Collect On-Site Feedback with Survey App, Kiosks, and In-Person Surveys

The advantages of Offline Survey Methods lie in their ability to collect survey data effectively using mobile devices, kiosk mode, and offline data collection. These methods allow you to collect audience feedback in various scenarios, including areas with limited connectivity or where internet access is unreliable while ensuring good data quality. Offline survey methods are particularly advantageous when you need to ensure accurate data collection without depending on an online connection, making them highly versatile to conduct research and data collection purposes.

There are plenty benefits of using Offline Survey App including:

1. Employee & Customer Feedback- Create custom feedback forms to capture customer and employee feedback on-premises and measure CX metrics (NPS, CSAT, CES).
2. Data Collection- Collect data with custom forms on iPads, Android Tablets, Smartphones, and iPhones event at remote locations.
3. Lead Capture - Create contact forms and capture leads using Offline Survey App at events, exhibitions, conferences, and trade shows.
4. Market Research - Create detailed research forms to conduct field surveys.

You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page.

To get started with free offline survey, first login to your Zonka Feedback account. Then go to "Manage" section and click on "Surveys." Now choose from a pre-built survey template or create and customize your own. Once done, go to "Distribute" in the top menu and select App/Kiosk. You can either Download iOS App or Android App and sign in. 

Now you can start collecting responses in your app via device. Zonka Feedback Offline Survey App allows you to securely collect data without an active internet connection. Responses get synced back to your account as soon as you go online.

Zonka Feedback Kiosk Survey Tool offer the following features for a mobile friendly survey experience:

1. There are three Data Collection modes to conduct surveys:
   
   • Kiosk Mode - Setup your Tablet as Kiosk survey station which allows respondents to choose when they'd like to fill survey.
   • Face-to-Face Surveys - Use this offline mode by handing over. the tablet to the customers for filling up the survey.
   • Mobile Forms - Mobile forms enable the use of digital form applications that function on smartphones or tablet devices. They allow users to collect the data using physical devices and send the results back to the source.
2. Hide Survey Exit Options: While setting up offline devices for surveys, you wouldn't want people to exit the survey screen. and fill out the entire survey. The platform allows you to hide all the options to exit surveys. and password protect them. to ensure the kiosk or mobile device you have set up runs on its own without any kind of interference for collecting feedback seamlessly. 
3. Run Field Surveys Offline: Zonka Feedback offers Smartsurvey's offline service which makes it easy to continue surveys and collecting feedback without WiFi to measure customer satisfaction, unlike Online Surveys where internet connection required. With offline form submissions, the data is synced automatically once the internet is connected.

Yes, you can fully customise the offline surveys. You can add your own logo, background, personalise questions and rating scales to best reflect your brand.

Also, the platform gives you an option to add multimedia elements in your surveys to gather feedback and measure customer satisfaction.

Yes, Zonka Feedback allows you to collect feedback responses, gather data like CX metrics and segment them based on locations and devices. 

Zonka Feedback Offline Survey Tool offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our email survey software:

1. Snapshot Report - Overview report to get quick summary and analysis of the responses.
2. Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT).
3. Location Insights - Analyse and compare performance and scores based on locations.
4. Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
5. Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.
6. Trends Report - View and analyse how survey responses and metrics have changed over time.
7. Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.

In order to get good survey response in offline mode, there are a few things you can take care of. For starters, you can white-label your surveys. Also, use a good subject line that catches the interest of the recipient. Most importantly, you need to have the right survey placement for example in washrooms, at the checkout counter of retail stores, etc. To ensure that the customer fill the survey, create engaging surveys and embed the first question (important CX metric or other relevant question), turn on partial submissions.

You can easily set up and distribute Offline Surveys across your devices. Firstly, create and customize your offline survey with relevant questions. Then select the device - Android or iOS- to enable surveys on your device and sync data in real-time when connected to internet.