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20 Best Delighted Alternatives And Competitors

Delighted is a popular self-serve experience management platform that enables businesses to gather actionable customer, product, and employee feedback.

Although it's a brilliant tool to collect customer feedback, Delighted isn't the only option.

There are tons of survey software available today that are more robust and powerful in terms of customer experience automation, question types, and more.

Here, we will be talking about the top 20 Delighted alternatives in terms of feedback, and collection that you can pick based on your specific requirements, and future goals.


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#1. Zonka Feedback

As one of the top Delighted alternatives, Zonka Feedback is the best customer feedback and experience management platform. The best part that makes the platform a top choice is its real-time response inbox. The omnichannel platform enables businesses to effortlessly measure customer satisfaction, net promoter score, customer effort score, and more. The platform also elevates customer experience with real-time report, and get in-depth insights while closing the feedback loop.

Zonka Feedback- Delighted alternatives

Zonka Feedback Features

  • Capture responses and collect data with customized Surveys
  • Run surveys on iOS and Android Devices, get feedback without WiFi, on the go
  • Capture Website Experience using Popups, Feedback Button, Embed, Links
  • Run Product Experience Surveys and employee feedback experience to know user responses and satisfaction with your product
  • Create and customize engaging surveys in minutes with an easy-to-use editor

Pricing: Starts at $49/month. You can also try its free plan.

#2. Survicate

This online survey software is one of the top choices when it comes to gathering customer responses within minutes. The tool is highly rated for its effortless setup, customization, and integration features.

Survicate-Delighted alternatives

Survicate Features

  • Build any survey in minutes using an intuitive drag-and-drop creator
  • Automate data collection with recurring surveys for valuable insights
  • Integrate with your favorite tools in a single click

Pricing: Starts at $53/month.

#3. SurveySparrow

SurveySparrow is a top customer experiences platform helping businesses build conversational surveys for any type and in any language.

SurveySparrow-Delighted alternatives

SurveySparrow Features

  • Conversational and dynamic survey
  • Multi-channel distribution through different channels
  • Automated workflows to set up branching logic and conditional actions

Pricing: Starts at $99/month

SurveySparrow is popular for its chat-like interface and robust features; however, it can work on Microsurveys and offline surveys. If you're looking for a SurveySparrow alternative read this blog on SurveySparrow competitors

#4. AskNicely

AskNicely mainly specializes in NPS tools. As an alternative, the platform enables businesses to measure every customer experience and motivate the frontline teams.

AskNicely-Delighted alternatives

AskNicely Features

  • Leverage workflows and integrations for the next best action
  • Measure customer experience, motivate your frontline teams
  • Compare performance across locations down to individual team members

Pricing: You can book a demo to learn about their pricing plans.

AskNicely mainly uses the NPS tool to measure customer and employee satisfaction; however, the platform lacks other CX metrics. Here is a blog for you on AskNicely competitors.

#5. SurveyMonkey

SurveyMonkey is an AI-powered tool that offers robust features for gathering responses for actionable business insights.

voice of customer survey tools surveymonkey

SurveyMonkey Features

  • Survey respondent panels that allow customers to target specific demographics
  • 250+ survey templates for various use cases
  • Advanced survey creation with AI guidance for creating better question types

Pricing: Starts at $99/month 

SurveyMonkey is one of the most well-known online survey tools, businesses are looking for alternatives due to higher cost, few question types, and limited customization. If you're looking for some of its best alternatives, you can read this blog on SurveyMonkey competitors.

#6. Refiner

Refiner is a survey tool that specializes in Microsurveys. The tool offers highly customizable in-product surveys, coupled with advanced user targeting for segmented and specific insights.

Refiner-Delighted alternatives

Refiner features 

  • Get highly customized in-app surveys with advanced user targeting
  • Use Microsurveys to get reports and go beyond basic surveys
  • Beautiful surveys to display everywhere, and gather responses

Pricing: Starts at $79/month

#7. Typeform

An easy-to-use and thoughtfully-designed survey solution, Typeform is a smart choice. The platform allows customers to strike up conversations with their customers instead of simply collecting feedback.

website feedback forms- typeform

Typeform features

  • Unique and conversational surveys to collect responses
  • Provides extremely responsive customer support
  • Ease in creating dynamic surveys through logic jumps

Pricing: Starts at $25/month.

Typeform helps brands treat people with thoughtfully designed tools; however, the platform has its own setbacks in terms of branding, better pricing, and ease of use. You can read this blog on Typeform competitors to learn more about its alternatives.

#8. GetFeedback

The customer experience management tool, GetFeedback enables users to quickly pivot based on customer responses and allows them to drive more brand value from them. It also provides survey templates like NPS ®, CES, CSAT, Digital and Purchase Experience, and more.

GetFeedback-Delighted alternatives

GetFeedback Features

  • Collect targeted opinions and fuse them with customer data
  • Get mobile-optimized survey templates
  • Close the loop faster with real-time alerts

Pricing: You can get in touch with the sales team.

GetFeedback's complicated UI, limited integration options, steeper learning curve, and higher costs might compel businesses to switch to its alternatives. If you searching for some of its best alternatives, here is a blog you can read on GetFeedback competitors.

#9. SurveySenum

The AI-enabled platform, SurveySenum helps you measure and take action on an NPS & and CSAT Survey. The platform empowers users to launch any survey in just 30 minutes.

SurveySenum-Delighted alternatives

SurveySenum Features

  • Easy to use and launch survey in 30 minutes
  • Get a CX expert to analyze the feedback and boost sales
  • Get data security

Pricing: You can connect with their sales team.

#10. ProProfs Survey Builder

ProProfs Survey Maker is a powerful and user-friendly tool designed to empower businesses to gather valuable insights and data effortlessly.


ProProfs Features

  • Create surveys & forms
  • Build NPS surveys
  • Make polls, popups, sidebar & in-app surveys

Pricing: Starts at $19/month

Delighted Alternatives For Product Feedback

1. UserVoice- It helps users listen and learn from customers, prioritize features that matter, and innovate efficiently.

2. Canny- It helps customers collect and organize feature requests to better understand customer needs.

3. Userback- It simplifies the product feedback collection, making it an indispensable tool for businesses striving to enhance their online user experiences.

4. Usersnap- It enables companies to capture, organize, respond, and scale user responses all in one place.

5. Instabug- It makes it easy for customers to collect customer feedback right from inside your app.

6. Marker- It enables users to collect live responses from teams, customers, clients, and users.

7. Moengage- It is an insights-led customer engagement platform that enables users to turn data into actionable insights.

8. Maze- It enables businesses to scale customer insights so as to build the right product faster.

Delighted Alternatives With A Focus On Website Feedback

1. Hotjar-Hotjar enables users to understand user behavior and get customer responses in an easy, and affordable way.

2. Wootic- Wootic offers robust analytics and reporting capabilities, allowing companies to gain deep insights.


We have covered the top 20 alternatives to Delighted that you can look for to create sophisticated surveys, and collect responses.

If you're still unsure which one to choose, why not try Zonka Feedback? Take advantage of this cost-effective platform with a 7-day free trial, to get started today!

Nivedita Nayak

Written by Nivedita Nayak

Sep 27, 2023

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