Top 10 Delighted Alternatives and Competitors to Try in 2025

Delighted has long been a go-to self-serve experience management platform, trusted by thousands to gather actionable feedback from customers, employees, and products alike. But if you’re currently using Delighted to power your feedback programs, here’s the big news: the platform is officially phasing out on June 30, 2026.

If that caught you off guard, you're not alone in wondering what to do next. You’ve built workflows, collected valuable customer feedback, and now face the challenge of finding Delighted alternative that fits seamlessly—and ideally, takes your feedback strategy even further.

Even before the shutdown announcement, many users had begun to feel the platform’s limitations in areas like advanced reporting, survey customization, and response management. And with no new features being added going forward, now is the time to explore smarter, more flexible alternatives built for long-term success.

TL;DR

• Delighted recently announced sunsetting and its long-standing limitations in customization, follow-ups, and integrations, has many businesses rethinking their feedback stack.
• We have gathered a list of top 10 Delighted alternatives with thorough market research, and set parameters, including unique features, and pricing plans.
• Top picks include Zonka Feedback, SurveyMonkey, Refiner, Typeform, and Survicate, each offering unique strengths for modern feedback programs.
• To see how Zonka Feedback can be your top choice as a Delighted alternative, schedule a demo or sign up for a free trial to explore its power features like AI feedback intelligence, real-time response management, workflow automation and more. 

Want to explore the best options right away? Jump to our top 10 Delighted alternatives to find the right fit or keep reading to understand why switching matters and what to look for in your next feedback platform.

Why Switch to a Delighted Alternative?

If you’ve been relying on the Delighted survey tool for customer feedback, now’s the time to look beyond just a replacement. Switching from Delighted isn’t just a response to the platform’s shutdown—it’s a strategic opportunity to upgrade. User reviews on platforms like G2 and Capterra highlight consistent limitations that can slow down or restrict growing feedback programs.

Here’s why many businesses are choosing to migrate from Delighted and explore more advanced, flexible options:

• Platform Discontinuation: With no feature development going forward and a firm end-of-service date for Delighted's shutdown, switching from the platform is no longer optional. Whether you switch now or later, your customer feedback strategy needs a new home and ideally, one that supports long-term growth.
• Limited Control over Contact Management: Users have shared frustrations about the lack of flexibility in managing and segmenting contact lists—especially when more advanced options require jumping to higher-cost tiers.
• No In-platform Way to Respond to Feedback: Responding to customers directly from within Delighted isn’t possible, which means teams lose time switching between systems to close the loop.
• Clunky or Manual Automation: Automation options in Delighted are limited and not very intuitive. Teams looking to streamline follow-ups and feedback distribution often find the process more manual than expected.
• Basic Reporting and Analytics: Insights are only as useful as the tools used to extract them. Delighted’s reporting features are often described as too simple, pushing users toward manual exports or external dashboards.
• Minimal Customization: From survey design to branding, users have noted that Delighted lacks the flexibility to tailor experiences without developer involvement.

What Should You Look For While Migrating from Delighted?

Once you’ve made the decision to move on from Delighted, the real challenge begins: choosing a feedback platform that not only matches what you had, but also elevates your customer experience strategy. To help you make a confident transition, here’s a quick checklist of what to prioritize while migrating from Delighted:

• Easy Data Migration: Look for tools that offer simple options to import your past survey data, contacts, and feedback history—so you don’t lose valuable context during the switch.
• Feature Continuity + Enhancements: Ensure the platform supports core features you’ve been using (like NPS, CSAT, CES), while offering more advanced capabilities to grow into—such as custom workflows, multichannel distribution, or AI-powered insights.
• User-Friendly Setup: The migration process shouldn’t slow you down. Choose a platform that offers onboarding support, intuitive UI, and low setup friction for both admins and team members.
• Integration Compatibility: Make sure the new tool works seamlessly with your existing tech stack—CRMs, helpdesk platforms, marketing tools, and more—for a connected, automated feedback loop.
• Scalability for Future Growth: Think beyond the immediate need. Go for a platform that’s flexible enough to adapt as your team, feedback volume, and use cases evolve.
• Support During Transition: Responsive customer support or a dedicated migration team can make all the difference during setup. Some tools also offer self-serve migration guides or consultation calls to help you get started smoothly.

