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Improve Patient Experience with Healthcare Surveys

Use Zonka Feedback to create and share health surveys across multiple channels (offline, kiosk, website, etc). Analyze real-time feedback to understand patient needs and enhance care quality.

Healthcare survey questions

30 Health Survey Questions for Health Assessment & Patient Feedback

Ensuring a great patient care is essential for the success of any healthcare business. Healthcare surveys emerge as a potent tool in this pursuit. They not only assess patient health but also gather crucial feedback on their healthcare experiences. This feedback, in turn, enables you to personalize care plans, enhance patient outcomes, and forge stronger patient relationships.

However, the real deal lies in asking the right questions—ones that yield rich insights without overwhelming patients. Creating questions that are clear, concise, and relevant can help gather feedback or assess health in a way that is manageable and meaningful for patients.

In this article, we will explore the top 30 patient feedback and healthcare assessment questions designed to assess patient health, gather feedback on their experience, and empower you to deliver exceptional care. Further, we will also delve into expert tips for using these questions effectively and best practices for conducting surveys in your healthcare setting. Let's get started!


  • Health survey questions help gather data on patients' health and their feedback on their experiences with your healthcare facility.

  • You can include a range of questions in your healthcare surveys, covering questions on basic healthcare, health assessment, physical health, medical history, patient feedback and more.

  • We have included key things that you should consider while designing a health survey and the touchpoints in patient journey when you can ask them.  

  • With Zonka Feedback, you can easily create health survey questions using survey templates or AI and share them across multiple channels including offline and kiosks. You can sign up for a 14-day free trial or schedule a demo to know more about its features. 

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What are the Health Survey Questions?

Health survey questions are instrumental in measuring patient satisfaction and providing insights for healthcare providers to improve their services. By selecting the appropriate health survey questions, you can gain a deeper understanding of a patient's experience, from appointment scheduling and wait times to the clarity of communication and the effectiveness of treatment plans. 

💡Health survey questions, also known as a health questionnaire, consist of a series of questions aimed at gathering information from patients about their health conditions and their feedback on the care and treatment they receive.

Companies use health surveys for various purposes, such as improving product features, assessing employee well-being, and refining internal processes. For instance, Apple has used health surveys to gather feedback on their health-related products, such as the Apple Watch, to improve features and functionality based on user experiences. During the pandemic, Zonka Feedback utilized health survey questions to assess employee well-being and health status. 

Let's review some sample healthcare surveys to understand what these surveys look like.

Sample Healthcare Survey Questionnaires

Here are some sample healthcare assessment surveys to explore. You can use these survey templates straightaway as health surveys. These healthcare survey example questionnaires can be edited, modified, and customized as per your survey needs.

30 Best Healthcare Survey Questions you should ask

There are several types of questions that you can include in your health surveys. We are sharing some of the best healthcare survey questions here that will help you find meaningful patient insights about their well being as well as their opinions about your healthcare services.

You don't need to use all the questions in your survey, your can choose the best healthcare survey questions that suit your survey requirements. We have divided these questions into various categories to make it easier for you to choose the right ones as per your survey needs.

Basic Healthcare Assessment Questions

Basic health assessment questions help you to know the basic health conditions of your patients and their mindset about their health. The health assessment survey with these healthcare survey questions lets you know the health status of your patients and how much they are aware and conscious about their health. Here are some healthcare assessment example questions:

1. How healthy do you consider yourself on a scale of 1 to 10?

This health assessment question is important in a healthcare survey as it provides a subjective assessment of the individual's perceived health status. While this question may not provide clinical data, it offers valuable insights into the individual's self-perception of their health, which can influence their healthcare-seeking behavior and overall well-being. 


Health survey questions - basic health assessment

2. How often do you get a health checkup?
  • Once in 3 months

  • Once in 6 months

  • Once a year

  • Only when needed

  • Never get it done

  • Other

This health assessment question helps assess the frequency of health checkups, providing insights into individuals' proactive approach to healthcare and their adherence to preventive care guidelines. Understanding this can help you recommend appropriate screening and preventive measures, potentially identifying health issues early and improving overall health outcomes.

3. What do you say about your overall health?
  • Having Good Physical Health

  • Moderately physically impaired

  • Severely physically impaired

  • Totally physically impaired

This health survey question gauges individuals' perceptions of their overall health, providing valuable insights into their self-assessment. Understanding patients' views on their health can help you tailor care plans to address their specific needs and concerns, ultimately improving patient satisfaction and outcomes.

General Patient Feedback Questions

General patient feedback questions help you collect patients' opinions about their experiences with general aspects of the hospital or healthcare center like appointment booking, pharmacy staff conduct, hygiene and cleanliness of the hospital premises and more.

