Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝
OFFLINE SURVEY APP
Capture feedback anywhere with beautiful surveys on Offline Survey App using iPads, Android Tablets, iPhones, Smartphones and Kiosks, and monitor results in real-time.
Sign up now for free and start taking customer feedback in minutes!
Create custom feedback forms to capture customer and employee feedback on-premises and measure metrics like NPS, CES and CSAT.
Collect data with custom forms on Android Tablets, iPads, Smartphones and iPhones on-the-go and at remote locations.
Create contact forms and capture leads using the Offline Survey App at events, exhibitions, conferences and trade shows.
Ditch paper research and create detailed research forms to conduct field surveys and do market research with the Survey App.
SURVEY APP CHANNELS
Run surveys and take feedback on premises, using iPads, Android Tablets and Kiosks. Do on-the-go market research and field surveys on mobile devices, smartphones and iPhones with an Offline Survey App.
Take on-premises feedback using iPad Survey App on iPads and iPhones.
Turn your Android Tablet and Smartphone to Feedback Devices and get real-time feedback.
Turn touchscreen tablets and iPads to Kiosk Feedback Devices to take unattended feedback.
With Offline Survey App, run surveys without WiFi. Feedbacks sync automatically.
Running forms and surveys on-the-go? Use your Android Smartphone and iP
CREATING SURVEYS
With a WYSIWYG Survey Editor, create fully customized white-labeled surveys within minutes.
SURVEY LOGIC & ANSWER PIPING
OFFLINE SURVEYS
Patchy and unreliable WiFi? No worries.
With Zonka Feedback's Offline Survey App you can take feedback without WiFi. The Survey App saves data in devices and syncs automatically when it detects a stable Internet connection. No settings or interventions required.
KIOSK SURVEY APP
Turn your touchscreen devices to Kiosk Survey and Feedback Devices.
SURVEY APP CHANNELS
Run surveys and take feedback on premises, using iPads, Android Tablets and Kiosks. Do on-the-go market research and field surveys on mobile devices, smartphones and iPhones with an Offline Survey App.
Take on-premises feedback using iPad Survey App on iPads and iPhones.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
SURVEY REPORTS
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Customize Surveys
Pick from NPS, CES, CSAT, rating scales, drop downs, comment boxes & more!
Unlimited Survey Responses
Get unlimited responses on tablets and mobile phones using survey app.
iOS & Android Tablet Survey App
Survey App that seamlessly works on both iOS and Android devices.
Capture Data Offline, without WiFi
No WiFi is no problem! Capture data without WiFi and sync later anytime.
Instant Alerts and Notifications
Get real-time Email, SMS and Slack Alerts for new and low feedback.
Real-time Responses & Reports
View responses and reports in real-time on the survey app dashboard.
NPS, CSAT and CES Analysis
View detailed analysis on customer loyalty, satisfaction and ease of working with you.
Feedback Management, Close the Loop
Easily manage feedback, collaborate with the team and take action to close feedback.
APIs, Web Hooks and Integrations
Get out-of-the-box integration with Zapier, Twilio, Plivo, custom APIs & more.
Multi-Chain, Location Management
Setup multiple locations. View location-based cumulative & comparative reports.
Global Brands
Countries
Surveys per month
Zonka Feedback is an omnichannel survey app enabling you to use CX metrics like Net Promoter Score (NPS Surveys), CES & CSAT to gather actionable feedback.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
Powerful Customer Surveys & Product Feedback Platform. Create and customize stunning surveys and feedback forms and measure CX metrics like NPS, CES and CSAT. Take feedback on multiple channels - In-Product, In-App, Email, SMS, Website, Kiosks and Tablets. Run CX Automation with Workflows, Auto Responders and Auto Tagging.
Get real-time reports, insightful analytics and alerts. Take action to close the feedback loop.
Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld.
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