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PRODUCT FEEDBACK TOOL

Listen to your Customers & Build World-class Products

Know what customers want and develop products that solve real issues. Identify, prioritize and automate customer feedback to improve your product, reduce churn and increase ROI.

Sign up now for free and start taking customer feedback in minutes!

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1 million+ Surveys | 2000+ Businesses | 200+ Countries | 6 Continents | 39 Languages

  • sap
  • ernst-young-ey
  • nikon
  • air-arabia
  • bcg
  • apple
  • american-express
  • Build Engaging Surveys
  • Measure NPS, CES, CSAT
  • Collect via Offline, Email, SMS, Web
  • CX Automation & Integrations
  • Close the Feedback Loop
  • Actionable Reports & Insights

WHY USE PRODUCT FEEDBACK TOOL?

Make an Experience your Customers Rejoice

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Measure product experience

Conduct successful surveys around product ideas and concepts. Build and optimize products your customers love!

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Check Your Product's Market Fit

Know your audience expectations. Take feedback-driven decisions to solve  their problems and set your product apart.

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Get new product ideas

Leverage your existing customers feedback and suggestions as they are the best product advisors.

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Collect Product Feature Feedback

Use customer feedback for product features to Improve product experience and increase loyal customers.

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Improve satisfaction & loyalty

Use NPS, CSAT and CES surveys to identify and address customer issues and build long-term relationships.

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Reduce Churn

Send real-time alerts to the dedicated teams so they can take reparatory steps to improve customer retention.

OMNI-CHANNEL PRODUCT FEEDBACK TOOL

Don't leave any Product-feature Unturned

Strategically implement the right type of product feedback in your product and tap every customer touchpoint to get valuable product insights wherever and whenever it matters the most.

Website Feedback

Get instant feedback using 100% customizable website surveys.

  • Microsurveys

    Microsurveys to get instant feedback from your users

  • Feedback Button

    Place feedback button anywhere in your website or web product

  • Slide Outs

    Left and Right Slide-outs enabling you to get instant feedback

  • Pop-ups

    Conditional pop-ups to capture feedback

  • Exit Surveys

    Detect when the user is exiting the website and survey them

  • Embed & Links

    Embed or Link surveys anywhere on your website

Website Survey - Customer Satisfaction

Survey App & Offline Surveys

Take Feedback on iPads, Android Tablets and Kiosks using Offline Survey App.

  • iOS Surveys

    Use iPad Survey App to take on-premises feedback through iPads and iPhones.

  • Android Devices

    Turn Android Tablets & Smartphones into Feedback Devices to take real-time feedback.

  • Kiosk Feedback

    Set up touchscreen devices as Kiosks to take unattended feedback.

  • Offline Surveys

    Take feedback and collect responses without Wi-Fi. Sync anytime.

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Email Surveys

Measure Customer Feedback with Email Surveys.

  • Email Survey Invitations

    Send customized Email Surveys to customers with Survey Link.

  • Embedded Email Surveys

    Add Survey Question directly in Email body and get higher response rate.

  • In-Signature Email Surveys

    Insert Survey Question in Email Signature to get feedback.

  • Scheduled Email Surveys

    Schedule Email Surveys to be sent at a later date and time.

  • Email Survey Triggers via Integration

    Trigger email surveys from the CRMs, Help Desks and others tools you use.

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SMS Surveys

Take Customer Feedback through SMS Text Surveys.

  • One-click SMS Surveys

    Send SMS Surveys with feedback form link to customers with customized SMS.

  • SMS Surveys with Integrations

    Trigger SMS Surveys based on events in eCommerce platforms, CRMs, Help Desks, POS Systems nd more.

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Mobile Surveys

Run surveys on-the-go, on mobile devices.

  • In-App Surveys

    Embed microsurveys within your app and product to get real-time customer feedback on features, product usage and more.

  • Responsive Mobile Surveys

    Build beautiful, mobile responsive surveys with Zonka Feedback that work seamlessly on all devices and screens.

  • Offline Surveys

    Take feedback without WiFi, on the go and sync automatically.