How Did We Evaluate Delighted Competitors?

With so many customer feedback tools like Delighted out there, choosing the right one can feel overwhelming. That’s why we evaluated each platform on what actually matters when you're looking for Delighted alternatives in 2025: a smooth transition, powerful capabilities, and long-term usability.

Here’s what guided our selection of the top Delighted competitors:

• Features: We prioritized tools that offer essential functionalities for creating, distributing, and analyzing surveys. Advanced features like automation, branching logic, and real-time reporting were also considered.
• Ease of Migration & Onboarding: Since many teams are actively migrating from Delighted, we evaluated how easily each survey tool supports data import, contact list transfer, and setup continuity—with or without manual intervention.
• User Experience & Accessibility: A clean, intuitive interface matters. We looked for tools that reduce friction during setup and daily usage—for admins and end-users alike.
• Customer Reviews: Insights from real users on platforms like G2, Capterra, and TrustRadius played a crucial role. We examined customer feedback to understand the practical benefits and limitations of each tool.
• Integration Compatibility: The best tools aren’t just standalone—they connect seamlessly with CRMs, helpdesks, and analytics platforms to support full customer feedback workflows.
• Pros & Cons: Analyzing the advantages and disadvantages of each tool provided a well-rounded perspective. This helped us identify strengths and potential challenges based on user experiences.
• Pricing: Cost-effectiveness was a significant factor. We looked for tools that deliver exceptional value for their pricing, catering to businesses of various sizes and budgets.
• Free Versions and Trials: Tools offering free versions or trial periods scored higher, as they allow businesses to evaluate functionality before committing.

In short, these aren't just tools similar to Delighted—they're platforms built to help you do more with your customer feedback, without the constraints that held you back.

Top Delighted Alternatives & Competitors at a Glance

10 Best Delighted Alternatives for Your Business

Let's look at 10 best Delighted alternatives that are evaluated based on their features, pricing, and suitability for various business needs. Whether you want to enhance your customer feedback strategy or streamline your survey creation process, these tools offer robust solutions to fit your goals.

1. Zonka Feedback

Zonka Feedback stands out as one of the best Delighted alternatives in 2025—especially for teams looking to future-proof their customer experience operations. It's a comprehensive customer feedback and experience management platform that offers everything from real-time feedback capture to deep insights powered by AI.

From creating surveys to capturing customer feedback from multiple sources, Zonka Feedback offers an end-to-end solution that simplifies every step of the feedback journey—and with its latest AI Feedback Intelligence suite, it takes feedback analysis to the next level. You get instant sentiment analysis, emotion detection, auto-tagging, and AI-generated summaries across all channels—making it easier than ever to spot trends, understand customer pain points, and take proactive action. If you're migrating from Delighted and want more than just a like-for-like switch, Zonka Feedback delivers a major upgrade in both automation and insight depth.

Built for omnichannel distribution, it supports surveys across email, SMS, website widgets, mobile apps, and offline devices. This Delighted alternative effortlessly measures customer satisfaction, Net Promoter Score, Customer Effort Score, and more. Combined with a real-time response inbox and customizable dashboards, Zonka Feedback helps your team elevate customer experience by closing the feedback loop faster while scaling feedback programs with ease. 

Zonka Feedback Features

• Perform sentiment analysis, emotion detection, themes & entities, role-based dashboard along with AI Copilot
• NPS, CSAT, CES surveys with logic, branching, and multi-language support
• Run surveys on iOS and Android Devices, get feedback without WiFi, on the go
• Capture website experience using Popups, Feedback Button, Embed, Links
• Capture survey responses and collect data with its AI survey tool
• Run product experience surveys and employee feedback experience to know user responses and satisfaction with your product
• Real-time Response Inbox for feedback management and team collaboration
• Feedback automation workflows and alerts
• Compare performance across locations down to individual team members
• Integrations with HubSpot, Salesforce, Intercom, Slack, Zendesk & more

2. Survicate

This online survey software is one of the top choices when it comes to gathering customer responses within minutes. Survicate is popular among businesses that value speed, simplicity, and strong integration capabilities. Known for its intuitive survey builder and rapid deployment, it’s a great fit for teams that want to start collecting customer insights within minutes—without needing technical support.

