Introducing User Segmentation — Deliver surveys and feedback forms with precise targeting using powerful User Segments. Learn more ➝
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OFFLINE SURVEY APP
Capture feedback anywhere with beautiful surveys on Offline Survey App using iPads, Android Tablets, iPhones, Smartphones and Kiosks, and monitor results in real-time.
Sign up now for free and start taking customer feedback in minutes!
Create custom feedback forms to capture customer and employee feedback on-premises and measure metrics like NPS, CES and CSAT.
Collect data with custom forms on Android Tablets, iPads, Smartphones and iPhones on-the-go and at remote locations.
Create contact forms and capture leads using the Offline Survey App at events, exhibitions, conferences and trade shows.
Ditch paper research and create detailed research forms to conduct field surveys and do market research with the Survey App.
SURVEY APP CHANNELS
Run surveys and take feedback on premises, using iPads, Android Tablets and Kiosks. Do on-the-go market research and field surveys on mobile devices, smartphones and iPhones with an Offline Survey App.
Take on-premises feedback using iPad Survey App on iPads and iPhones.
Turn your Android Tablet and Smartphone to Feedback Devices and get real-time feedback.
Turn touchscreen tablets and iPads to Kiosk Feedback Devices to take unattended feedback.
With Offline Survey App, run surveys without WiFi. Feedbacks sync automatically.
Running forms and surveys on-the-go? Use your Android Smartphone and iP
CREATING SURVEYS
With a WYSIWYG Survey Editor, create fully customized white-labeled surveys within minutes.
SURVEY LOGIC & ANSWER PIPING
OFFLINE SURVEYS
Patchy and unreliable WiFi? No worries.
With Zonka Feedback's Offline Survey App you can take feedback without WiFi. The Survey App saves data in devices and syncs automatically when it detects a stable Internet connection. No settings or interventions required.
KIOSK SURVEY APP
Turn your touchscreen devices to Kiosk Survey and Feedback Devices.
SURVEY APP CHANNELS
Run surveys and take feedback on premises, using iPads, Android Tablets and Kiosks. Do on-the-go market research and field surveys on mobile devices, smartphones and iPhones with an Offline Survey App.
Take on-premises feedback using iPad Survey App on iPads and iPhones.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
SURVEY REPORTS
Gain amazing insights with Zonka Feedback’s Real-time Feedback Reports.
This is an Overview Report to get a quick summary and analysis of Responses, CX Metrics and Survey Channels.
Get Insights and Analysis of all Survey Responses and CX Metrics (NPS, CES and CSAT)
Have multiple locations? Analyze and compare their performance and scores.
With this get analysis and comparison of team member performance on each question and metrics.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
View and analyze how Survey Responses and Metrics have changed over time, in a powerful Trends Report.
Make meaning of open-ended responses, comment boxes and unstructured text data in Text Analytics report.
VIEW RESPONSES
With a real-time Response Inbox, see responses as soon as they come, from wherever you are. Add tags, notes and tasks to take action and close the feedback loop.
View Response Inbox
View all feedback and responses in a Collaborative Response Inbox.
Filter Responses
Use Date, Response Choices, Contact Attributes, Variables to filter.
Tag Responses
Add Tags to responses. Flag them or mark them as urgent.
Add Tasks & Actions
Create tasks for team, take action and close the feedback loop.
Segment by NPS, CES & CSAT
View CX Scores (NPS, CES and CSAT) and filter by metrics-based segments.
Manage Contacts
See Contacts with Responses & Attributes. Track Contact Activity.
INTEGRATIONS
Connect your favorite tools for a seamless feedback management.
Sync Data
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Deep Integrations
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
Customize Surveys
Pick from NPS, CES, CSAT, rating scales, drop downs, comment boxes & more!
Unlimited Survey Responses
Get unlimited responses on tablets and mobile phones using survey app.
iOS & Android Tablet Survey App
Survey App that seamlessly works on both iOS and Android devices.
Capture Data Offline, without WiFi
No WiFi is no problem! Capture data without WiFi and sync later anytime.
Instant Alerts and Notifications
Get real-time Email, SMS and Slack Alerts for new and low feedback.
Real-time Responses & Reports
View responses and reports in real-time on the survey app dashboard.
NPS, CSAT and CES Analysis
View detailed analysis on customer loyalty, satisfaction and ease of working with you.
Feedback Management, Close the Loop
Easily manage feedback, collaborate with the team and take action to close feedback.
APIs, Web Hooks and Integrations
Get out-of-the-box integration with Zapier, Twilio, Plivo, custom APIs & more.
Multi-Chain, Location Management
Setup multiple locations. View location-based cumulative & comparative reports.
You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page.
There are plenty benefits of using Offline Survey App including:
Employee & Customer Feedback- Create custom feedback forms to capture customer and employee feedback on-premises and measure CX metrics (NPS, CSAT, CES)
Data Collection- Collect data with custom forms on iPads, Android Tablets, Smartphones, and iPhones event at remote locations.
Lead Capture - Create contact forms and capture leads using Offline Survey App at events, exhibitions, conferences, and trade shows.
Market Research - Create detailed research forms to conduct field surveys
Yes, you can easily sync data in real-time to your central system once you are connected to the internet.
Yes, you can fully customise the offline surveys. You can add your own logo, background, personalise questions and rating scales to best reflect your brand.
Also, the platform gives you an option to add multimedia elements in your surveys.
Yes, Zonka Feedback allows you to collect feedback responses and segment them based on locations and devices.
Zonka Feedback offers you advance reporting capabilities to easily view, track, and analyse your survey responses. Here are a few types of reporting features you get with our email survey software:
Snapshot Report - Overview report to get quick summary and analysis of the responses.
Response insights - Get insights and analysis of all survey responses and CX metrics (NPS, CES, and CSAT)
Location Insights - Analyse and compare performance and scores based on locations.
Team Performance Report - This allows you to get analysis and comparison of team member performance on each question and metrics.
Response Inbox - See all your feedback and survey responses in real-time with option to apply filters.
Trends Report - View and analyse how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured text data.
In order to get good survey response there are a few things you can take care of. For starters, you can white-label your surveys. Also, use a good subject line that catches the interest of the recipient. Most importantly, you need to have the right survey placement for example in washrooms, at the checkout counter, etc. To ensure that the customer fill the survey, you can embed the first question (important CX metric or other relevant question), turn on partial submissions.
You can easily set up and distribute Offline Surveys across your devices. Firstly, create and customize your offline survey with relevant questions. Then select the device - Android or iOS- to enable surveys on your device and sync data in real-time when connected to internet.
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Countries
Surveys per month
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