4. How long did you wait beyond your appointment time to be seen by a provider?

This question evaluates the efficiency of healthcare facility operations and patient flow management. Understanding patients' wait times beyond their scheduled appointment can highlight areas for improvement in scheduling and resource allocation, ultimately enhancing patient experience and satisfaction.

5. How well do you feel the provider listened to your health concerns?

This particular question is most important in a questionnaire for health survey as it assesses patient-provider communication and empathy, which are crucial for patient satisfaction and treatment effectiveness. Understanding patients' perceptions of how well their concerns are listened to can help you improve their communication skills and patient-centered care approach. 

6. Please rate how thorough you feel the provider’s instructions for care were

This question evaluates patients' perceptions of the clarity and comprehensiveness of the care instructions provided by the healthcare provider. Understanding patients' views on the thoroughness of care instructions can help healthcare providers improve their communication effectiveness, ensuring that patients have a clear understanding of their care plans and can adhere to them properly for better health outcomes. 

healthcare survey questions - general feedback

7. How well do you feel the provider answered your questions?

This question assesses patients' satisfaction with the provider's ability to address their queries effectively. Understanding patients' perceptions of the provider's responsiveness can help you improve their communication skills and patient-centred care approach, ultimately enhancing the quality of care provided.

8. How was our pharmacy staff?

This one in health assessment questions to ask patients aims to assess the patient's experience with the pharmacy staff, including factors such as professionalism, helpfulness, and efficiency. Understanding patients' perceptions of the pharmacy staff can help you identify areas for improvement in customer service and patient care coordination. 

9. How satisfied are you with the cleanliness of our facility?

This smiley face survey question seeks to understand patients' satisfaction with the cleanliness of specific areas within the healthcare facility, such as waiting areas, examination rooms, and restrooms. Feedback on cleanliness helps healthcare providers identify and address cleanliness issues promptly, ensuring a comfortable and hygienic environment for patients and staff.

Health survey questions - cleanliness

10. How would you rate the overall care you received from your provider?

By using a survey rating scale question, you can quantitatively measure patients' satisfaction with the care they received from their provider. This allows for easy comparison and analysis of responses, helping you identify trends and areas for improvement.

Additionally, a rating scale question provides a standardized way to collect feedback, making it easier to track changes in patient satisfaction over time and assess the impact of any improvements made to the care delivery process. 

11. How easy was it to schedule an appointment at our facility?

This question in health assessment questions assesses the ease of scheduling appointments, offering insights into the patient experience with appointment booking processes. Understanding this can help you streamline appointment scheduling workflows, improving access to care and overall patient satisfaction.

Health survey questions - appointment booking

12. How likely are you to recommend our facility to your friends and family?

This Net Promoter Score question helps gauge patients' likelihood of recommending the healthcare facility to others. NPS is a widely used metric in healthcare as it provides a simple yet effective way to measure patient satisfaction and loyalty. Understanding patients' likelihood to recommend the facility can help identify areas for improvement and track changes in patient satisfaction over time.

Health Questionnaire with Core Healthcare Assessment Questions

These are the questions that primarily focus on assessing the health conditions and the overall well-being of the patients. The response data so collected from these general health assessment questionnaires helps doctors to give the right treatment and medical care that the patients should receive.

13. Do you have any chronic diseases?
  • Yes

  • No

This question is extremely popular in yes or no surveys to quickly gather information about an individual's health status. It is a key component of health assessments, allowing healthcare providers to tailor their care plans to meet the specific needs of patients with chronic conditions.

Health survey questions - chronic disease

14. Do you have any hereditary conditions/diseases?
  • High blood pressure

  • Diabetes

  • Hemophilia

  • Thalassemia

  • Huntington

  • Other (Please specify)

This question captures whether respondents have any hereditary conditions or diseases that may run in their families. Understanding these genetic predispositions can help you assess the individual's risk factors and offer targeted screenings, interventions, and preventive measures. By understanding the hereditary conditions or diseases that individuals may have, you can develop tailored care plans that address their unique health needs and risks.

15. Are you habitual to drugs and alcohol?
  • Yes to both

  • Only to drugs

  • Only to alcohol

  • I am not habituated to either

This question in the healthcare questionnaire is designed to gather information about individuals' habits regarding drug and alcohol use. Understanding these habits is crucial for healthcare providers to assess the potential health risks associated with substance abuse and to provide personalized care plans that address substance abuse issues and promote overall health and well-being. 

16. Over the past 2 weeks, how often have you felt nervous, anxious, or on edge?
  • Not all

  • Several days

  • More days than not

  • Nearly every day

This question regarding anxiety is important in a healthcare survey because it can uncover potential mental health concerns. Anxiety is a common symptom of various conditions, and by identifying patients who experience it, healthcare providers can delve deeper and offer appropriate support or referrals.

