PRODUCT FEEDBACK TOOL
Know what customers want and develop products that solve real issues. Identify, prioritize and automate customer feedback to improve your product, reduce churn and increase ROI.
Sign up now for free and start taking customer feedback in minutes!
WHY USE PRODUCT FEEDBACK?
Measure product experience
Conduct successful surveys around product ideas and concepts. Build and optimize products your customers love!
Check Your Product's Market Fit
Know your audience expectations. Take feedback-driven decisions to solve their problems and set your product apart.
Get new product ideas
Leverage your existing customers feedback and suggestions as they are the best product advisors.
Collect Product Feature Feedback
Use customer feedback for product features to Improve product experience and increase loyal customers.
Improve satisfaction & loyalty
Use NPS, CSAT and CES surveys to identify and address customer issues and build long-term relationships.
Send real-time alerts to the dedicated teams so they can take reparatory steps to improve customer retention.
OMNI-CHANNEL PRODUCT FEEDBACK
Strategically implement the right type of product feedback in your product and tap every customer touchpoint to get valuable product insights wherever and whenever it matters the most.
Get targeted feedback by positioning surveys at a specific part of the product. Make surveys a natural part of your product experience and encourage your customers to participate by customizing in-product surveys.
Collect customer feedback without interrupting their important actions.
Left and Right Slide-outs enabling you to get instant feedback.
Embed & Links
Embed or Link surveys anywhere in your product or website
Grab customer’s attention instantly with pop-up surveys.
Get instant feedback using 100% customizable website surveys to understand website user experience and improve their website experience.
Detect when the user is exiting the website and survey them
Embed & Links
Embed or Link surveys anywhere on your website
Conditional pop-ups to capture feedback
Left and Right Slide-outs enabling you to get instant feedback
Get detailed feedback from mobile app users and improve their in-app experience
Get ready-to-use software development kit for your iOS apps to start taking in-app feedback
Get the entire android package to take feedback on your Andriod phones and tablets.
Measure CX metrics from your product users through manual and automated emails.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Send action-based and triggered SMS surveys to your mobile app users.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems and more.
Trigger surveys using native integrations, marketing automaton tools and APIs.
Trigger surveys after a ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email & SMS Surveys via APIs
Use APIs to connect to your tools and automate sending Email nd SMS Surveys based on events and triggers.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
Set up survey targeting and feedback distribution management to a whole new level with smart Targeting!
Send surveys to users as per their persona & customer journey with user segmentation.
Trigger surveys based on devices & user behaviour via dynamic survey triggers.
Leverage survey throttling to ensure that your customers are not over-surveyed.
Send periodic & recurring surveys or schedule them for specific dates.
Don’t let language-barrier get in the way of Improving customer relationship.
30+ Languages and more...
Engage every customer by showing survey questions in their local languages.
We support RTL languages
Get feedback in even Right to Left (RTL) languages like Arabic and Urdu!
FEEDBACK WORKFLOW AUTOMATION
Integrate customer feedback data with your CRM, Live Chat, marketing automation and all your existing toolset.
Smart Workflows and Automations
Set up survey sequences and feedback workflows within your product to automate recurring surveys and close the feedback loop.
CLOSE THE FEEDBACK LOOP
Empower your team and your SaaS product with just the right mix of automation. Reduce churn, convert passives to promoters, and increase satisfied customer-base by closing the feedback loop.
Never Miss a Negative Feedback
Set up alerts for your email and SMS to be notified of negative feedback and detractors immediately.
Act when the time is Right
Take action by prioritizing high-value customers and resolve issues immediately.
Acknowledge your Reviewers
Thank your positive reviewers and apologise to negative reviewers by sending automated email and SMS.
Increase Online Reviews
improve your online reputation by sending follow-up emails to positive reviewers containing survey links of review sites like G2, Capterra, etc.
Assign Tasks to Different Teams
Empower your teams and see them in action! Let CX team address customer issues while Marketing team strengthens their review marketing.
Identify Scope of Improvement
Track recurring issues raised by customers, employees or stakeholder and take transformational business decisions to drive business growth.
Surveys per month