PRODUCT FEEDBACK TOOL
Know what customers want and develop products that solve real issues. Identify, prioritize and automate customer feedback to improve your product, reduce churn and increase ROI.
Sign up now for free and start taking customer feedback in minutes!
WHY USE PRODUCT FEEDBACK TOOL?
Measure product experience
Conduct successful surveys around product ideas and concepts. Build and optimize products your customers love!
Check Your Product's Market Fit
Know your audience expectations. Take feedback-driven decisions to solve their problems and set your product apart.
Get new product ideas
Leverage your existing customers feedback and suggestions as they are the best product advisors.
Collect Product Feature Feedback
Use customer feedback for product features to Improve product experience and increase loyal customers.
Improve satisfaction & loyalty
Use NPS, CSAT and CES surveys to identify and address customer issues and build long-term relationships.
Send real-time alerts to the dedicated teams so they can take reparatory steps to improve customer retention.
OMNI-CHANNEL PRODUCT FEEDBACK TOOL
Strategically implement the right type of product feedback in your product and tap every customer touchpoint to get valuable product insights wherever and whenever it matters the most.
Get instant feedback using 100% customizable website surveys.
Microsurveys to get instant feedback from your users
Place feedback button anywhere in your website or web product
Left and Right Slide-outs enabling you to get instant feedback
Conditional pop-ups to capture feedback
Detect when the user is exiting the website and survey them
Embed & Links
Embed or Link surveys anywhere on your website
Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.
Use iPad Survey App to take on-premises feedback through iPads and iPhones.
Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.
Set up touchscreen devices as Kiosks to take unattended feedback.
Take feedback and collect responses without Wi-Fi. Sync anytime.
Measure Customer Feedback with Email Surveys.
Email Survey Invitations
Send customized Email Surveys to customers with Survey Link.
Embedded Email Surveys
Add Survey Question directly in Email body and get higher response rate.
In-Signature Email Surveys
Insert Survey Question in Email Signature to get feedback.
Scheduled Email Surveys
Schedule Email Surveys to be sent at a later date and time.
Email Survey Triggers via Integration
Trigger email surveys from the CRMs, Help Desks and others tools you use.
Take Customer Feedback through SMS Text Surveys.
One-click SMS Surveys
Send SMS Surveys with feedback form link to customers with customized SMS.
SMS Surveys with Integrations
Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.
Run surveys on-the-go, on mobile devices.
Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.
Responsive Mobile Surveys
Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.
Take feedback without WiFi, on the go and sync automatically.
Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.
Trigger Surveys using Native Integrations, Zapier and APIs
Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.
CRMs & Marketing Automation
Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.
Trigger Email Surveys via APIs
Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.
Trigger SMS Surveys via APIs
Send SMS Surveys to customers based on events and triggers in tools you use with APIs.
Connect Apps with Zapier
Connect to more than 3,000+ apps and automate workflows with Zapier.
SURVEY TARGETING for your products
Set up survey targeting and feedback distribution management to a whole new level with smart Targeting!
Send surveys to users as per their persona & customer journey with user segmentation.
Trigger surveys based on devices & user behaviour via dynamic survey triggers.
Leverage survey throttling to ensure that your customers are not over-surveyed.
Send periodic & recurring surveys or schedule them for specific dates.
FEEDBACK WORKFLOW AUTOMATION
Improve process transparency and increase team productivity by automating manual tasks with smart workflows.
With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions
Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions
Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.
Product Feedback Integrations
Connect your favorite tools for a seamless feedback management.
Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.
Automatic Email Triggers
Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.
Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.
CLOSE THE FEEDBACK LOOP
Empower your team and your SaaS product with just the right mix of product feedback automation. Reduce churn, convert passives to promoters, and increase satisfied customer-base by closing the feedback loop.
Never Miss a Negative Feedback
Set up alerts for your email and SMS to be notified of negative feedback and detractors immediately.
Act when the time is Right
Take action by prioritizing high-value customers and resolve issues immediately.
Acknowledge your Reviewers
Thank your positive reviewers and apologise to negative reviewers by sending automated email and SMS.
Increase Online Reviews
improve your online reputation by sending follow-up emails to positive reviewers containing survey links of review sites like G2, Capterra, etc.
Assign Tasks to Different Teams
Empower your teams and see them in action! Let CX team address customer issues while Marketing team strengthens their review marketing.
Identify Scope of Improvement
Track recurring issues raised by customers, employees or stakeholder and take transformational business decisions to drive business growth.
You can get started with Zonka Feedback Survey Software with a 7-day free trial. To know about the plans, you can explore out our pricing page.
