Collect On-Site Feedback with Offline Survey App, Kiosks, and In-Person Surveys

Turn your Android or iOS devices into feedback terminals. Powerful offline survey app for customer feedback, kiosk surveys, market research, and inspections. Design stunning surveys in minutes, download the app, and get started!

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Collect Feedback Anywhere

Collect responses offline at events, remote locations, or stores using an offline survey app, no internet connection needed.

Run Survey on Kiosks & Tablets

Use kiosk mode on a tablet or mobile device for collecting data, customer feedback, employee insights, and visitor surveys.

Conduct Field Surveys

Perform market research, healthcare assessments, or customer surveys in offline mode, storing survey data until online.

Sync Data Automatically

Responses collected offline automatically sync when the mobile device reconnects to the internet, preventing data loss.

Customize for All Use Cases

Create engaging surveys with a drag-and-drop builder, conditional logic, multilingual support, and diverse question types.

Capture Rich Data Beyond Text

Collect multimedia responses, including images, GPS, voice recordings, and signatures using a tablet or mobile device.

Enhance Survey Efficiency

Automate survey data collection, reduce manual entry, and enable real-time tracking for survey responses and reports.

Ensure Secure Data Collection

Prevent data loss with encrypted storage, GDPR & HIPAA compliance, role-based access, and secure survey responses.

Offline Survey Software

Start Collecting On-Premise Data Anywhere, Anytime

The easiest offline survey software with an intuitive survey app to create, distribute, and automate data collection, even without a stable internet connectivity.

Create Stunning Surveys Effortlessly, Faster with AI!

Design engaging, branded surveys in minutes! Command AI or utilize expert templates to create smart surveys, ask follow-up questions and run multi-lingual surveys.

Works without the Internet! Auto-syncs when Connected!

Effortlessly collect data without constant internet access. Use a survey app that saves responses on your device and will auto-sync as soon as you're back online!

Collect Feedback with Kiosk, Face-to-Face, and Field Surveys

Kiosk

Mobile Forms

Face-to-face surveys

Set up dedicated feedback kiosks in physical locations like hotels, hospitals, and restaurants. Users can submit responses via touchscreens for instant feedback.

Get Started with Kiosk Surveys ➝ Offline survey app- kiosk

Create and share mobile-friendly forms to collect survey responses from users on smartphones and tablets, ensuring seamless participation.

Get Started with Mobile Forms ➝ Offline survey app- Mobile Forms-2

AI Analytics

Uncover Hidden Opportunities with AI Analytics

Collect customer feedback effortlessly and let AI analytics uncover hidden patterns, sentiments, and trends. Gain deep insights into customer emotions, recurring themes, and areas needing attention—all with zero manual effort.

Sentiment & Customer Emotion Analysis
Themes and Entity Detection
Urgency & Intent-Based Routing
Automatic Feedback Tagging

Get Started

Workflow Designer

Proactive Customer Service with Automated Feedback Routing

Automate workflows to route alerts to frontline teams in real time, enabling them to deliver proactive service before customers leave. Trigger instant notifications for low ratings, ensuring quick action to resolve issues and prevent churn.

Real-time alerts for Frontline teams
Email, SMS, Slack, and MS Teams Alerts
Workflow Designer for Custom Automation

Learn More

Closing the Feedback Loop

Take Action Faster with AI-driven Response Inbox

Turn feedback into action with Zonka Feedback's intuitive and collaborative response inbox. Manage responses collected in offline mode, assign tasks to team members, and respond once data syncs. Address negative feedback, follow up with neutral respondents, and turn satisfied customers into loyal advocates.

Case Management

Track and resolve customer issues and frontline concerns efficiently. Use offline survey responses to create cases and tickets, ensuring no feedback goes unnoticed—even from remote locations or offline environments.

Closed-Loop Workflows

Automate actions based on customer feedback. Set up automated triggers for follow-ups, send alerts when a response requires attention, and streamline workflows to close the feedback loop faster.

Customer Interaction

Engage customers by responding to their feedback directly. Send emails, SMS, or WhatsApp messages to acknowledge concerns, request more details, or offer resolutions—all from one platform.