  • QR Code

    Print QR Code for customers to scan and instantly access Survey on their Mobile browsers.

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Integrations & APIs

Trigger Surveys using Native Integrations, Zapier and APIs

  • Helpdesks

    Trigger surveys after ticket is updated, closed or open new tickets with tools like Intercom, Zendesk, Freshdesk, Help Scout, and more.

  • CRMs & Marketing Automation

    Send surveys to leads and customers by connecting Zonka Feedback to your CRM like HubSpot, Salesforce, Pipedrive and more.

  • Trigger Email Surveys via APIs

    Use APIs to connect to your tools and automate sending Email Surveys based on events and triggers.

  • Trigger SMS Surveys via APIs

    Send SMS Surveys to customers based on events and triggers in tools you use with APIs.

  • Connect Apps with Zapier

    Connect to more than 3,000+ apps and automate workflows with Zapier.

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SURVEY TARGETING for your products

Control who sees Surveys, When & How many times

Set up survey targeting and feedback distribution management to a whole new level with smart Targeting!

Who is Giving Feedback?

Send surveys to users as per their persona & customer journey with user segmentation.

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When to show Surveys?

Trigger surveys based on devices & user behaviour via dynamic survey triggers.

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Manage per user surveys

Leverage survey throttling to ensure that your customers are not over-surveyed.

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Send the Survey Again

Send periodic & recurring surveys or schedule them for specific dates.

Adding Contacts + Scheduling Email Surveyus
feedback surveys user surveys Adding Contacts + Scheduling Email Surveyus
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FEEDBACK WORKFLOW AUTOMATION

Use Human Touch only where it Matters

Improve process transparency and increase team productivity by automating manual tasks with smart workflows.

  • tool-newWorkflow Designer 

    With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program. 

  • alert-triangle-newAlerts, Notifications & Response Actions

    Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses. 

  • users-newSegment Contacts & Trigger Actions

    Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers. 

Product Feedback Integrations

Integrate with your existing tools

Connect your favorite tools for a seamless feedback management.

  • refresh-cw-newSync Data 

    Sync data to apps and tools.. Map survey fields to fields in your CRMs, Customer Support Tools, Marketing Automation Software.

  • mail-newAutomatic Email Triggers 

    Trigger automatic survey campaigns and actions for events like New Contact Added, Ticket Closed or Solved, New Order placed.

  • share-2-newDeep Integrations

    Use Native Integrations with Intercom, HubSpot, Zendesk, Salesforce, & more. Build your own using APIs & Webhooks.

  • salesforce
  • hubspot
  • zendesk
  • slack
  • front
  • freshdesk
  • intercom
  • zoom
  • helpscout
  • pipedrive
  • active_campaign
  • airtable
  • webex
  • mailchimp
  • google_sheets
  • freshcaller
  • webhooks
  • 5,000+
    integrations with
  • zapier
  • integrately
  • make

CLOSE THE FEEDBACK LOOP

Keep Every Customer Satisfied Every time!

Empower your team and your SaaS product with just the right mix of product feedback automation. Reduce churn, convert passives to promoters, and increase satisfied customer-base by closing the feedback loop.

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Start Taking Product Feedback Now >

Never Miss a Negative Feedback

Set up alerts for your email and SMS to be notified of negative feedback and detractors immediately.

Act when the time is Right 

Take action by prioritizing high-value customers and resolve issues immediately.

Acknowledge your Reviewers

Thank your positive reviewers and apologise to negative reviewers by sending automated email and SMS.

Increase Online Reviews

improve your online reputation by sending follow-up emails to positive reviewers containing survey links of review sites like G2, Capterra, etc.

Assign Tasks to Different Teams

Empower your teams  and see them in action! Let CX team address customer issues while Marketing team strengthens their review marketing.

Identify Scope of Improvement

Track recurring issues raised by customers, employees or stakeholder and take transformational business decisions to drive business growth.

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2000+

Global Brands

30+

Countries

1 Million

Surveys per month

Start building stronger customer relationships today

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