A good Product Feedback Software enables you to collect feedback across customer touchpoints and offers you in-depth reporting. It should allow you to create Workflows to automate feedback response, team alerts, and closing the feedback loop faster. Most importantly, the tool should allow easy integration with other tools and CRMs. Here are a few things that can be achieved using a Product Feedback Software:
Measure product experience
Check Product’s Market Fit
Gather new product ideas
Collect Product Feature Feedback
Improve satisfaction & loyalty
Yes, you can fully customise your in-product surveys by taking control over its branding, adding your logo, background elements, type of questions, CX metrics to track, and so on. Also, you can choose the type of survey to show within the product whether it is pop-up, slide up, pop over and so on.
With Zonka Feedback, In-Product Surveys can be implemented in different ways so that you can gather valuable insights directly from the users. Here are the types of Product Surveys you can conduct:
Product Market Fit - The survey helps you find out how your product fits in the market and whether it satisfies the needs of the product users.
Product NPS - It helps you gauge customer loyalty and satisfaction in terms of how customers feel about your product and their likeliness to recommend it to their friends and known ones on a 10-rating scale.
Product CSAT - With Product CSAT Surveys, you can gauge product users’ satisfaction with respect to certain aspects and features of your product or the overall experience itself. For instance, you can use them to evaluate success of new feature updates, satisfaction with the onboarding process, Customer Support interactions, and so on.
Product CES - Used majorly by Customer Service teams, these surveys help measuring the users’ perceived efforts to get issue resolved. Using the feedback, you can optimise the product interaction process for customers, identify bottlenecks, and reduce friction.
Product Strength and Weakness - These type of surveys help you perform Product SWOT Analysis and understand the standout areas that need more focus. Using these, you get insights into how well your product is performing.
Product Feature Feedback - Gauge user satisfaction with each feature of your product and make data-driven improvements to enhance customer experience.
Feature Request and Prioritisation - Use these surveys to enable customers to make requests to add particular features to your product. You can enhance your product capabilities by prioritising features with most customer requests.
Bug Report - Let the customers report bugs and problems they encounter while using your product from within the product. Get contextual feedback with Zonka Feedback’s multimedia option for surveys and allow them to upload images for reference.
Product Churn - Collected from the customers cancelling their subscription, the feedback from these surveys can help you figure out the reason for churns and making improvements to overcome product’s limitations.
Demo Request - Identify qualified leads genuinely interested in your product and assess their suitability as potential customers to customise their demo experience, thus increasing the chances of conversion.
Product Review Request - Encourage your happy customers to share their feedback on aggregator platforms with Product Review Request surveys.
Transaction Feedback - Understand the user’s interaction with your product at different touchpoint. The survey enables you to capture specific feedback after a particular interaction like post-transaction, subscription renewal, etc.
There’s more - with Zonka Feedback, you can also run Subscription Feedback Surveys, Onboarding Surveys, Free Trial feedback, Marketing Attribution Surveys, Subscription Cancellation Surveys, Product usability, Integration satisfaction surveys, and more.
Zonka Feedback’s Product Feedback Surveys Tool offers advanced reporting to easily view, monitor, and analyse survey responses. Here are a few types of reporting features you get:
Snapshot Report - An overview report to get a quick summary and analysis of responses.
Response Insights - Get insights of all survey responses and CX metrics (CSAT, CES, NPS).
Location Insights - Analyse and compare the performance and scores based on the locations.
Team Performance Report - Analyse and compare team member performance on each metrics.
Response Inbox - See all your feedback responses in one place in real-time.
Trends Report - Monitor how survey responses and metrics have changed over time.
Text Analytics - Make meaning of open-minded responses, comment boxes, and unstructured data.
Yes, you can use your existing Help Desks and CRMs to trigger in-product and in-app Surveys. Zonka Feedback allows integrations with your existing tools. It also enables creation of custom integrations using APIs and Webhooks.
You can integrate Product Feedback Survey tool with CRMs, Help Desks, Marketing Tools, and more including HubSpot, Zendesk, Freshdesk, Make, HelpScout, Pipedrive, Mailchimp, Salesforce, WebEx, Slack, and more.
You can also integrate the tool with Zapier or Make as well as build your own custom integrations with APIs and Webhooks. Zonka Feedback helps in building integrations as well depending on your plan.
The Product Feedback Software is easy and quick to set up. Since everything is ready-to-go on the platform, you can start collecting feedback in a few minutes. Start by creating and customiziing your survey or choose a pre-existing template, choose how you’d like to distribute it using widget (pop-up, slide ups, feedback button, etc.), set its appearance, rules for targeting, behaviour and segmentation, and you’re good to go.
Yes, you can create advanced workflows using Zonka Feedback. It’s easy to set survey triggers on the platform based on conditions, customer journey, and so on. For instance, you can set email survey triggers every time a ticket is closed or create or updated in your HelpDesk.
Yes, it’s possible to set recurring surveys all at once. Based on requirement, choose the frequency of sending the survey - schedule it for monthly, quarterly, yearly or for specific dates, set up survey reminders, and view scores of particular customers/contacts overtime effectively.
Surveys per month