If you’re switching from Delighted, Survicate makes the transition easier with its customizable templates, multichannel distribution, and built-in integrations. But where it really levels up is with its new AI-powered features like AI survey generator, sentiment analysis and an AI Research Assistant. Whether you're gathering NPS, CSAT, CES, or product feedback, Survicate helps you act faster and smarter—making it one of the most efficient Delighted alternative with modern capabilities built-in.

Survicate Features

• AI Survey Generator to build tailored surveys instantly based on your input
• Microsurveys like NPS, CSAT, CES, and product feedback surveys
• Sentiment analysis and AI-based categorization of open-ended responses
• AI Research Assistant for trend detection and instant insights
• Behavior-based targeting and recurring survey automation
• Omnichannel survey distribution via web, mobile apps, email, and in-product widgets
• One-click integrations with HubSpot, Intercom, Slack, Google Analytics, and more
• Data export and CRM sync for seamless workflow continuity

3. SurveySparrow

SurveySparrow is a top customer experience platform helping businesses build conversational surveys for any type and in any language. Known for its chat-like interface, this Delighted alternative enhances engagement and response rates, making it a preferred choice for businesses seeking interactive feedback mechanisms.

Its AI-powered features, including the AI Survey Builder, AI Wings, and CogniVue, enable you to create tailored surveys, automate workflows, and gain deep insights through sentiment analysis and trend forecasting. Whether you're collecting NPS, CSAT, CES, or employee feedback, SurveySparrow's platform supports a wide range of survey types and offers tools to analyze and act on feedback effectively. Its mobile-first design and customizable templates ensure that surveys are both accessible and aligned with your brand's identity.

SurveySparrow Features

• Conversational surveys with chat-like interfaces to boost engagement
• Multi-channel distribution via email, SMS, web links, QR codes, and social media
• Custom workflows and automation for personalized survey experiences
• Integration with tools like HubSpot, Salesforce, Slack, and Google Analytics
• Advanced analytics and reporting dashboards for actionable insights
• Powerful AI survey builder, AI wings, and CogniVue to generate surveys, automate workflows, and deliver sentiment analysis and trend insights

SurveySparrow is popular for its chat-like interface and robust features; however, its web surveys embedded on the website can slow down user experience. If you're looking for a SurveySparrow alternative read this blog on SurveySparrow competitors. 

4. AskNicely

AskNicely mainly specializes in NPS tools. As a Delighted alternative, the platform enables you to measure every customer experience and motivate the frontline teams. For teams migrating from Delighted, AskNicely offers a seamless transition with its intuitive survey tools, automated workflows, and robust integrations with CRM systems like Salesforce and HubSpot. Its mobile app and TV dashboards ensure that feedback is accessible across all levels of the organization, fostering a culture of continuous improvement.

While AskNicely excels in NPS-driven strategies, it also supports CSAT and CES surveys, providing a comprehensive view of customer sentiment. Its AI-powered text analysis and real-time reporting enable you to identify trends and take proactive measures to enhance the customer journey.

AskNicely Features

• Compare performance across locations down to individual team members
• Real-time NPS, CSAT, and CES surveys across email, SMS, and web platforms
• AI-powered text analytics for sentiment analysis and trend identification
• Automated workflows to trigger follow-ups and close the feedback loop
• Integrations with Salesforce, HubSpot, Slack, and other CRM tools
• Mobile app and TV dashboards for organization-wide visibility
• Customizable targeted surveys with branding and multi-language support
• Employee recognition features to celebrate positive feedback

AskNicely mainly uses the NPS tool to measure customer and employee satisfaction; however, if you are looking to deeply measure other CX metrics, check out our blog on AskNicely competitors.

