eCommerce Feedback Management Software

Boost your eCommerce success by capturing feedback at critical points like cart abandonment, checkout, delivery, and product experience. Optimize the entire shopper journey, reduce friction, and increase conversions with targeted insights.

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Design, Deploy & Collect eCommerce Feedbak, in Minutes!

The simplest and most powerful AI-driven platform to create and launch eCommerce surveys instantly. Create NPS, CES, and CSAT surveys to collect customer feedback in minutes and improve their shopping experience.

Design and Deploy eCommerce Surveys, Faster, With AI!

Create & implement targeted surveys on your eCommerce store with minimal coding! Use AI or expert templates to build smart surveys tailored to your customer journeys. Brand your surveys and send them in multiple languages.

Install on Website, In-App or in-Product, With a Single Line of Code

Get your eCommerce surveys up and running in minutes. Add a single line of JavaScript code or install it on your eCommerce mobile app with in-app SDKs. Identify contacts, and launch multiple targeted surveys at different touchpoints.

AI Analytics

Improve Shopping Experience with AI-driven Insights

Enhance eCommerce experiences with AI! Analyze customer sentiments, emotions, and intent, automatically tag responses, identify critical pain points, uncover trends, and leverage AI-driven insights to optimize service and boost satisfaction.

Sentiment and Customer Emotions
Themes and Entities
Urgency and Intent-Based Routing
Automatic Tagging

CX Automation

Managing Feedback at Scale with Automation

Streamline feedback management across all eCommerce touchpoints with AI-driven automation. Collect, analyze, and act on insights at scale. Trigger surveys, customize workflows, and ensure fast issue resolution.

Workflow Designer
Automated Follow-ups
Real-time Alerts & Notifications to Teams

Integrations

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows

Intercom

Send NPS Surveys to your prospects and customers inside Intercom Messenger, in Custom Bots, via Emails, and in Posts.

Zendesk

Embed NPS Surveys inside Zendesk emails, signature or trigger surveys after a ticket is updated, solved, or closed.

Freshdesk

Create Contact Lists in Zonka Feedback based on conditions and filters. Use these lists to send Email Surveys.

Help Scout

Measure Team Performance and Customer Loyalty by embedding NPS Surveys inside Help Scout conversations.

Integrations & APIs

Use Integrations and APIs to trigger NPS Surveys and measure Customer Loyalty at the right time.

WebHooks

Deliver real-time feedback alerts via Webhooks, enabling instant action and seamless integration into workflows.

Powerful eCommerce Feedback System

Everything You Need to Deliver Exceptional Shopping Experience

Zonka Feedback offers powerful eCommerce feedback software to build and scale eCommerce feedback programs. Collect and measure customer feedback, get real-time insights, and automate closing the feedback loop.

AI Survey Builder

Design surveys effortlessly with AI, pre-defined templates, and advanced customization, supporting multiple languages and comprehensive question types.

Multi-channel Feedback Collection

Collect feedback seamlessly across email, SMS, web widgets, in-app surveys, and offline modes, ensuring broad and consistent data capture.

NPS, CES, and CSAT Surveys

Measure loyalty, effort, and satisfaction with specialized survey tools, offering detailed insights into customer experience metrics.

AI-driven Platform

Create intelligent feedback programs through AI-driven survey creation, sentiment analysis, and AI insights. Automatically categorize feedback by themes and urgency, utilize AI translations, and generate summaries for data-driven decisions.

Workflow Designer

Automate feedback management with customizable workflows, ensuring timely follow-up actions and closing feedback loops efficiently.

Advanced Reporting

Create customizable, location-based, or agent-based reports filtered by CX metrics, questions, and attributes.

Collaborative Response Inbox

Centralize and manage all feedback responses, enabling team collaboration, issue tracking, and effective communication directly from the platform.

Our Customers

See What Our Customers Are Saying

Through this app we were able to track our patient experience on real time. This helps us to ensure that all our patients leave our hospital with a positive experience.

Kanagaraj S.

Sankara Eye Hospital

Implementing Zonka has been a game-changer for our organization. It has provided us with valuable insights into our customer's experience, allowing us to identify areas for improvement and implement changes that have positively impacted customer satisfaction and loyalty.

Nachiket Bandekar, IT Director

Damas Jewellery

This product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs. Also met our compliance needs as an organization

Sandeep Dua

Select CITYWALK Mall

The best part is we moved from paper feedback system to Zonka app which is completely digital & it has every day alert notification which is great. It has really really helped us a lot to improve our feedback collection and analysis system

Vinit R

Healthcity Cayman Islands

What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset.

Rafael H.

Founder & CEO at Reteamly

Zonka Feedback was exactly what we were looking for. We were really happy to discover Zonka as it offered not only full functionality as needed but also great flexibility and reporting.

Chris Salans

Owner, Mosaic Bali

Zonka Feedback is a very modern-looking Survey Software with extremely good looking surveys and feedback forms.

Shefali V.

Director Of Operations at AMAZON WOOD PVT LTD

Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes. It’s been a huge help in gathering client satisfaction data.

Louis I.

Griswold Home Care

The ease of Use and clear user controls love the NPS Powerful asset and the Support is amazing at Zonka Feedback.

Larry W.

Digital Marketing - Higher Education & Diversity

See More Customer Stories

Trusted Security

eCommerce Feedback Management Software

Trusted by 1000+ Brands Globally

Design, Deploy & Collect eCommerce Feedbak, in Minutes!

Design and Deploy eCommerce Surveys, Faster, With AI!

Install on Website, In-App or in-Product, With a Single Line of Code

AI Analytics

Improve Shopping Experience with AI-driven Insights

Targeted Triggers

Trigger surveys at the right time and the right customer!

CX Automation

Managing Feedback at Scale with Automation

Closing the Feedback Loop

Set Up Closed Loop Shopper Feedback Processes

Integrations

Connect and Manage Feedback with the Tools You Use

Intercom

Zendesk

Freshdesk

Help Scout

Integrations & APIs

WebHooks

Enterprise Solutions

Ensure Enterprise CX Excellence

Data Security & Compliance

SSO and User Permission

Data Hosting & Localization

Enterprise-grade Services

Powerful eCommerce Feedback System

Everything You Need to Deliver Exceptional Shopping Experience

AI Survey Builder

Multi-channel Feedback Collection

NPS, CES, and CSAT Surveys

AI-driven Platform

Workflow Designer

Advanced Reporting

Collaborative Response Inbox

Our Customers

See What Our Customers Are Saying

Kanagaraj S. Sankara Eye Hospital

Nachiket Bandekar, IT Director Damas Jewellery

Sandeep Dua Select CITYWALK Mall

Vinit R Healthcity Cayman Islands

Rafael H. Founder & CEO at Reteamly

Chris Salans Owner, Mosaic Bali

Shefali V. Director Of Operations at AMAZON WOOD PVT LTD

Louis I. Griswold Home Care

Larry W. Digital Marketing - Higher Education & Diversity

Powering 2,000+ of the best customer experiences

CX PLATFORM

SOLUTION

CX METRICS

CHANNEL

POPULAR TEMPLATES

RESOURCES

GUIDES

COMPANY