sync by clicking on the 'Sync to Server' button on your App Dashboard.
You can create, customize and edit your Offline Surveys at any time using the Survey Builder on the Zonka Feedback Web Dashboard. While creating and customizing your Surveys, you can -
Zonka Feedback’s advanced survey and feedback reporting tool enables you to view and analyze all customer responses. It provides you a quick overview of your account and a summary of all the responses and latest responses.
In order to view the survey responses and reports, just log into your Web Dashboard on your browser, navigate to surveys by selecting the ‘Manage’ option and you will be taken to the list of surveys. There, you can select the survey for which you want to see the responses.
From there, you can apply the filters and view your reports as per your requirements.
Types of Survey Reports you can see in Zonka Feedback Survey App are:
By default, the surveys created by Zonka Feedback are in the English language. For creating and running multilingual surveys, you can easily add the languages in your surveys while in the Survey Builder, add the translations and your multilingual surveys will be ready. You can also choose the way the customers should be able to view and switch between languages - through a Language selection screen or a button in the Survey.
When Customers view the Surveys, they can choose which language they'd like to respond to the Survey in.
Yes, Zonka Feedback Survey App has a lot of features and settings that make it very easy and effective for you to set up your Feedback Devices in Kiosk Mode. These include:
Yes, Zonka Feedback supports smileys (emoticons), stars, hearts and circle ratings if you want to use icon-based rating for your Surveys. You can choose any of them while creating your survey. You can also add your own icons as smileys for rating-based questions.