Team Collaboration

Ensure your team stays informed with real-time alerts when feedback is collected. Assign tasks, add notes, escalate issues, and integrate with external ticketing systems to keep everyone aligned on follow-ups.

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

Explore all Integrations

Salesforce

Integrate feedback seamlessly into Salesforce to personalize customer journeys, predict churn, and drive growth with actionable insights.

Zendesk

Sync real-time customer feedback and tickets in Zendesk to ensure faster resolutions and improved support experiences.

Freshdesk

Collect and sync feedback directly into Freshdesk, empowering your support team with actionable insights for better service.

HubSpot

Automate feedback collection and contact management in HubSpot to monitor customer health and improve satisfaction scores.

Intercom

Engage customers directly in Intercom Messenger by sending targeted surveys, in custom bots, via emails, and in posts.

Jira

Integrate user feedback into Jira, automatically creating tickets to streamline issue tracking and product development.

MS Teams

Capture feedback within MS Teams to drive collaboration and quickly address customer concerns with integrated insights.

 Powerful Offline Survey Software

Everything you need to Improve Customer Experience

Zonka Feedback offers powerful survey software to build and scale customer surveys. Collect and measure CX data, get real-time insights, and automate closing the feedback loop.

Location-based CX

View leaderboards and reports by location. Identify regional performance and areas for improvement

Frontline CX

Evaluate the performance of individual frontline staff to enhance customer experience and recognize top performers.

Multi-lingual Surveys

Send surveys in over 30 languages or use AI translate to gather feedback from a global audience.

Advanced Offline Survey Control

Customize form layouts for kiosk, face-to-face, and mobile forms, set survey timeout for prolonged inactivity, and refresh surveys for continuous feedback collection. Capture unattended feedback with kiosk mode and prevent tampering with devices with password protection.

Device Tracking

Track device performance, usage, and data collection activities to ensure optimal operation and accurate data gathering across your offline feedback programs.

Device Logs

Access detailed records of device usage, survey completions, and operational status to uphold high standards of data integrity and system reliability in offline environments.

ipad device tracking- grid image- small-2

Out-of-the-Box Reporting

Zero configuration, ready-made reporting for quick insight. Access Snapshots, key metric analysis, trends analysis, sentiment analysis, and more. Get instant reports based on specific locations and agents.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

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Case Studies

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RIPE NCC Transforms Member Support Process with Zonka Feedback

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Offline Survey Use Cases

Offline Survey Apps for Instant, Actionable Insights Across Industries

Seamlessly gather real-time feedback, even without the internet. Whether in healthcare, retail, hospitality, or events, capture insights effortlessly to enhance experiences, optimize services, and make data-driven decisions—anytime, anywhere.

Hospitals and Clinics

Collect real-time patient feedback to improve healthcare services, enhance patient experiences, and ensure better care —directly through kiosk surveys, tablets, or mobile devices.

Retail Stores

Capture customer opinions at checkout with offline kiosk surveys or in-person feedback, helping stores optimize service quality, shopping experiences, and overall customer satisfaction.

Restaurants and Cafes

Gather instant diner feedback to refine menu offerings, enhance service, and improve overall customer experience—even in areas with no internet connectivity.

Hotels and Resorts

Collect real-time guest feedback during their stay using survey terminals, kiosks, or mobile devices, ensuring superior experiences and personalized service improvements.

Airports

Monitor traveler experiences on-site with offline feedback kiosks, helping airport authorities enhance services, facilities, and overall passenger satisfaction.

Banks

Obtain immediate customer insights at ATMs, service desks, or teller counters using offline surveys to improve banking experiences, queue management, and service delivery.

Museums and Galleries

Engage visitors with interactive offline surveys, capturing opinions on exhibits, installations, and overall experiences to enhance future displays and visitor engagement.

Events and Conferences

Measure attendee satisfaction on-site with offline surveys and have data automatically sync, collecting insights for improving speaker sessions, event experience, and future planning.

Educational Institutions

Collect real-time student and parent feedback during events or visits using survey terminals, kiosks, or mobile devices, ensuring superior experiences and personalized service.

FAQs

Frequently Asked Questions

What is an offline survey app, and how does it work?

