CX & FEEDBACK SOLUTION FOR SALESFORCE

Salesforce Surveys: Deliver Better Experience across all customer touch-points

Transform your business into a feedback-driven, customer-centric organization. Implement a holistic CX strategy and an effective feedback automation mechanism using Zonka Feedback’s survey integration with Salesforce.

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Improve your Product Experience

Conduct thorough Beta testing and collect post-launch reviews. Get real-time feedback about your feature releases, pricing strategy changes, and overall buyer journey from your customers!

Strengthen Customer Relationship

Connect with customers as soon as they show signs of being a detractor. Prioritize high-value clients, increase renewals & customer retention by taking feedback-driven business decisions.

Earn The Loyalty of your Customers

Measure the degree of satisfaction or dissatisfaction across all touchpoints in a customer journey. Take reparatory measures to deliver a seamless customer experience and increase your loyal customer-base.

Ramp up your Customer Support

Empower your brand’s flag bearers - customer support team - with feedback data so they can provide better resolutions. Encourage them to improve individual feedback scores and your business' overall CES.

OMNICHANNEL SALESFORCE SURVEYS

Deliver world-class Experience wherever your customers are

DMAIC (Define, measure, analyze, improve and control) customer interactions at all touch-points seamlessly.

Website

Offline

SMS

Mobile

Integrations

Collect feedback directly from website visitors through embedded forms, popups, or exit-intent surveys to improve UX and conversions.

Get Started with Website Surveys ➝ Website Channel - CSAT-1

Capture feedback without an internet connection through offline survey apps on tablets or kiosks, syncing responses once online.

Get Started with Offline Surveys ➝ Offline Channel - CSAT-2

Send email surveys to customers after interactions. Embed rating questions for quick responses and personalize follow-ups based on feedback.

Get Started with Email Surveys ➝ Email Channel - CSAT-1

Distribute surveys via SMS for instant feedback collection. Great for post-purchase, service evaluation, and appointment-based industries.

Get Started with SMS Surveys ➝ SMS Channel 1-1 - CES

Create and share mobile-friendly forms to collect survey responses from users on smartphones and tablets, ensuring seamless participation.

Get Started with Mobile Forms ➝ Offline- Mobile Forms-2

Salesforce NPS Surveys

Boost long-term customer relationship by leveraging your promoters and encoruraging neutrals. Reduce churn by identifying and addressing the issues of detractors.

Measure Customer Loyalty
Automatically close feedback loop
Increase customer retention
Boost online reviews and referrals
Drive business growth with NPS

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Salesforce CES Surveys

Prioritize seamless interactions by reducing customer effort. Identify and resolve issues so every customer touchpoint entices potential leads to move further along the sales cycle!

Track Customer’s Perceived Effort
Improve Ticket resolution efficiency
Quantify post service sentiment
Improve customer retention
Upgrade your customer support

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Customer Experiences

Know how you measure up against your customers’ expectations. Wirth detailed insights, improve your products and offerings to be on top of industry benchmarks!

Identify customer issues instantly
Prioritize & Respond to criticisms
Establish a Trustworthy brand
Close feedback loop automatically
Improve customer relationship

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SALESFORCE SURVEY REPORTS

Centralize and Analyze!

With just one click, map all your feedback data to Salesforce and take one step towards creating a premium customer experience!

Get Insights that Matter View multilingual customer response, location, day and time-wise survey insights. Analyze historical data, spot new customer trends directly on Salesforce, and optimize your customer feedback strategy.
Actionable Reports View your customer service team’s performance and their individual survey scores. Identify issues in your product/service and take constructive initiatives to improve the quality of your flag-bearers and your offerings.

SALESFORCE FEEDBACK WORKFLOWS

Use Human Touch only where it Matters

Improve process transparency and increase team productivity by automating manual tasks with smart workflows.

Workflow Designer With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

CLOSE THE FEEDBACK LOOP WITH SALESFORCE SURVEY APP

Create New Opportunities out of Every Customer Feedback

Alert relevant team to take immediate action via instant email, SMS and Slack notifications.

Activate Damage Control Mode Approach customer before they churn and Improve customer retention. Automatically assign tasks to your CX team to investigate negative reviews and take reparatory steps.
Turn Feedback into Online Reviews Channel positive product feedback to improve your online reputation. Empower your sales & marketing team to follow-up with happy customers and share their positive reviews online.

Automate Workflows

Create Workflows & Automate CX Program

Design workflows in an intuitive Workflow Design and trigger automatic actions based on Survey Responses.

Workflow Designer With an easy-to-use Worfklow Designer, automate repetitive tasks and actions to scale up your CX Program.
Alerts, Notifications & Response Actions Set up Alerts and Notifications for team, Add Response Tags, Create Tasks and more for new Responses.
Segment Contacts & Trigger Actions Add Contacts to lists, segment them and trigger more Email and SMS Surveys to customers.

Integration

Connect and Manage Feedback with the Tools You Use

Seamlessly integrate Zonka Feedback with your CRMs, helpdesks, and marketing tools. Connect with over 20 native integrations like Salesforce, MS Dynamics, Intercom, HubSpot, Zendesk, and 1000+ more via Zapier.

Sync CX Data: Automatically sync CX data with your systems.
Trigger Surveys: Launch surveys at optimal times, such as after new contacts, closed tickets, orders, and more.
Deep Integrations: Configure advanced workflows with sync mappings, agent imports, and trigger settings.
APIs and Webhooks: Build custom integrations and workflows.

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