17. Over the past 2 weeks, how often have you felt down, depressed, or hopeless?
  • Not all

  • Several days

  • More days than not

  • Nearly every day

This question gauges the frequency of feelings of sadness, depression, or hopelessness of the patients over the past two weeks. Understanding the frequency of these feelings can help you assess the individual's mental and emotional well-being, particularly in identifying symptoms of depression.

18. Over the past 2 weeks, how often have you felt little interest or pleasure in doing things?
  • Not all

  • Several days

  • More days than not

  • Nearly every day

This healthcare survey question assesses the frequency of anhedonia, which is a core symptom of depression characterized by a reduced ability to experience pleasure or interest in activities that were once enjoyable. Understanding the frequency of these feelings helps healthcare providers assess the individual's mental and emotional well-being and identify symptoms of depression.

19. How would you describe the condition of your mouth and teeth, including false teeth or dentures?
  • Excellent

  • Good

  • Average

  • Poor

This question gathers information about the individual's oral health. Understanding the condition of the mouth and teeth is important for healthcare providers to assess oral health status, provide appropriate dental care, and offer guidance for maintaining good oral hygiene.

20. How often do you have trouble taking medicines the way you have been told to take them?
  • I do not have to take medicine

  • I always take them as prescribed

  • Sometimes I take them as prescribed

  • I seldom take them as prescribed

This health survey question is designed to assess the individual's adherence to medication instructions. When you understand the frequency of difficulties faced by patients in taking medications as prescribed, you can identify potential barriers to adherence and provide appropriate support and interventions to improve medication adherence.

21. On how many of the last 7 days did you engage in moderate to strenuous exercise (like a brisk walk)?
  • 0 Day

  • 1 Day

  • 2 Days

  • 3 Days

  • 4 Days

  • 5 Days

  • 6 Days

  • 7 Days

Through this health survey question, you can evaluate the individual's physical activity levels, which is important for maintaining overall health and well-being. Based on the response, you can suggest personalized exercise recommendations to improve fitness and reduce the risk of chronic diseases.

22. In general, would you say your health is:

Understanding how individuals perceive their health is important because it provides a starting point for healthcare providers to understand individual's well-being and tailor their care plans to address specific health needs. Additionally, using open-ended questions can allow patients to describe their health understanding in their own words which can serve as a baseline for tracking changes in health over time and evaluating the effectiveness of interventions. 

health survey questions - describing health

Questionnaire on Health Care Facilities and Hospital Feedback

Hospital feedback questions ask the patients to share feedback about their experiences with your hospital and the healthcare facilities and services the hospital provides. The responses to these questions also help you track your hospital's performance as compared to other hospitals in the industry.

23. How would you rate the diagnosis process that you experienced?
  • Excellent

  • Above average

  • Average

  • Below average

  • Very poor

This question in healthcare surveys is used to assess patients' satisfaction with the diagnosis process they experienced. Understanding patients' perceptions of the diagnosis process using 5-star surveys can help you identify areas for improvement such as communication, timeliness, and thoroughness in a quantifiable manner.

Health survey questionnaire - disgnostic process

24. Overall, how do you rate us as compared to other local hospitals in your area?

  • Excellent

  • Above average

  • Average

  • Below average

  • Very poor

Understanding patients' perceptions of the hospital's performance relative to others can help healthcare providers identify areas for improvement and enhance the quality of care provided. This comparison provides valuable insights into the hospital's strengths and weaknesses compared to its peers, allowing for targeted efforts to improve patient satisfaction and outcomes.

25. What is the difference in the care provided by the hospitals available in your area?

This health survey question helps healthcare providers gain insights into the perceived strengths and weaknesses of different hospitals, which can be valuable for identifying areas for improvement and enhancing the overall quality of care in the community. Understanding these differences can also help patients make informed decisions about where to seek care based on their preferences and needs. 

Open-ended question for Healthcare

Primary Care Provider Feedback Question

Your doctors and physicians are the primary health care providers in your hospital or clinic and thus impact patient experience the most. This patient feedback question helps you assess how well your doctors or physicians are able to diagnose your patient's health problems and prescribe medication and treatment accordingly.

26. Is your primary health care physician able to conduct a quick diagnosis and prescribe medication?

This health question helps to understand patients' experiences with their physician's diagnostic and prescribing practices. It provides insights into the efficiency and effectiveness of the physician's approach to diagnosis and treatment, which is crucial for ensuring timely and appropriate care. 

Secondary Care Provider Feedback Questions

Apart from the doctors, there are some secondary medical staff and services that also play a great impact on the overall patient experience. These questions help you gather patient feedback about those services.

27. Did the pharmacy staff collect the right deductible from you for your medicines?

This healthcare question helps you identify any issues or discrepancies in billing practices and ensures that patients are billed accurately for their medications. Understanding patients' experiences with deductible collection can also help improve the overall patient experience and satisfaction with pharmacy services.