An offline survey app allows you to collect survey responses even without an internet connection. It works by storing responses securely on the device (tablet or mobile) while offline and then automatically syncing the data to the cloud once the device reconnects to the internet. This ensures you never lose valuable feedback, even in remote locations or places with poor connectivity.

Can I run surveys on kiosks and tablets?

Yes, the offline survey app helps in gathering customer feedback with kiosk mode, allowing you to run self-service surveys on tablets and mobile devices. This is perfect for:

Customer feedback stations in stores, hotels, and restaurants
Event feedback at conferences, trade shows, and exhibitions
Employee feedback terminals in workplaces
Healthcare and patient experience surveys in hospitals and clinics

The auto-restart feature ensures that after one respondent completes a survey, the app resets for the next user, making data collection continuous and seamless.

How does data syncing work in offline mode?

When surveys are completed offline, responses are stored securely on the device until an internet connection is available. Once reconnected, the app automatically syncs the collected responses with the dashboard, ensuring that all feedback is updated in real time without manual intervention.

What types of surveys can I conduct using the offline survey app?

You can conduct various types of offline surveys, including:

Customer Feedback Surveys – Collect insights at retail stores, hotels, or restaurants.
Employee Engagement Surveys – Conduct HR assessments and internal feedback.
Market Research & Field Surveys – Gather consumer preferences, demographic data, and trends.
Healthcare & Patient Experience Surveys – Capture real-time patient feedback without requiring internet access.
Event Feedback Surveys – Get attendee feedback instantly at exhibitions and conferences.
Education & Training Surveys – Use offline forms for student assessments and learning experience feedback.

The app supports multiple question types, including ratings, multiple-choice, open-ended responses, and Net Promoter Score (NPS) surveys.

How can I use the offline survey app for frontline performance tracking and leaderboards?

The offline survey app allows businesses to track frontline performance by collecting real-time feedback from customers, employees, or field teams—even without an internet connection. Once synced, you can:

Monitor individual and team performance based on customer ratings and survey responses.
Set up leaderboards to rank employees, service agents, or locations based on feedback scores.
Identify top performers and recognize them for outstanding service.
Pinpoint areas for improvement by analyzing low scores and negative feedback.
Compare performance across multiple locations to ensure consistent service quality.

With real-time analytics, trend tracking, and automated reporting, businesses can use survey data to drive engagement, improve frontline efficiency, and enhance customer experiences.

Does the offline survey app support conditional logic?

Yes, conditional logic enables you to create dynamic, personalized surveys based on respondent inputs. For example:

If a customer gives a low satisfaction rating, follow-up questions can appear to understand their concerns.
If an employee selects a specific department, only relevant questions for that department will be displayed.
If a respondent selects “Yes” for a question, additional fields can appear to gather more details.

This helps keep surveys engaging, relevant, and efficient by only displaying the most applicable questions.

Can I use the offline survey app on multiple devices?

Yes, the app can be installed on multiple devices, allowing teams to collect responses simultaneously from different locations. This is useful for:

Large-scale data collection during field research.
Multi-location businesses that want to run surveys across different branches.
Event organizers gathering feedback at multiple check-in points.

All responses from different devices sync to a centralized dashboard once online, ensuring a unified view of the data.

Can I track and compare survey responses across multiple locations?

Yes! The offline survey app provides real-time analytics and comparison reports that allow you to:

Monitor survey performance across different locations.
Compare customer satisfaction scores between different stores, cities, or teams.
Identify areas of improvement based on location-based feedback trends.

With a centralized dashboard, you can view and analyze data at a global, regional, or local level.

Does the app support multi-language surveys?

Yes, you can create surveys in multiple languages, ensuring respondents can provide feedback in their preferred language. The app:

Supports a language selection option before starting the survey.
Allows translations for all question types.
Ensures a seamless experience for global and multilingual audiences.

This feature is particularly useful for businesses operating in multiple countries or diverse regions.

How does Zonka Feedback’s Offline Survey App compare to other offline survey tools?