5. SurveyMonkey

SurveyMonkey remains one of the most recognized names in online survey tools, offering a robust platform for creating, distributing, and analyzing surveys. In 2025, it continues to be a top Delighted alternative, especially for businesses seeking advanced features and AI-powered insights. It provides a seamless transition with its intuitive interface, extensive template library, and powerful  analytics.

SurveyMonkey's AI capabilities, including the Build with AI feature, enable users to generate surveys quickly by simply describing their objectives. Additionally, SurveyMonkey Genius offers smart suggestions to enhance question quality and survey structure, while sentiment analysis tools help interpret open-ended responses effectively. 

SurveyMonkey Features

• Survey respondent panels that allow customers to target specific demographics
• Choose from over 250 expert-designed templates covering various industries and use cases
• Advanced survey creation with AI guidance for creating better question types
• Use advanced survey logic, question branching, and skip logic to personalize the experience
• Customize surveys with your brand elements, including logos, fonts, and themes
• Distribute surveys across email, social media, web, mobile, and more
• View real-time results with dashboards, charts, and export options for deeper analysis
• Integrate seamlessly with tools like Salesforce, HubSpot, Mailchimp, and Slack

SurveyMonkey is one of the most well-known online survey tools, but if you are looking for survey tool with better customization, you can read this blog on SurveyMonkey competitors.

6. Refiner

Refiner is a specialized microsurvey platform designed for SaaS and digital product teams aiming to collect in-product feedback with precision. If you're migrating from Delighted and want tighter in-product survey control, Refiner offers a focused, product-led alternative that slots easily into your existing UX.

What makes Refiner stand out among Delighted competitors is its deep targeting engine. You can segment users based on actions, product milestones, or lifecycle stage—ensuring each survey is highly relevant to the moment. Teams can run NPS, CSAT, CES, and PMF surveys, all while keeping the interface clean and native. Its native integrations with Segment, HubSpot, and CRMs, combined with flexible distribution across in-app widgets, email, and links, make it easy to fold into existing workflows—without slowing product teams down.

Refiner Features 

• Get highly customized in-app surveys with advanced user targeting
• Advanced user segmentation based on traits, behaviors, and events
• Multiple survey types: NPS, CSAT, CES, PMF, and more
• Flexible distribution channels: in-app, email, and shareable survey links
• Seamless integrations with Segment, Zapier, HubSpot, and other tools
• Real-time analytics and reporting dashboards for actionable insights
• Support for multi-language surveys and white-labeling options

7. Typeform

An easy-to-use and thoughtfully-designed survey solution, Typeform is a smart choice as a Delighted alternative. Its unique "one question at a time" interface mimics natural dialogue, resulting in higher completion rates and more thoughtful responses. This design-centric approach makes Typeform a standout choice for businesses aiming to collect feedback in a more personalized and interactive manner.

Typeform's platform supports a variety of use cases, from customer satisfaction surveys to lead generation forms. Its integration capabilities with tools like HubSpot, Mailchimp, and Google Sheets streamline data collection and analysis, ensuring that feedback seamlessly fits into your existing workflows. 

Typeform Features

• Unique and conversational surveys to collect responses
• Ease in creating dynamic surveys through logic jumps
• Customizable templates with branding options
• Integration with over 500 apps, including CRM and marketing tools
• Mobile-responsive forms for accessibility on all devices
• Real-time analytics and reporting dashboards
• Secure data handling with GDPR and HIPAA compliance

Typeform helps brands treat people with thoughtfully designed tools; however, the platform has its own setbacks in terms of in-depth analysis. You can read this blog on Typeform competitors to learn more about its alternatives.

8. GetFeedback

GetFeedback is a customer experience (CX) platform designed to help businesses collect and act on customer feedback across various touchpoints. It offers tools to create surveys, gather insights, and integrate feedback into existing workflows, particularly for organizations using Salesforce. While Delighted focuses on simplicity, GetFeedback allows for more tailored survey experiences and offers advanced analytics to better understand customer sentiments.

