Listen to your Customers & Build World-class Products

Know what customers want and develop products that solve real issues. Identify, prioritize and automate customer feedback to improve your product, reduce churn and increase ROI.

Sign up now for free and start taking customer feedback in minutes!

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Delivering the best Product Feedback Experience to 2000+ Global Brands

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Setup in Minutes
  • No credit card required
  • 25+ Survey Question Types
  • 4000+ Integrations
  • In-app Live Chat Support
  • We are super-friendly!


Make an Experience your Customers Rejoice


Measure product experience

Conduct successful surveys around product ideas and concepts. Build and optimize products your customers love!


Check Your Product's Market Fit

Know your audience expectations. Take feedback-driven decisions to solve  their problems and set your product apart.


Get new product ideas

Leverage your existing customers feedback and suggestions as they are the best product advisors.


Collect Product Feature Feedback

Use customer feedback for product features to Improve product experience and increase loyal customers.


Improve satisfaction & loyalty

Use NPS, CSAT and CES surveys to identify and address customer issues and build long-term relationships.


Reduce Churn

Send real-time alerts to the dedicated teams so they can take reparatory steps to improve customer retention.


Don't leave any Product-feature Unturned

Strategically implement the right type of product feedback in your product and tap every customer touchpoint to get valuable product insights wherever and whenever it matters the most.

In-Product Surveys

Get targeted feedback by positioning surveys at a specific part of the product. Make surveys a natural part of your product experience and encourage your customers to participate by customizing in-product surveys.

  • Side Tab

    Collect customer feedback without interrupting their important actions.

  • Slide Outs

    Left and Right Slide-outs enabling you to get instant feedback.

  • Embed & Links

    Embed or Link surveys anywhere in your product or website

  • Pop-up feedback

    Grab customer’s attention instantly with pop-up surveys.



Get instant feedback using 100% customizable website surveys to understand website user experience and improve their website experience.

  • Exit Surveys

    Detect when the user is exiting the website and survey them

  • Embed & Links

    Embed or Link surveys anywhere on your website

  • Pop-ups

    Conditional pop-ups to capture feedback

  • Slide Outs

    Left and Right Slide-outs enabling you to get instant feedback

Website Survey - Customer Satisfaction

In-app Feedback

Get detailed feedback from mobile app users and improve their in-app experience

  • iOS SDK

    Get ready-to-use software development kit for your iOS apps to start taking in-app feedback

  • Android SDK

    Get the entire android package to take feedback on your Andriod phones and tablets.


Email Surveys

Measure CX metrics from your product users through manual and automated emails. 

  • Email Survey Invitations

    Send customized Email Surveys to customers with Survey Link.

  • Embedded Email Surveys

    Add Survey Question directly in Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert Survey Question in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule Email Surveys to be sent at a later date and time.


SMS Surveys

Send action-based and triggered SMS surveys to your mobile app users.

  • One-click SMS Surveys

    Send SMS Surveys with feedback form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems and more.



Trigger surveys using native integrations, marketing automaton tools and APIs.

  • Helpdesks

    Trigger surveys after a ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email & SMS Surveys via APIs

    Use APIs to connect to your tools and automate sending Email nd SMS Surveys based on events and triggers.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.



Control who sees Surveys, When & How many times

Set up survey targeting and feedback distribution management to a whole new level with smart Targeting!

Who is Giving Feedback?

Send surveys to users as per their persona & customer journey with user segmentation.

When to show Surveys?

Trigger surveys based on devices & user behaviour via dynamic survey triggers.

Manage per user surveys

Leverage survey throttling to ensure that your customers are not over-surveyed.

user surveys
Send the Survey Again

Send periodic & recurring surveys or schedule them for specific dates.

Adding Contacts + Scheduling Email Surveyus
feedback surveys user surveys Adding Contacts + Scheduling Email Surveyus
Section 5- Feedback

MULTILINGUAL SURVEYS Feedback | फीडबैक | Rückmeldung | رائے

Don’t let language-barrier get in the way of Improving customer relationship.

  • message-circle-new30+ Languages and more...

    Engage every customer by showing survey questions in their local languages.

  • bar-chart-2We support RTL languages

    Get feedback in even Right to Left (RTL) languages like Arabic and Urdu!


Automate your CX Program

  • edit-new4000+ Integrations

    Integrate customer feedback data with your CRM, Live Chat, marketing automation and all your existing toolset.

  • bar-chart-2Smart Workflows and Automations

    Set up survey sequences and feedback workflows within your product to automate recurring surveys and close the feedback loop.

  • zendesk
  • intercom
  • hubspot
  • salesforce
  • webex
  • slack
  • active_campaign
  • front
  • helpscout
  • pipedrive
  • airtable
  • mailchimp
  • google_sheets
  • freshdesk
  • zapier
  • webhooks


Keep Every Customer Satisfied Every time!

Empower your team and your SaaS product with just the right mix of automation. Reduce churn, convert passives to promoters, and increase satisfied customer-base by closing the feedback loop.


Start Taking Product Feedback Now >

Never Miss a Negative Feedback

Set up alerts for your email and SMS to be notified of negative feedback and detractors immediately.

Act when the time is Right 

Take action by prioritizing high-value customers and resolve issues immediately.

Acknowledge your Reviewers

Thank your positive reviewers and apologise to negative reviewers by sending automated email and SMS.

Increase Online Reviews

improve your online reputation by sending follow-up emails to positive reviewers containing survey links of review sites like G2, Capterra, etc.

Assign Tasks to Different Teams

Empower your teams  and see them in action! Let CX team address customer issues while Marketing team strengthens their review marketing.

Identify Scope of Improvement

Track recurring issues raised by customers, employees or stakeholder and take transformational business decisions to drive business growth.

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Global Brands



1 Million

Surveys per month

Try the Product Feedback tool Today!

  • Setup in Minutes
  • Get started free
  • No credit card required