Zonka Feedback stands out because of its:

Comprehensive offline functionality – Collect responses anytime, anywhere, without worrying about connectivity.
Kiosk mode and auto-restart – Set up unattended survey kiosks for continuous data collection.
Advanced analytics and reporting – Track, compare, and analyze feedback across different touchpoints.
Omnichannel compatibility – Seamlessly switch between offline and online survey modes.
Integration capabilities – Sync survey data with CRMs, helpdesks, and marketing tools for better workflow automation.
Secure and compliant data storage – GDPR-compliant, encrypted storage to ensure privacy and security.

Compared to other offline survey tools, Zonka Feedback provides a user-friendly interface, powerful customization options, and seamless integration with business workflows.

Can I send follow-ups after collecting offline survey responses?

Yes! Once responses sync, you can set up automated follow-ups to:

Thank respondents for their feedback.
Send personalized messages based on their responses.
Request additional details for incomplete or low-rated surveys.
Encourage satisfied customers to leave online reviews.

Follow-ups can be sent via email, SMS, or WhatsApp, ensuring continued engagement after the initial survey.

Can I try Zonka Feedback’s Offline Survey App before subscribing?

Yes! Zonka Feedback offers a free trial that allows you to:

Create and customize surveys with drag-and-drop functionality.
Collect offline responses using kiosk mode or mobile devices.
Sync survey data and analyze insights in real-time dashboards.
Test automation workflows and integrations with other business tools.

The free trial provides a hands-on experience to explore how Zonka Feedback’s Offline Survey App can enhance your feedback collection strategy.

Product Tour

Collect On-Site Feedback with Offline Survey App, Kiosks, and In-Person Surveys

Collect Feedback Anywhere

Run Survey on Kiosks & Tablets

Conduct Field Surveys

Sync Data Automatically

Customize for All Use Cases

Capture Rich Data Beyond Text

Enhance Survey Efficiency

Ensure Secure Data Collection

Trusted by 1000+ Brands Globally

Start Collecting On-Premise Data Anywhere, Anytime

Create Stunning Surveys Effortlessly, Faster with AI!

Works without the Internet! Auto-syncs when Connected!

Collect Feedback with Kiosk, Face-to-Face, and Field Surveys

Uncover Hidden Opportunities with AI Analytics

Actionable Insights for Multi-Location Businesses and Frontline Teams

Proactive Customer Service with Automated Feedback Routing

Take Action Faster with AI-driven Response Inbox

Case Management

Closed-Loop Workflows

Customer Interaction

Team Collaboration

Connect and Manage Feedback with the Tools You Use

Salesforce

Zendesk

Freshdesk

HubSpot

Intercom

Jira

MS Teams

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Everything you need to Improve Customer Experience

Location-based CX

Frontline CX

Multi-lingual Surveys

Advanced Offline Survey Control

Device Tracking

Device Logs

Out-of-the-Box Reporting

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Our Success Stories

Offline Survey Apps for Instant, Actionable Insights Across Industries

Hospitals and Clinics

Retail Stores

Restaurants and Cafes

Hotels and Resorts

Airports

Banks

Museums and Galleries

Events and Conferences

Educational Institutions

Frequently Asked Questions

What is an offline survey app, and how does it work?

Can I run surveys on kiosks and tablets?

How does data syncing work in offline mode?

What types of surveys can I conduct using the offline survey app?

How can I use the offline survey app for frontline performance tracking and leaderboards?

Does the offline survey app support conditional logic?

Can I use the offline survey app on multiple devices?

Can I track and compare survey responses across multiple locations?

Does the app support multi-language surveys?

How does Zonka Feedback’s Offline Survey App compare to other offline survey tools?

Can I send follow-ups after collecting offline survey responses?

Can I try Zonka Feedback’s Offline Survey App before subscribing?

Powering 2,000+ of the best customer experiences

CX PLATFORM

Kanagaraj S.

Sankara Eye Hospital

Nachiket Bandekar, IT Director

Damas Jewellery

Sandeep Dua

Select CITYWALK Mall

Vinit R

Healthcity Cayman Islands

Rafael H.

Founder & CEO at Reteamly

Chris Salans

Owner, Mosaic Bali

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Louis I.

Griswold Home Care

Larry W.

Digital Marketing - Higher Education & Diversity