Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝

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OFFLINE SURVEY APP

Survey App to capture data offline using Tablets & Mobile Devices

Capture feedback anywhere with beautiful surveys on Offline Survey App using iPads, Android Tablets, iPhones, Smartphones and Kiosks, and monitor results in real-time.

Sign up now for free and start taking customer feedback in minutes!

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  • Zonka Feedback G2 High Performer 2023
  • Zonka Feedback Best Est. ROI 2023
  • Zonka Feedback G2 High Performer Mid-Market 2023
  • Zonka Feedback Capterra Shortlist 2023
Survey App-min

10 million+ Surveys | 2,000+ Businesses | 30+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

Use Offline Survey App to capture feedback, leads and do market research

Employee & Customer Feedback

Create custom feedback forms to capture customer and employee feedback on-premises and measure metrics like NPS, CES and CSAT. 

Data
Collection

Collect data with custom forms on Android Tablets, iPads, Smartphones and iPhones on-the-go and at remote locations. 

Lead
Capture

Create contact forms and capture leads using the Offline Survey App at events, exhibitions, conferences and trade shows.

Market
Research

Ditch paper research and create detailed research forms to conduct field surveys and do market research with the Survey App. 

SURVEY APP CHANNELS

Ways to use Survey App for your business

Run surveys and take feedback on premises, using iPads, Android Tablets and Kiosks. Do on-the-go market research and field surveys on mobile devices, smartphones and iPhones with an Offline Survey App. 

tablet iOS Surveys

Take on-premises feedback using iPad Survey App on iPads and iPhones.

iPad Surveys
tablet Android Surveys

Turn your Android Tablet and Smartphone to Feedback Devices and get real-time feedback.

Android Survey App
monitor-new Kiosk Surveys

Turn touchscreen tablets and iPads to Kiosk Feedback Devices to take unattended feedback.

offline
wifi off Offline Surveys

With Offline Survey App, run surveys without WiFi. Feedbacks sync automatically.

Offline Kiosk Survey App-min
phone Smartphone & iPhone Surveys

Running forms and surveys on-the-go? Use your Android Smartphone and iP

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iPad Surveys Android Survey App offline Offline Kiosk Survey App location_insight_new
Survey Builder-1-min

CREATING SURVEYS

Build and customize Surveys with no technical knowledge

With a WYSIWYG Survey Editor, create fully customized white-labeled surveys within minutes.

  • Unlimited surveys with unlimited questions
  • Choose from 30+ Question Types
  • Measure CX Metrics — NPS, CES, CSAT
  • Add images and videos to your questions
  • White-labeled surveys with logo, background
  • Edit survey design and choose survey themes
  • Add your survey in multiple languages 

SURVEY LOGIC & ANSWER PIPING

Make your Surveys Dynamic & Engaging

  • Use Skip Logic to skip survey screens based on question choices
  • With Hide Logic in surveys, hide survey screens based on question choices
  • Insert answers from previous questions using Answer Piping
Survey Builder Logic
offline survey

OFFLINE SURVEYS

Collect Data Offline. Sync Automatically.

Patchy and unreliable WiFi? No worries.

 

With Zonka Feedback's Offline Survey App you can take feedback without WiFi. The Survey App saves data in devices and syncs automatically when it detects a stable Internet connection. No settings or interventions required.

KIOSK SURVEY APP

Take unattended feedback with Kiosk Survey App

Turn your touchscreen devices to Kiosk Survey and Feedback Devices. 

  • Use Android and iOS Devices as Kiosks
  • Pin Survey App on tablet to lock the app 
  • Add password or pin lock to exit app
  • Loop Survey to restart upon completion 
  • Display inactivity timeout popup
  • Automatically reset survey if abandoned
Kiosk Survey App-min

SURVEY APP CHANNELS

Ways to use Survey App for your business

Run surveys and take feedback on premises, using iPads, Android Tablets and Kiosks. Do on-the-go market research and field surveys on mobile devices, smartphones and iPhones with an Offline Survey App. 

iOS Surveys

Take on-premises feedback using iPad Survey App on iPads and iPhones.

iPad Surveys
Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

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Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

response_inbox
Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

text_analytics
snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics

SURVEY REPORTS

Reporting

Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.

Snapshot Report

This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.

snapshot_report
Response Insights

Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)

response_insight
Location Insights

Have multiple locations? Analyze and compare their performance and scores.

location_insight
Team Performance Report

With this get analysis and comparison of team member performance on each question and metrics.

team_performance_report
Response Inbox

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

response_inbox
Trends Report

View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.

trends_report
Text Analytics

Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.

text_analytics
snapshot_report response_insight location_insight team_performance_report response_inbox trends_report text_analytics

VIEW RESPONSES

Unified Response Inbox

With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.

response_inbox

View Response Inbox

View all feedback and responses in a Collaborative Response Inbox.

Filter Responses

Use Date, Response Choices, Contact Attributes, Variables to filter.

Tag Responses

Add Tags to responses. Flag them or mark them as urgent.

Add Tasks & Actions

Create tasks for team, take action and close the feedback loop.

Segment by NPS, CES & CSAT

View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments. 

Manage Contacts

See Contacts with Responses & Attributes. Track Contact Activity.

INTEGRATIONS

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

Know more about Integrations 
  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks

Survey App Features

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Customize Surveys

Pick from NPS, CES, CSAT, rating scales, drop downs, comment boxes & more!

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Unlimited Survey Responses

Get unlimited responses on tablets and mobile phones using survey app.

tablet

iOS & Android Tablet Survey App

Survey App that seamlessly works on both iOS and Android devices.

wifi off

Capture Data Offline, without WiFi

No WiFi is no problem! Capture data without WiFi and sync later anytime.

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Instant Alerts and Notifications

Get real-time Email, SMS and Slack Alerts for new and low feedback.

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Real-time Responses & Reports

View responses and reports in real-time on the survey app dashboard.

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NPS, CSAT and CES Analysis

View detailed analysis on customer loyalty, satisfaction and ease of working with you.

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Feedback Management, Close the Loop

Easily manage feedback, collaborate with the team and take action to close feedback.

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APIs, Web Hooks and Integrations

Get out-of-the-box integration with Zapier, Twilio, Plivo, custom APIs & more.

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Multi-Chain, Location Management

Setup multiple locations. View location-based cumulative & comparative reports.

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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

Start building stronger customer relationships today

  • Setup in Minutes
  • Get started free
  • No credit card required

Zonka Feedback

Powerful Customer Surveys & Product Feedback Platform. Create and customize stunning surveys and feedback forms and measure CX metrics like NPS, CES and CSAT. Take feedback on multiple channels - In-Product, In-App, Email, SMS, Website, Kiosks and Tablets. Run CX Automation with Workflows, Auto Responders and Auto Tagging.

Get real-time reports, insightful analytics and alerts. Take action to close the feedback loop.

android feedback app iPhone & iPad feedback app

Feedback Software

Top Features

Ways to take Feedback

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Useful Resources

Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.

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