GetFeedback supports various survey types, including NPS, CSAT, and CES, and enables distribution through multiple channels such as email, SMS, and in-app messages. Its integration with Salesforce allows for real-time feedback to be incorporated into customer profiles, facilitating timely and informed responses to customer needs.

GetFeedback Features

• Collect targeted opinions and fuse them with customer data
• Get mobile-optimized survey templates and multiple survey type support 
• Customizable surveys with branding options
• Multiple distribution channels: email, SMS, in-app, and web
• Close the loop faster with real-time alerts
• Real-time analytics and reporting dashboards
• Integration with Salesforce for synchronized customer data
• Automated workflows and alerts based on feedback

GetFeedback's basic analytics and restrictive customer support could be the reason to switch to its alternatives. If you searching for some of its best alternatives, here is a blog you can read on GetFeedback competitors.

9. SurveySenum

SurveySensum is an AI-enabled customer feedback platform designed to help you gather, analyze, and act on customer insights across various touchpoints. As a Delighted alternative, it offers advanced features like sentiment analysis, real-time dashboards, and automated workflows to enhance customer experience management.

SurveySensum provides a more comprehensive solution with its AI-powered text analytics and predictive behavior analysis. These features allows you to uncover hidden sentiments, identify key drivers of customer satisfaction, and take proactive measures to improve customer loyalty. It also supports various survey types, including NPS, CSAT, CES, and more, with customizable templates and multilingual support. Its integration capabilities with tools like Slack, Intercom, and HubSpot facilitate seamless data flow and automation within your existing workflows

SurveySenum Features

• AI-powered text analytics for sentiment analysis and behavior prediction
• Customizable survey templates with multilingual support
• Real-time dashboards with role-based access
• Automated workflows and alerts for timely responses
• Integration with tools like Slack, Intercom, and HubSpot
• Secure data handling with GDPR compliance
• Dedicated CX experts for strategic guidance

10. ProProfs Survey Maker 

ProProfs Survey Maker is a versatile and user-friendly tool designed to help businesses, educators, and researchers gather valuable insights effortlessly. With its intuitive drag-and-drop interface and a vast library of pre-built templates, creating engaging surveys becomes a seamless process.

It also offers a customizable experience with advanced features like AI-powered survey creation, multilingual support, and extensive branding options. This allows for more personalized and targeted feedback collection, enhancing the overall customer experience strategy.

ProProfs Features

• AI-powered survey creation for quick and efficient survey design
• Over 100 customizable templates and 1,000,000+ ready-to-use questions
• Support for various question types including NPS surveys, multiple-choice, rating scales, and open-ended questions
• Advanced logic options like skip logic and branching for personalized surveys
• Multilingual support for surveys in over 70 languages
• Real-time analytics and reporting dashboards
• Seamless integration with tools like Salesforce, Mailchimp, and Zendesk

Measure Customer Feedback & User Insights

Try the best Delighted Alternatives to understand what users need and learn ways to delight your customers.

Zonka Feedback: The Best Delighted Alternative to Future-Proof Your CX

We’ve explored the top 10 Delighted alternatives, each equipped with unique features to help you create sophisticated surveys and gather actionable insights. Whether you prioritize customization, advanced analytics, or seamless integrations, there’s a tool on this list to meet your needs.

But if you’re seeking a future-ready solution that not only replaces Delighted but elevates your entire feedback program, switch from Delighted to Zonka Feedback as it is one of the best CX platforms available in the market today. With intuitive survey design, built-in automation, powerful integrations, and one of the most collaborative real-time response inboxes, it’s designed for modern teams that want to close the feedback loop faster and smarter.

Its AI Feedback Intelligence, a new suite that brings instant sentiment analysis, thematic analysis, entity mapping, emotion detection, role-based dashboard, and customer experience data across all channels. It’s built for businesses that want to go beyond surveys and turn every customer response into a strategic advantage.

Get early access to stay in the loop on our upcoming AI launch and start exploring powerful, AI-driven insights. Or, sign up for a free trial to experience Zonka Feedback’s existing suite of CX features today.