28. How would you rate our ambulance service?
  • Excellent

  • Good

  • Average

  • Poor

This health survey question helps you to identify areas for improvement and enhance the quality of emergency medical care. It allows patients to provide feedback on the timeliness, professionalism, and effectiveness of the ambulance service, which can help healthcare providers make informed decisions to improve their emergency medical services.

Questions about Health Insurance

Healthcare insurance is an important part when it comes to healthcare industry. Questions about healthcare insurance help you know whether your patients are insured with a good health insurance package or not. Here are some questions about the health insurance of the patients.

29. Please state your level of agreement to the statement: Health insurance is affordable to you.

This health insurance survey question assess individuals' perceptions of the affordability of health insurance, which can impact their access to healthcare services. Understanding individuals' perspectives on health insurance affordability can help policymakers and healthcare providers develop strategies to improve access to healthcare for all.

30. Has any of your family members been dropped out of coverage after a diagnosis of any illness?

This healthcare insurance survey question can help identify potential gaps or challenges in the healthcare system that may impact individuals' access to care. It provides insights into the impact of health insurance policies on individuals and families, highlighting areas where improvements may be needed to ensure continuous coverage for those with health conditions.  

What to Consider While Designing a Health Survey Questionnaire?

While designing a health survey and patient feedback questionnaire, there are some crucial factors that are responsible for driving a higher number of responses. Let's explore the aspects you must consider when designing a healthcare survey questionnaire.

1. The 'What' and 'Who' of Healthcare Survey

Here are the two most important factors that you must consider before creating your health survey:

  • Survey Goals: Before designing your questionnaire or choosing survey questions, always keep your survey goals in mind. Determine what answers you intend to derive from your patients. A well-defined survey goal leads to better planning and good planning will help you to position your survey in a better way to collect valuable and actionable patient feedback.

  • Target AudienceIdentifying your target audience will not only help you to streamline your health survey but also provide you with a great understanding of choosing valuable questions. Always keep the respondent’s place, age, maturity and cognition in mind while designing health questionnaires for your patients. 

2. Use Cases of Health Assessment Survey

Here are some use cases where you can conduct healthcare assessment surveys:

  • Remote Health Monitoring - You can share your health survey questionnaire to the patients when you are doing remote health monitoring at patients' homes or in some remote areas like villages.

  • Improve Patient Satisfaction - When you feel there is a need to gauge and improve satisfaction of your patients, you can ask them healthcare feedback questions. This will help you know their concerns with your patient care facilities and you will be able to take the right action on them to improve patient experience.

  • Identifying Early Risks: Targeted surveys can screen for potential health issues like diabetes or depression. By capturing early warning signs, you can intervene promptly and improve patient outcomes.

  • Tailoring Treatment Plans: Healthcare surveys can assess a patient's lifestyle, habits, and medication adherence. This comprehensive data helps you to personalize treatment plans for optimal effectiveness.

  • Public Health Monitoring: Large-scale health surveys can track the spread of infectious diseases, monitor vaccination rates, and identify areas with specific health concerns. This data empowers public health officials to allocate resources effectively and safeguard population health.

3. Touchpoints in Patient Journey

Here are some touchpoints where you can conduct healthcare assessment surveys and use healthcare survey questions.

  • Post-discharge - You can share feedback and healthcare assessment surveys with your inpatients post-discharge to gather data about their overall experience of their treatment and stay at your hospital.

  • Post Consultation - You can share your survey with your outpatients just after they have interacted with or taken any consultation or treatment from the doctor to collect feedback about the doctors and their diagnosis and overall treatment.

  • Post Appointment Booking - You can also share online surveys with your patients on your website when they book an appointment online to gauge their appointment booking experience with your website or app.


Healthcare surveys are a game-changer for effective patient care. By incorporating well-designed questions, you can personalize patient treatment plans, improve satisfaction by addressing areas for improvement, and potentially detect health risks early on for better outcomes. These surveys provide the data you need to make informed decisions for program development, resource allocation, and continuous improvement initiatives.

You can easily build a healthcare ecosystem that prioritizes patient-centered care and optimal health outcomes by using robust healthcare survey tool. Zonka Feedback is one such survey tool that not only captures inpatient and outpatient feedback on iPad, and Android Tablets, through the website, email, and SMS but also enables you to analyze and manage feedback responses. You can leverage its patient feedback survey templates, sentiment analysis, automated workflows, and real-time reporting and analytics to capture and measure patient satisfaction and close the patient feedback loop.

You can try Zonka Feedback for free for 14 days and see how it works for your healthcare business

Nikhil Dawer

Written by Nikhil Dawer

May 09, 2024

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